hI ALL .

i like to ask your opinion , my new air 3 issue .
all my photo and video have blury on the right side . and its only from wide camera .
I ALREADY SENT bunch of photo TO dji GUY at FB AND IT SAID NORMAL ( I QUOTE " kindly take note that DJI Air 3 features a spherical lens. Due to the optical properties of the lens, it’s difficult to ensure that the edges and the middle area of the footage will have the same resolution. Thus, it is normal that the edges are a bit blurrier than the middle area of the footage. I hope this clarifies the issue for you. Thank you for your understanding.")

spherical lens NOT JUST ON THE RIGHT SIDE . IF BOTH LEFT AND RIGHT I WILL UNDERSTAND .

BUT ITS ONLY RIGHT SIDE area . AND THAT SO ANOYING .

MY P4 Standard much more pleasant to look at.

i dont know yo can see or not from photo i attach , i

anyone opinion i appriciated ..

How to CLAIM WARANTIES all . help

Based on the images you shared, the answer seems to be really specious. I suggest to tell them that if they do not replace your unit under warranty, you'll file a lawsuit. And to proceed in that way if they do not replace the unit.

FabioV Posted at 8-28 07:17
Based on the images you shared, the answer seems to be really specious. I suggest to tell them that if they do not replace your unit under warranty, you'll file a lawsuit. And to proceed in that way if they do not replace the unit.

Thankyou for the advice ..  

I will request my warrantie ..

Similar problems. Camera defect.
https://forum.dji.com/forum.php?mod=viewthread&tid=299787
https://forum.dji.com/forum.php?mod=viewthread&tid=310598

Lens optics not aligned. This is part of warranty and DJI will change the drone. Of course, do not expect to receive a good drone, I had 3 exchanges until I received a perfect one.

Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Please send your device to for further diagnosis this issue. You can submit here Repair request.

The repair team will keep you updated via email on the process. Meanwhile you can also  track the process on the link below with your S/N number or your case ID you have created.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

Geo_Drone Posted at 8-29 00:56
Lens optics not aligned. This is part of warranty and DJI will change the drone. Of course, do not expect to receive a good drone, I had 3 exchanges until I received a perfect one.

You must have a lot of patience.  

DowntownRDB Posted at 8-29 03:26
You must have a lot of patience.

Well, was the back-up drone and was not a big issue.

Geo_Drone Posted at 8-29 22:49
Well, was the back-up drone and was not a big issue.

Okay, that would make it a bit easier having to keep returning the replacement drones then.

I hope you have a great day and a wonderful weekend.

DowntownRDB Posted at 8-30 02:12
Okay, that would make it a bit easier having to keep returning the replacement drones then.

I hope you have a great day and a wonderful weekend.

Thank you, You too...

DJI Gamora Posted at 8-29 02:21
Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Please send your device to for further diagnosis this issue. You can submit here Repair request.

hi , im still fighting my claim to TAM indonesia . as DJI authorised partner here . last update they only said its normal , and sent video how to tap focus .  
but im still ask them to sent me photo video direct from the drone , to proff they can record with clear image. .. not just sent video how to use auto focus .

worse case if they refuse my claim , what can i do . im not paying thousand dolar flying camera that blur .
i know this case is real , lots user effected with this defective lens ..

can i get replacement direct from DJI ?  

fans6741a204 Posted at 9-18 00:35
hi , im still fighting my claim to TAM indonesia . as DJI authorised partner here . last update they only said its normal , and sent video how to tap focus .  
but im still ask them to sent me photo video direct from the drone , to proff they can record with clear image. .. not just sent video how to use auto focus .

Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Please DM us your case ID for us to check further on this issue for you. We are looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 9-18 22:19
Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Please DM us your case ID for us to check further on this issue for you. We are looking forward to your response for further assistance. Thank You

hi Gamora

i sent you PM ..

i hope you can help

TQ

definitely camera defect

Antdrones Posted at 9-23 17:20
definitely camera defect

Hi ..
yes , that what i see it , now still on checking process by dji authorised service center here .
already 3 weeks just waiting the result .

first week seems they not checking, just inform me how to take auto focus . and i inform what i claim is the recording footage, not video leson how to auto focus . and i ask them to fly , take photoand video ,, and sent it to me ..

and nothing until today already 2 weeks

as its brand new , it will repair or replace with new one ?

my worries as they not direct dji , just authorised company ..

fans6741a204 Posted at 9-23 19:29
Hi ..
yes , that what i see it , now still on checking process by dji authorised service center here .
already 3 weeks just waiting the result .

Start asking every day and making you on their radar, if they still give no response, you could even file a lawsuit since if its defective they have to give you a replacement.

DJI Gamora Posted at 9-18 22:19
Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. Please DM us your case ID for us to check further on this issue for you. We are looking forward to your response for further assistance. Thank You

Hi

UPDATE..

YESTERDAY 4 OCTOBER I Recived the drone back.
Same drone not replaced with new drone. They just replace gimbal.
So my brand new drone jos got service.

Ok now the photo video vlgood and clear.

BUT New problem. It show vision sensor unavailable..

Im frustrated with this drone



https://pan-link.djicorp.com/s/e ... %20claim%20warantie

Im so frustrated... Now

Complain.
The repairs were poor.

Drone.Hunter Posted at 10-4 19:35
Complain.
The repairs were poor.

Yes, maybe thet forgot plug something that cause Vision sensor unavaliable

fans6741a204 Posted at 10-4 16:25
Hi

UPDATE..

Hi there,

As per our discussion in DM , this issue is being check with the relevant team on this matter with the provided information and will get back to you with an accurate answer once we have the result.

We appreciate your understanding and patience, thank you!