After connecting the microphone, it only records sound when it hears a voice. If the voice stops, the microphone does not record anything at all, even background sounds. After I start talking again, the recording starts after a second, which causes gaps in the audio track.

Hi there, may I ask if you're using the DJI Mic 2 transmitter with Osmo Pocket 3? Could you please provide us with a sample footage of the issue for further confirmation?

I'm using the microphone that comes with the Creator Combo kit. Yes, I will provide a sample.
I would like to describe the issue again: when the microphone is slightly moved away or the sound is quiet, the microphone stops picking up sound. It only records sound if speaking loudly and not immediately but after a couple of seconds. However, if audio duplication is enabled separately, then the recording is fine.

https://youtu.be/nxA6mAlqXbA

MET_ME Posted at 2-21 07:11
I'm using the microphone that comes with the Creator Combo kit. Yes, I will provide a sample.
I would like to describe the issue again: when the microphone is slightly moved away or the sound is quiet, the microphone stops picking up sound. It only records sound if speaking loudly and not immediately but after a couple of seconds. However, if audio duplication is enabled separately, then the recording is fine.

Thank you for providing the video to us. May I know the current firmware version the DJI Mic 2 has? And could you please try to connect the Osmo Pocket 3 and DJI Mic 2 via the USB-C adapter to see if the issue is the same. Please keep us updated.

HI current firmware version the TX1-04.02.01.13
If I connect the Osmo Pocket 3 and DJI Mic 2 via the USB-C adapter  it has same problem

DJI Susan Posted at 2-22 04:35
Thank you for providing the video to us. May I know the current firmware version the DJI Mic 2 has? And could you please try to connect the Osmo Pocket 3 and DJI Mic 2 via the USB-C adapter to see if the issue is the same. Please keep us updated.

Hey, anybody answer me?

MET_ME Posted at 2-25 20:37
Hey, anybody answer me?

Hi there, sorry for the late reply. The video seems inaccessible now. Could you please send me the video again and keep it open? We will forward this issue to our engineer for further checking.

DJI Mindy Posted at 2-27 02:16
Hi there, sorry for the late reply. The video seems inaccessible now. Could you please send me the video again and keep it open? We will forward this issue to our engineer for further checking.

https://youtu.be/jCNld0UiboE

MET_ME Posted at 2-27 08:15
https://youtu.be/jCNld0UiboE

Thanks, we will forward it to our engineer for further review and confirmation.

DJI Mindy Posted at 2-28 01:47
Thanks, we will forward it to our engineer for further review and confirmation.

How many days I should wait?

MET_ME Posted at 2-29 06:59
How many days I should wait?

We received an update from our engineer that logs are needed for analysis. Please provide us with the following information:
1) Device log + Mic 2 internal recording file;
2) Please tell us whether Mic 2 has Noise Cancelling turned on and whether live streaming is enabled;
3) May I ask if this issue can be reproduced every time? If so, it is best to re-record a video and then export the device log, Pocket 3 original video and Mic 2 internal recording file.

Where I can find  logs on the camera?

https://drive.google.com/file/d/1_JNFy3f4k8XB27ZCogfZF0lav2pGNjxL/view?usp=share_link

this is Mic 2 internal recording file;

Noise reduction is turned off during recording, but regardless of whether noise reduction is turned on or not, the error persists
Yes this issue  reproduced every time

MET_ME Posted at 3-1 02:42
Where I can find  logs on the camera?

You can follow the instruction below to export the logs: Insert the microSD card into Osmo Pocket 3. Swipe down from the top of the screen, select Settings, choose Device Info, and then tap Export Log to generate log files.
After logs are exported, connect the device to a computer by using a Type-C cable. To locate the log files, open My Computer and access the microSD card drive (with the corresponding drive letter). From there, navigate to the logs folder.

MET_ME Posted at 3-1 02:48
https://drive.google.com/file/d/1_JNFy3f4k8XB27ZCogfZF0lav2pGNjxL/view?usp=share_link

this is Mic 2 internal recording file;

Could you please also provide us with the original video?

https://drive.google.com/drive/folders/16kmq9kBDg4KG3LlPXRKj7Sb7Zdg7a7Gi?usp=share_link

The log

https://drive.google.com/drive/folders/1-65umcjX9RbvQ8bYGEos96H4b5e5XRbq?usp=share_link

camera + mic

https://drive.google.com/file/d/1b1m_hwhsZNRgdo2PSHbCco6e5jIkNZgp/view?usp=share_link

it Mic 2 internal recording file;

MET_ME Posted at 3-1 18:45
https://drive.google.com/drive/folders/16kmq9kBDg4KG3LlPXRKj7Sb7Zdg7a7Gi?usp=share_link

The log

Thank you for the files sharing. We forwarded to our engineer to further check on it.

Hi can you tell me how much time it takes?

MET_ME Posted at 3-6 05:23
Hi can you tell me how much time it takes?

Sorry for the late reply. We've confirmed with our engineer that there may be some issue with the internal recording, we recommend you submit a case through the link below and send it back for furrther diagnosis. http://www.dji.com/support

Can I come  to service center in Thailand I bought it in Vietnam ? For How many days you will take the camera?

And what should I choose in the website Online Repair Process? Which country? can you give me more instruction please  

MET_ME Posted at 3-7 01:04
Can I come  to service center in Thailand I bought it in Vietnam ? For How many days you will take the camera?

Please note that DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where the customer purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge. You can also provide us with the serial number for further confirmation.

serial number 5WTZM1J00218P1
Okay^ ccm you tell me which service center in Thailand can help me with this issue and how much it will cost ?

MET_ME Posted at 3-7 01:35
serial number 5WTZM1J00218P1
Okay^ ccm you tell me which service center in Thailand can help me with this issue and how much it will cost ?

Thanks for the information provided. Upon checking, the unit is a South Korea version. If you want to get it repaired in Thailand, it's needed to send it back for assessment first. After the assessment, you will receive a quotation. We also sent you a PM, you can take a look.

How many days it can take?

MET_ME Posted at 3-7 01:44
How many days it can take?

This depends on many factors such as shipping time, we recommend you contact the service center for confirmation.

Online Repair Process this form I need to fill?

MET_ME Posted at 3-7 02:06
Online Repair Process this form I need to fill?

Since you're in Thailand, you do not need to fill out an online repair case, you can directly contact the service center I sent to you via PM.

Hello, i have the same problem, can you tell me that may from software or hardware problem?

My problem was in mic, I buy a new one and problem was sold

leelys Posted at 11-25 01:03
Hello, i have the same problem, can you tell me that may from software or hardware problem?

Hi there. We would like to confirm with you if you are also experiencing the problem that DJI Mic 2 cannot record properly when using Osmo Pocket 3 with DJI Mic 2 transmitter? If so, please provide us with the original footage so that we can better help you. Thank you for your understanding and cooperation.