Hello Day 1 Adventures, we appreciate your time sharing your experience with our service. Rest assured that we will keep providing even better service in the future.
If you have any DJI-related concerns, please feel free to reach out to us. We're happy to help. Thank you for your support! ^^

Your service is perfect. I also used.

Tomáš Bernard Posted at 8-29 01:59
Your service is perfect. I also used.

Hello. Thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.

Great to see positive feedback.

Worst Customer support and service from DJI Pros: Great camera at great price Cons If you get any issue in the camera, forget about the warranty, if there is even is single scratch, they will try to find a way to null and void your warranty.  Then shamefully they will offer to completely replace the whole camera at the cost of new camera and then they will keep the old camera, which they might sell as refurbished after repair or what  No repair, they will not repair, and even you have problem in one module, They won’t replace that one module, they will offer complete replacement. Which will cost you the same price  Why would someone take replacement, if you can buy a new product at the same price and keep the old one, which you may try to get repair outside or else use the module which might be working  I was just having issue with the front screen module, which they denied to repair and shamefully offered me the new came at the price of new product

Your service is perfect. I also used.

Worst Customer support and service from DJI Pros: Great camera at great price Cons If you get any issue in the camera, forget about the warranty, if there is even is single scratch, they will try to find a way to null and void your warranty.

Hello. Thanks for sharing your feedback on our service.

service so god

Good to know. Thanks.

Thank you for your feedback on our service. It will help us strengthen our customer relationships and enhance our service for DJI users. We're pleased to assist you and appreciate you choosing DJI.

raniero Posted at 9-4 01:34
Worst Customer support and service from DJI Pros: Great camera at great price Cons If you get any issue in the camera, forget about the warranty, if there is even is single scratch, they will try to find a way to null and void your warranty.

If you are going to feign multiple complaints, at least have the sense to change up the words.  

DJI Thor Posted at 8-28 05:20
Hello Day 1 Adventures, we appreciate your time sharing your experience with our service. Rest assured that we will keep providing even better service in the future.
If you have any DJI-related concerns, please feel free to reach out to us. We're happy to help. Thank you for your support! ^^

Hi DJI Thor,
Could DJI provide a better service about this important issue too  : https://forum.dji.com/forum.php? ... 838&pid=3406719

Ravi Akhouri Posted at 9-3 23:56
Worst Customer support and service from DJI Pros: Great camera at great price Cons If you get any issue in the camera, forget about the warranty, if there is even is single scratch, they will try to find a way to null and void your warranty.  Then shamefully they will offer to completely replace the whole camera at the cost of new camera and then they will keep the old camera, which they might sell as refurbished after repair or what  No repair, they will not repair, and even you have problem in one module, They won’t replace that one module, they will offer complete replacement. Which will cost you the same price  Why would someone take replacement, if you can buy a new product at the same price and keep the old one, which you may try to get repair outside or else use the module which might be working  I was just having issue with the front screen module, which they denied to repair and shamefully offered me the new came at the price of new product

Hi Ravi, we are sorry to hear about this feedback. May I know is there any issue you have encountered before? If so, please kindly share us with more details so that we could assist you better, thanks.

DaGickXx Posted at 9-11 16:34
Hi DJI Thor,
Could DJI provide a better service about this important issue too  : https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=313838&pid=3406719

Thank you for your message. We will check into it, thanks.

Wanted to replace the dji spark battery’s possible

DJI Thor Posted at 9-12 03:29
Thank you for your message. We will check into it, thanks.

Please it's very important. It's more than a year that a lot of customers  are asking to fix this.

DaGickXx Posted at 9-12 15:20
Please it's very important. It's more than a year that a lot of customers  are asking to fix this.

We replied your comment, please check. Thanks.

DJI Thor Posted at 9-13 04:21
We replied your comment, please check. Thanks.

We carefully read the pre-formated answer DJI is unfortunately giving us for more than a year now.
We sadly have to cancel all the deals with DJI for our holding of 12 companies in the audiovisual field until positive changes.

DaGickXx Posted at 9-13 07:35
We carefully read the pre-formated answer DJI is unfortunately giving us for more than a year now.
We sadly have to cancel all the deals with DJI for our holding of 12 companies in the audiovisual field until positive changes.

Hi there. We are very sorry for the inconvenience. Currently, in order to achieve the consistency of horizontal and vertical image transmission between the camera and the mobile phone, the app is not restricted by the system vertical screen lock switch. However, the engineers have understood your request. Since there are many coupled logic on this page, the image transmission rotation solution will be re-sorted to solve the problem you reported. Please wait patiently and pay attention to the official website update. (We will inform you as soon as the subsequent problems are optimized.)

I had good experience too!

Great service. I had a batting cage accident less than 3 months old…missed the window on Care Refresh because I’m dumb. Charged me $31. Cost of the gimbal motor? DJI may have sent back a new unit since the scratches on the gimbal head weren’t there & it smelled new-new. And yes I put care refresh on the new one!

Smitty1972 Posted at 9-17 18:00
Great service. I had a batting cage accident less than 3 months old…missed the window on Care Refresh because I’m dumb. Charged me $31. Cost of the gimbal motor? DJI may have sent back a new unit since the scratches on the gimbal head weren’t there & it smelled new-new. And yes I put care refresh on the new one!

Hi there,
thank you for reaching out.

We appreciate your support for our product immensely. Ensuring your satisfaction is our top priority, and it delights us to be able to provide you with prompt and efficient assistance.

If you have any further questions or concerns, please do not hesitate to contact us.

Linux Ferrao Posted at 9-12 04:45
Wanted to replace the dji spark battery’s possible

i want to repair mine just for fun i also have a broken phantom 4 that needs repair

Day 1 Adventures Posted at 9-22 06:34
i want to repair mine just for fun i also have a broken phantom 4 that needs repair

Hi there, thank you for reaching out. May I confirm if your aircraft has crashed previously? Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Thank you.

Tras un accidente de vuelo por descontrol de mi DJI Neo inicie todo el proceso de mandar al SAT y todo ha ido muy bien. Tras comprobar un vuelo incontrolado ajeno al piloto ha cambiado el dron en garantía sin coste alguno. Tengo el seguro por un año pero no me cobran portes ni nada.
Muy bien por el servicio.

I’ve always had amazing service. DJI is one of the best

Curtis Randall Posted at 11-17 16:46
I’ve always had amazing service. DJI is one of the best

Hi there, Curtis Randall.

We appreciate your positive feedback. It's gratifying to know that you had a satisfying experience with our after-sales service.

Should you have any questions, please feel free to contact us.

Miguel Pons Posted at 11-17 12:20
Tras un accidente de vuelo por descontrol de mi DJI Neo inicie todo el proceso de mandar al SAT y todo ha ido muy bien. Tras comprobar un vuelo incontrolado ajeno al piloto ha cambiado el dron en garantía sin coste alguno. Tengo el seguro por un año pero no me cobran portes ni nada.
Muy bien por el servicio.

Hi Miguel Pons.

We appreciate you sharing your experience. It'sgreat to know that you are content with our service. Your feedback serves as our prime motivation. Rest assured, we will continue to deliver professional services moving forward.