I've sent my mini 3 pro for repair, received a call and email regarding payment with 2 payment options, one with and one without care refresh

Paid via the link on email for repair without care refresh and payment has cleared from bank but not heard anything since last Thursday, contacted support via Web chat and call and the agents have passed the details on for investigation but heard nothing since

Anyone else experienced similar or know how long it takes from payment clearing for repair or replacement to be actioned?

Hi there, we are sorry for the inconvenience. We are able to locate your case via your forum account. We will confirm this issue with the corresponding team and get back to you as soon as we receive an update.

Hi there, our team is following up on your case and will accelerate the process once the payment is confirmed by our team. Again, we are sorry for the inconvenience caused.

Hi

I received an email yesterday to Confirm the payment had been received however there has been no update or progress on the repair.

This is getting very frustrating now

djiuser_7BOAd418FlgK Posted at 8-20 22:46
Hi

I received an email yesterday to Confirm the payment had been received however there has been no update or progress on the repair.

Hi there, thank you for reaching out and we do apologize for the delay. Could you please share us the case number for us to check further on this and advise you accordingly?

Looking forward to your response. Thank you.

(CAS-17752251-G0F4N5)

djiuser_7BOAd418FlgK Posted at 8-21 03:51
(CAS-17752251-G0F4N5)

Hi there,
thank you for reaching out.

Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.