Dzień dobry, chciałbym prosić o pomoc związaną z brakiem możliwości połączenia drona DJI MINI 3 pro z telefonem Iphone 14. Dorna mam aktywnego od 18 dni i wcześniej mogłem bez problemu połączyć drona z telefonem. Prawdopodobnie po dokonaniu aktualizacji straciłem taką możliwość. Teraz za każdym razem jak próbuje połączyć drona z telefonem wyskakuje mi komunikat "Dron może być połączony do innego urządzenia mobilnego. Uruchom ponownie i ponów próbę. Dron nie był łączony z żadnym innym urządzeniem oprócz mojego telefonu. Próbowałem już na różne sposoby ale efekt ten sam. Czym to jest spowodowane i jak rozwiązać ten problem. Bardzo proszę o pomoc.

Hi, there. We're sorry for the inconvenience that it may cause you. Sorry for writing this in English. For the QuickTransfer problem, please refer to the recommendations below:

1. Power on the aircraft and wait until the self-diagnostic tests of the aircraft are complete.
2. Make sure Bluetooth and Wi-Fi are enabled on the mobile device. Launch DJI Fly and a prompt will appear to connect to the aircraft.
3. Tap Connect. Once successfully connected, the files on the aircraft can be accessed and downloaded at high speed. When connecting the mobile device to the aircraft for the first time, press and hold the power button of the aircraft for two seconds to confirm.

If the problem persists, please follow the suggestions below:

1. Ensure that the mobile phone’s Wi-Fi and Bluetooth are turned on. Ensure that the mobile/cellular data is disabled.
2. Restart the mobile phone and aircraft.
3. Try to rename the aircraft's Wifi name under "About" and restart it.
4. Please try to start the motor with a remote controller as usual first, then try the quick transfer again.

Kindly keep us posted on the latest progress.

U mnie dron się łączy z aplikacją ale trzeba nacisnąć guzik na akumulatorze przez 2 sekundy ale dron się nie łączy co zrobić w takim przypadku ?

djiuser_avJYdqASXJqL Posted at 2-28 09:14
U mnie dron się łączy z aplikacją ale trzeba nacisnąć guzik na akumulatorze przez 2 sekundy ale dron się nie łączy co zrobić w takim przypadku ?

Hi there. Thank you for reaching out and we do apologize if you're having issues with your unit. Can you confirm what DJI product are you using? Also, please record a short video showing the issue so we can check it further. You may upload the video via Google Drive or YouTube. Please keep us posted.

Mam ten sam problem. Wczesniej bylo ok a teraz nic nie pomaga

djiuser_pXHulpcrhzRz Posted at 4-28 19:46
Mam ten sam problem. Wczesniej bylo ok a teraz nic nie pomaga

Hi there. Are you also using an iPhone 13 or 14?  If so, we suggest updating the DJI Fly app to the latest. This has been resolved since the DJI Fly v1.9.4 version. Please keep us posted. Have a great day ahead.

Hej , naprawiliscie to jakoś? Ja mam nadal ten problem , po wciśnięciu guzika łącz wyskakuje mi żeby nacisnąć na dronie przez 2 sekundy guzik i wgl nie ma reakcji , działała do czasu aktualizacji po aktualizacji przestało działać

djiuser_aKrPec8jeNcK Posted at 7-14 06:22
Hej , naprawiliscie to jakoś? Ja mam nadal ten problem , po wciśnięciu guzika łącz wyskakuje mi żeby nacisnąć na dronie przez 2 sekundy guzik i wgl nie ma reakcji , działała do czasu aktualizacji po aktualizacji przestało działać

Hi there, we're so sorry for the trouble caused and also sorry for writing in English. May I confirm if you're using DJI mini 4 Pro and the firmware is updated to the latest versions? Also, could you please share us a video demonstrating the issue for us to heck further and advise you accordingly.

Looking forward to your response. Thank you!

DJI Natalia Posted at 7-15 01:14
Hi there, we're so sorry for the trouble caused and also sorry for writing in English. May I confirm if you're using DJI mini 4 Pro and the firmware is updated to the latest versions? Also, could you please share us a video demonstrating the issue for us to heck further and advise you accordingly.

Looking forward to your response. Thank you!

it looks like

DJI Natalia Posted at 7-15 01:14
Hi there, we're so sorry for the trouble caused and also sorry for writing in English. May I confirm if you're using DJI mini 4 Pro and the firmware is updated to the latest versions? Also, could you please share us a video demonstrating the issue for us to heck further and advise you accordingly.

Looking forward to your response. Thank you!

I can't share either the video or the gif

djiuser_aKrPec8jeNcK Posted at 7-15 08:00
I can't share either the video or the gif

Thanks for getting back to us. Could you please upload the video footage to either Google Drive or Dropbox and then PM us the link ? We're really looking forward to seeing your updates. Thanks !

DJI Natalia Posted at 7-15 12:25
Thanks for getting back to us. Could you please upload the video footage to either Google Drive or Dropbox and then PM us the link ? We're really looking forward to seeing your updates. Thanks !

I can't send a message or share a link, I don't have permission

djiuser_aKrPec8jeNcK Posted at 7-16 02:57
I can't send a message or share a link, I don't have permission

Hi there. No worries, I'll send you a private message and can you please check if you're able to reply my message and share the links through the chat?

DJI Natalia Posted at 7-16 03:11
Hi there. No worries, I'll send you a private message and can you please check if you're able to reply my message and share the links through the chat?

Great, I'm waiting for your message

DJI Natalia Posted at 7-16 03:11
Hi there. No worries, I'll send you a private message and can you please check if you're able to reply my message and share the links through the chat?

Hello, I didn't receive any message

djiuser_aKrPec8jeNcK Posted at 7-17 00:01
Hello, I didn't receive any message

Hi there, we've sent you a private message. Can you please check if you're able to open the messages?

Looking forward to your response. Thanks !

DJI Natalia Posted at 7-17 01:01
Hi there, we've sent you a private message. Can you please check if you're able to open the messages?

Looking forward to your response. Thanks !

Unfortunately, I can't open the message. Can you give me some Emil where I can send the video?

djiuser_aKrPec8jeNcK Posted at 7-17 01:42
Unfortunately, I can't open the message. Can you give me some Emil where I can send the video?

Hi there,

If you have issue's to access the link you can DM us by google drive or drop box link.

We are looking forward to your response for further assistance. Thank You

Ja mam ten sam problem po aktualizacji nie mogę połączyć Quick Transfer z iphone15 pro.  Telefon się łączy na kilka sekund nie ładują się żadne zdjecia i filmy po czym się rozłącza i nic nie mogę zgrać na telefon.