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I LOST MY PASSWORD
2600 17 2014-9-22
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gwizz509
lvl.1

United States
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MY USERNAME IS GWIZZ AND I HAVE LOST MY PASSWORD AND THERE IS NO WAY TO REQUEST LOST PASSWORD. PLEASE HELP
2014-9-22
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ForumAdmin
Administrator

China
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Hi Gwizz,
you can go to dji.com, where you can registor your product and log-in to your DJI account, in that log in page you can request reset password. the user name and password are synced between the dji.com and the forum.

Thank you
2014-9-22
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gwizz509
lvl.1

United States
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I UNDERSTAND THAT. THIS IS THE ACCOUNT THAT IS REGISTERED ON DJI BUT MY USERNAME WAS GWIZZ ON MY OTHER ACCOUNT AND I HAD MORE CREDIT.
2014-9-22
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ForumAdmin
Administrator

China
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Here is what it looks.
Untitled.png
2014-9-22
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gwizz509
lvl.1

United States
Offline

I TRIED BOTH OF MY ONLY E-MAILS (gwizz509@yahoo.com & gwizz509@gmail.com) AND IT ONLY RECOGNIZES THIS ONE (gwizz509@yahoo.com) FOR SOME REASON. THIS IS NOT THE ACCOUNT I WAS USING. I'M LOST HERE. IT'S LIKE MY OTHER ACCOUNT LOG IN DETAILS HAVE DISAPPEARED. LOL I AM A MODERATOR ON SEVERAL DIFFERENT SITES AND I HAVE NEVER SEEN ANYTHING LIKE THIS. LOL
2014-9-22
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ForumAdmin
Administrator

China
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Hi Gwizz,
your password for your gmail account has been reset. The new password has sent to your both email.

Please note the gmail account you used to register is gwizz@gmail.com, not gwizz509@gmail.com.

Thank you
2014-9-22
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gwizz509
lvl.1

United States
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ForumAdmin Posted at 2014-9-23 11:55
Hi Gwizz,
your password for your gmail account has been reset. The new password has sent to your bot ...

I attempted to login with the password you sent and it did not work. Please try again and resend the temp password to gwizz509@yahoo.com.

It must have been a typo when i registered, the e-mail should have been gwizz509@gmail.com


Thank you for you assistance in this and i'm sorry to be a bother
2014-9-23
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ForumAdmin
Administrator

China
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Hi Gwizz,
as you have registered with a wrong email address, do you want to re-register with the correct one? for the Credits, we can try transfer to your new account. I am afraid you may miss system notifications if you keep use an account with wrong email address.

Thank you
2014-9-23
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gwizz509
lvl.1

United States
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PROBLEM IS IF I REREGISTER I WON'T BE ABLE TO USE MY USER NAME OF GWIZZ. NO BIGGIE, I CAN KEEP USING THIS ACCOUNT BUT I WOULD LIKE TO KNOW IF MY USER NAME CAN BE MADE TO GWIZZ?

SORRY FOR BEING SUCH A BOTHER BUT I DO APPRECIATE ALL OF YOUR TIME AND HELP
2014-9-24
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ForumAdmin
Administrator

China
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Hi Gwizz,
We updated the wrong email in our data base to gwizz509@gmail.com.

You can go to dji.com, use forget password function to get your password, and keep using the username GWIZZ.

Please let us know if it works.

Thank you
2014-9-25
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LuckyDucks6
lvl.1

Australia
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Same thing has happened to me. I don't remember my password and I want to reset it!
2018-9-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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LuckyDucks6 Posted at 2018-9-6 00:38
Same thing has happened to me. I don't remember my password and I want to reset it!

Hi there, sorry to hear that, did you try to reset the password according to the post in 2# to have a try?
2018-9-6
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Mark Hollensberg Hansen
lvl.1

Denmark
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I cant reset my password due to some 24 hour rule.
Pretty sad when i was planning to go fly today. Blocked after 3 failed log in. Now i cant even retrieve a new password.
4-22 05:53
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DJI Mindy
Administrator
Flight distance : 7 ft
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Mark Hollensberg Hansen Posted at 4-22 05:53
I cant reset my password due to some 24 hour rule.
Pretty sad when i was planning to go fly today. Blocked after 3 failed log in. Now i cant even retrieve a new password.

Hi Mark, may I verify if you are referring to the password of your Forum account?
4-22 20:56
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Mark Hollensberg Hansen
lvl.1

Denmark
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DJI Mindy Posted at 4-22 20:56
Hi Mark, may I verify if you are referring to the password of your Forum account?

Hi Mindy. It is my dji Account for DJI GO 4.  I talked several times to DJI Support. and they asked me to wait 24 hours before requesting my password again. But i get the same message when i try to retrieve a new password 24 hours later. Today i got the network error message.




thanks.
Mark
4-24 04:06
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DJI Mindy
Administrator
Flight distance : 7 ft
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Mark Hollensberg Hansen Posted at 4-24 04:06
Hi Mindy. It is my dji Account for DJI GO 4.  I talked several times to DJI Support. and they asked me to wait 24 hours before requesting my password again. But i get the same message when i try to retrieve a new password 24 hours later. Today i got the network error message.
[view_image]
[view_image]

Hi Mark, thanks for the screenshot, the team has reset the settings, please click 'Retrieve password by email' again to see if it works, thank you.
4-25 02:19
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Mark Hollensberg Hansen
lvl.1

Denmark
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DJI Mindy Posted at 4-25 02:19
Hi Mark, thanks for the screenshot, the team has reset the settings, please click 'Retrieve password by email' again to see if it works, thank you.

Hi again.

Thanks.

It seems to have done something. Now It says Tjek your email to create a new password.

But i never get anything

The password retrieve works fine with my Hotmail account.

Br
Mark




4-25 06:05
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DJI Mindy
Administrator
Flight distance : 7 ft
Online


Hi Mark, where are you stuck? May I have the process of how you reset the password for further support? Normally, the process is: Forgot your password--Retrieve password by email--input the email account- DJI will send you an email--enter the email, click here to input the new password, then we can log in.
4-25 23:38
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