Pleased to receive my new pocket 3 today, until I tried to install the mimo app on my Google pixel 6 phone andoid level 14. Intially, the app installed on phone but would not connect to the camera. re-installed app but now all I get is a black screen with the dji logo on the pixel phone. Camera is no use to me without the corresponding app. Did a search of supported phones to find that Google phones are not on. the list! Any ideas?

same problem started later today for me.  Pixel 6a Android 14 (latest updates) and just started getting black screen with DJI logo.  I assumed maybe they might be having server problems and the main hub isn't loading?  Uninstalled it twice, cleared cache, etc...not working
I've been using it for 3 weeks no problems except occasional connections hang, but minimizing app and restarting fixed that


edit: have over 100gb free on phone. cleared all user data, cache etc.

mimo app is not loading with aug security update on all pixels, i have a pixel 7 pro

Same problem, I restarted by default and the app not working

Hi there,

Your device is not listed as a Supported Mobile Device on DJI Official Website. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing. At the moment this is a known issue for Pixel 8 Pro and some compatible devices.  If it works on your device, you can try the temporary alternative method provided on your DM for this issue. But if it doesn't we are unable to assist further as it is not listed in the official site. Thank you for your understanding and support.

I'm using a Google Pixel 4a without problems. Android 13.

BinaryDigits Posted at 8-18 23:01
I'm using a Google Pixel 4a without problems. Android 13.

Hi there,
thank you for reaching out.

Hi there,
thank you for reaching out.

Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

I have a Pixel 5 and the Mimo App worked two weeks ago. Now it does not even start anymore, need help

Lübbi jr Posted at 8-19 01:10
I have a Pixel 5 and the Mimo App worked two weeks ago. Now it does not even start anymore, need help

Hi there,
thank you for reaching out.

To assist you further, could you please provide more details? Are you indicating that the DJI Mimo app won't open, or it remains stuck on the logo screen?

Looking forward to your response. Thank you.

Yes, the Mimo App is stuck on the Logo screen, while it worked perfectly two weeks ago

Lübbi jr Posted at 8-19 01:28
Yes, the Mimo App is stuck on the Logo screen, while it worked perfectly two weeks ago

Hi there,
thank you for reaching out.

I have sent you a personal message. Kindly check from your end and let me know. Thank you.

DJI Diana Posted at 8-19 01:34
Hi there,
thank you for reaching out.

I have the same problem with my OnePlus 10 pro.
It was working good 2 weeks ago and now stuck on logo screen.

Pixel 6, can't activate new Pocket 3. Do I need to return it?

Lübbi jr Posted at 8-19 01:28
Yes, the Mimo App is stuck on the Logo screen, while it worked perfectly two weeks ago

Solution is to use this patch for the moment...

https://forum.dji.com/forum.php? ... 868&pid=3393069

Jennifer Kowaleski Posted at 8-24 11:06
Pixel 6, can't activate new Pocket 3. Do I need to return it?

Hi there,
thank you for reaching out.

Could you please let us know if you are receiving any error messages? If possible, please share a screenshot with us.

Please keep us posted. Thank you.