DJI Tony
Administrator
Offline
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Hello there. Sorry about the inconvenience. Can you please try the steps below and see if it will help:
1. Restart the remote controller. Please restart/reinstall the App (Ensure the latest App version is used). Unplug and reinsert the cable.
2. Check whether the copper sheets in the Type-C port of the remote controller are warped. If so, please send back the product for repair. (The copper sheets are easily damaged for inclined unplugging and insertion. Please plug and unplug the cable vertically.)
Normal Type-C port (The upper and lower rows’ copper sheets are attached to the center part inside the port, which is not warped.)
Malfunctioning Type-C port (The two copper sheets of the lower row inside the remote controller port are warped.)
If the above troubleshooting solutions are all detected to be normal, continue with the following step:
3. Verify the reversibility of the Type-c port insertion and check whether the wire is abnormal:
As for Type-C to Type-C adapter cable of the remote controller:
Try to plug one end of the cable with the remote icon into the mobile phone, and another side to the remote controller. Plug the port in the same direction as the storage (can be stored), and plug upside down for further try (cannot be stored).
4. If the issue persists after trying other devices the computer cannot detect the remote controller, Please send the controller back to DJI for diagnosis. Thank you for your patience. |
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