When I start DJI fly app, it comes up
with the following message

  Something went wrong with DJI Fly

  DJI fly closed because this app has a bug.

  Try updating this app after its developer provides a fix for this error.
  
  Then it has a button labeled "Got it",
  when you click it, the app closes.

DJI fly app version 1.13.10

I am running the app on my Samsung Galaxy S23
"One UI version": 6.1  Android version 14

On Sept 7, 2024 everything was working fine.  

On Sept 19, 2024 I noticed this error.

I have not upgraded anything on the DJI fly app

I have updated my phone.
I have heard the phone update brought several new features including
improvements in AI functionality, but also seems to have caused
some compatiblity issues for certain apps (samMobile/Samsung News).

Is anyone else having this issue?

Does anyone know anything about this?

Hello. Please check the App Version, and ensure the App version is up to date. Please try to turn off the network and launch the DJI app. Skip the login step. Kill the app and then open the network.
* If the issue persists after the above solution has been tried, please check whether the device is on the compatibility list. Use a compatible device.

I also have same problem after having small Android update. Samsung A55.

djiuser_taNo2cJkiGHb Posted at 9-20 07:57
I also have same problem after having small Android update. Samsung A55.

Thank you for your reply; it is helpful.   Now I am really thinking it has something to do
with the Samsung Android update.

Thank you for your reply; it is helpful.   Now I am really thinking it has something to do
with the Samsung Android update.

I downloaded the DJI Fly app from their website and tried to install it on my Samsung A54, but it says that the app was built for an older version of Android and it is blocked because it is insecure..

Matthijs van der Molen Posted at 9-21 03:09
I downloaded the DJI Fly app from their website and tried to install it on my Samsung A54, but it says that the app was built for an older version of Android and it is blocked because it is insecure..

That is very, very interesting.  Thanks for posting this!

Matthijs van der Molen Posted at 9-21 03:09
I downloaded the DJI Fly app from their website and tried to install it on my Samsung A54, but it says that the app was built for an older version of Android and it is blocked because it is insecure..

Hi there.

Please consider the suggestions provided below.

1. Please download the latest version of the APP from the DJI official website:
https://www.dji.com/uk/downloads/djiapp/dji-fly

2. Please follow this path to turn off Google Play Protect options and test again:
Google Play — Profile — Play Protect — Setting — Turn off below two options — Re-install App and test again.

Should you have any other questions, feel free to contact us.

DJI Diana Posted at 9-21 21:29
Hi there.

Please consider the suggestions provided below.

Your suggested fix worked and fixed the problem.

Here are the details.
I went to the link you provided here.
I selected Android and scanned the QR code provided on the screen.
I downloaded and installed the app.  
The new app is version 1.14.2
Everything worked fine. I took it out for a test flight,
and it worked fine.  
Also, I was happy to see that the
upgrade did not disturb any of my existing flight
data.
As for the Samsung phone,
I have kept it the same since I made this post.  

Ken Johnson7 Posted at 9-22 12:02
Your suggested fix worked and fixed the problem.

Here are the details.

Thank you for the update. Feel free to reach out to us if you need further assistance. Have a great day ahead.

Matthijs van der Molen Posted at 9-21 03:09
I downloaded the DJI Fly app from their website and tried to install it on my Samsung A54, but it says that the app was built for an older version of Android and it is blocked because it is insecure..

Hi there,
thank you for reaching out.

Our official website has updated the latest version of the APP, you can download it directly from our website.

https://www.dji.com/downloads/djiapp/dji-fly

Should you have any other questions, feel free to contact us. Thank you.

Ken Johnson7 Posted at 9-20 15:46
Thank you for your reply; it is helpful.   Now I am really thinking it has something to do
with the Samsung Android update.

Hi there,
thank you for reaching out.

Our official website has updated the latest version of the APP, you can download it directly from our website.

https://www.dji.com/downloads/djiapp/dji-fly

Should you have any other questions, feel free to contact us. Thank you.

DJI Susan Posted at 9-19 20:31
Hello. Please check the App Version, and ensure the App version is up to date. Please try to turn off the network and launch the DJI app. Skip the login step. Kill the app and then open the network.
* If the issue persists after the above solution has been tried, please check whether the device is on the compatibility list. Use a compatible device.

My DJI Fly app will not open    I can't fly my drone or use my Gimbal
Google pro 7 android

djiuser_g97e3idKZDP3 Posted at 10-7 07:31
My DJI Fly app will not open    I can't fly my drone or use my Gimbal
Google pro 7 android

Hi there, may I ask if you downloaded the app from this link? https://www.dji.com/downloads/djiapp/dji-fly If not, we recommend you download the latest app version to see if it works.

