mydaddy
lvl.1
Flight distance : 919232 ft
United States
Offline
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DJI Tony Posted at 4-1 03:06
Thank you for the update. Let me further check on this. Will it be fine if you send us the app log, aircraft log, and the exact test date and time of the issue? You can get the logs by connecting your drone to the DJI Assistant 2 and choosing "Log Export" and then clicking "Save to local". The final exported data are ".dat" files.
For Android devices, the path is as follows: internal storage/Android/data/dji.go.v5/files/FlightRecord (The path of the version before DJI Fly App V1.4.12 is DJI>dji.go.v5>FlightRecord). For IOS, it can be found in the "flight record" folder. Have a nice day ahead.
You can upload the files to file-sharing sites like Google Drive and then send us the link. We appreciate your patience.
Thanks Tony for looking into this, sorry for the late respond, I my has cancer and I've been taking care of her and setting up surgery for her. I've messaged you the link to google drive for the flight log as requested. |
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