Hi Everyone,

I bought a new DJI Mini 4 pro 5 days ago and faced a problem with a “vision sensor calibration error”. I don’t know what the solution is but I did all the updates knowing that the plane never flew.

Error massage

Hello, there. Thank you for reaching out and sorry for the trouble. May I confirm if your product experienced a previous incident? Please wait for two to five minutes until automatic calibration is complete. If the problem remains, you may contact our support via this link: www.dji.com/support for immediate assistance. Thank you for your cooperation.

Exactly the same. Brand new drone today and the sensors don't work?

Same here UNABLE TO TAKE OFF vision sensor error
Please help

leepoulton@live Posted at 2-28 13:33
Exactly the same. Brand new drone today and the sensors don't work?

Hi, leepoulton. We're sorry to read about this. Could you provide us with a video recording showing the auto-calibration prompt, calibration process, and calibration result? We will further check with our engineering team.

rodberd Posted at 3-28 03:14
Same here UNABLE TO TAKE OFF vision sensor error
Please help

Hello, rodberd. Please check our DM/PM.

DJI Gamora Posted at 2-19 22:57
Hello, there. Thank you for reaching out and sorry for the trouble. May I confirm if your product experienced a previous incident? Please wait for two to five minutes until automatic calibration is complete. If the problem remains, you may contact our support via this link: www.dji.com/support for immediate assistance. Thank you for your cooperation.

Hello DJI Gamora
Is it the case that the calibration should fix itself?
My mini4 ran out of battery and hovered over a tree about 5m above the ground and wouldn't move when it was in RTH mode and when it ran out of power it fell down the branches in the snow. No visible damage, but for the same Sensor error and that Auto Calibration is in progress, but nothing happens after 5 minutes

//Heiko

Heincken Posted at 3-29 12:28
Hello DJI Gamora
Is it the case that the calibration should fix itself?
My mini4 ran out of battery and hovered over a tree about 5m above the ground and wouldn't move when it was in RTH mode and when it ran out of power it fell down the branches in the snow. No visible damage, but for the same Sensor error and that Auto Calibration is in progress, but nothing happens after 5 minutes

Hi, Heincken. Yes, vision sensor error should be fixed by calibration. If it did not, then I'm afraid that you may consider sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.

DJI Gamora Posted at 4-2 07:29
Hi, Heincken. Yes, vision sensor error should be fixed by calibration. If it did not, then I'm afraid that you may consider sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.

I will try to start the drone in an open space one more time before I give up and cross my fingers that it calibrates itself, before I possibly get in touch for a check.
Thanks for the reply

Heincken Posted at 4-2 22:21
I will try to start the drone in an open space one more time before I give up and cross my fingers that it calibrates itself, before I possibly get in touch for a check.
Thanks for the reply

You're most welcome, Heincken. Hopefully, it will be fixed. If not, please refer to the links above. Have a safe flight!

I upgraded to the latest firmware and hoped this would solve the error message, but unfortunately.
Is it the case that I have to call in regarding the Vision Sensor Calibration Error? Doesn't look like I can submit anything?

//Heiko (...and sorry to bother you with questions, but I'm a bit lost in what to do next)

I have similar issues:


I've updated firmware to the newest version, recalibrated compass, IMU, gimbal. I've also tried to reset factory all settings, but nothing helps.

Berus Posted at 5-6 01:50
I have similar issues:
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[view_image]

Hi there. Sorry about the trouble. We suggest sending the aircraft back to DJI for further diagnosis. You may submit a repair request here (https://www.dji.com/global/support). The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. Have a nice day.

Withot crash i face this isshue

djiuser_ZDULQYJ3J69K Posted at 8-8 11:58
Withot crash i face this isshue

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Kindly proceed to restart the aircraft and see if the issue persists. If the issue persists, we highly suggest sending the unit in for a proper diagnosis. You may submit an online repair request through this link: (https://repair.dji.com/repair/index). If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support).

Should you have any other inquiries, kindly message us for assistance. Thank you.

rodberd Posted at 3-28 03:14
Same here UNABLE TO TAKE OFF vision sensor error
Please help

djiuser_swimf7Rgk87v Posted at 8-14 23:15

Hi there, thank you for reaching out. May I confirm if you're facing the same issue? Could you please share a screenshot showing the error for us to check further on this and advise you accordingly?

Looking forward to your response. Thank you for your understanding!

hi please help me to calibrate or repair my dji mini 4 pro drone. The vision sensors are not working properly it sees an invisible object at 120m in height. and its behaving abnormal during cinematic or normal mode. the drone cannot navigate properly.

Daren Dingle Posted at 9-10 07:19
hi please help me to calibrate or repair my dji mini 4 pro drone. The vision sensors are not working properly it sees an invisible object at 120m in height. and its behaving abnormal during cinematic or normal mode. the drone cannot navigate properly.

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please check if there's any scratches or damages on the sensors? Also may I confirm if the drone has been damaged or crashed before?

Looking forward to your response. Thank you!

Having same vision sensor calibration issue. This is the second system I purchased. Returned the last one as a lemon. If there is no solution to this problem why are you selling these?
"VISION SENSOR ERRORS" UP/DN, RIGHT/LEFT, BLAH BLAH. I guess I will just send this back to Amazon like the last one until you send me one that works. Brand new, out of box, propellers never turned....

By the way, I am not performing your field engineering for you. There will be no pics sent, files sent, special software modifications other that software updates from my end. You sent me a second screwed up machine.

DEFECTIVE DRONE Posted at 2024-10-16 05:57
By the way, I am not performing your field engineering for you. There will be no pics sent, files sent, special software modifications other that software updates from my end. You sent me a second screwed up machine.

Bonjour,

Je me retrouve avec le même problème.
A la base j'ai commandé un Mini 3, mais il n'avait pas de capteur, je n'avais pas vu ce détail par rapport au mini 3 pro.
Alors j'ai commandé directement un mini 4 pro. Et la des capteur mais pas opérationnel.
Le problème est que je pars au Canada le 8 février et que j'ai acheté ce drone exprès pour cette occasion.
Que me suggérerez-vous ?

Je