DJI Susan Posted at 10-8 03:38
Hi there, may I ask if you downloaded the app from this link? https://www.dji.com/downloads/djiapp/dji-fly If not, we recommend you download the latest app version to see if it works.

I also downloaded latest version from link provided however once I try to open the app from download it says....staging app.......App not installed ....and thats it finished.
Any ideas please

djiuser_iQ2knzobS69E Posted at 10-17 07:43
I also downloaded latest version from link provided however once I try to open the app from download it says....staging app.......App not installed ....and thats it finished.
Any ideas please

Hello. You can refer to the following suggestions.
1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.
2. Check the mobile phone’s internal storage, and clear its cache. The remaining memory must be greater than 2GB.
3. If there is Google Play installed on this phone, please disable "Google Play Protect"
4. If the “Installing an Unknown Application” setting has been enabled, plz back up the photos and videos. Uninstall the earlier version of the app and then restart the mobile phone. Download and install the app from the DJI official website. For example, when a Google Pixel 3 (Android 12) is being used, the mobile phone needs to allow the built-in browser (such as Chrome or other browser apps) to install an unknown app.
5. If the App cannot be installed from the browser, try to find the APK file in the File Manager for installation. (Alternatively, re-download the installation package, and move it to the device’s internal storage root directly for installation.)
6. Make sure that your phone is connected to network without whitelist limitation, such company/school WLAN, etc which may disallow DJI App installation
Please keep us updated if the issue persists.

I'm having the same problem I even uninstalled and reinstalled my DJI app and still can't open the app. Now I can't transfer any off the pictures to my phone

Unable to fly due to error 'invalid key'.
Is there any solution to solve this issue anyone can suggest please

djiuser_j0cF39dk62rV Posted at 10-20 04:53
I'm having the same problem I even uninstalled and reinstalled my DJI app and still can't open the app. Now I can't transfer any off the pictures to my phone

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could we confirm whether the app isn't loading or if it's stuck on the landing page? Please ensure to download the App from our official website only. If you receive any error when downloading, please share the screenshot with us.

djiuser_DQKWjttXbOdb Posted at 10-29 21:44
Unable to fly due to error 'invalid key'.
Is there any solution to solve this issue anyone can suggest please

Hi there,
thank you for reaching out.

To assist you further, could you please share a screenshot of the error? This will help us better analyze the situation.

Should you have any other questions, feel free to contact us.

I bought and setup my Mini 3 today, been through the whole process. I cant use or download the app either, says error as it is meant for an older version of android.

Ubiquitous2024 Posted at 10-31 12:31
I bought and setup my Mini 3 today, been through the whole process. I cant use or download the app either, says error as it is meant for an older version of android.

Common issue.. Plenty of solution with pictures if you search...

Thanks, I have now got the app downloaded on my phone - but as I have the RC controller I don't actually need it.

Mainly I am trying to find out whether 1) I need Flysafe as I have done 5 flights without and am not fussed but it - still not sure what it even is? and 2) Fascinated how all the lights went out on the craft in the dark. I do know I was recording at the time (accidentally) - does that extinguish them?

Ubiquitous2024 Posted at 10-31 12:31
I bought and setup my Mini 3 today, been through the whole process. I cant use or download the app either, says error as it is meant for an older version of android.

Hi there,
thank you for reaching out.

Please follow the steps below and see if you can isolate the issue.

1. Please download the latest version of the APP from the DJI official website instead of from Google Play.

2. Please click on "More Details" then click on "Install Anyway" to install.

3. Or you can also follow this path to turn off Google Play Protect options and test again: Google Play — Profile — Play Protect — Setting — Turn off below two options — Re-install App and test again.

Please keep us updated on the progress.

Hi this was sorted some time back, thanks

Ubiquitous2024 Posted at 11-14 09:01
Hi this was sorted some time back, thanks

Hi there,
thank you for reaching out.

We appreciate the feedback provided and are glad your issue has been resolved.

Feel free to contact us if you have any other questions.

Dji fly won't load. I have un-installed it ,re-installed it from the website with Google ay protect off and install from unknown sources turned on. It's start to load then crashes. I have the lastest dji software from website and followed all comments from this group and still does not work.

djiuser_skLSGczi2LTQ Posted at 12-2 18:29
Dji fly won't load. I have un-installed it ,re-installed it from the website with Google ay protect off and install from unknown sources turned on. It's start to load then crashes. I have the lastest dji software from website and followed all comments from this group and still does not work.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. before providing further assistance, could you please confirm which mobile device you are using?