My Dji o3 air unit won't activate  after a firmware update. This Air unit was working fine and after the new firmware update is not working well is not taking full power mode and is glitching durring the fly. I already try almots everything. I download the new version v2 1.21 and also the other versions and nothing I try windows and mac, nothing work. I try downgrade the firmware to the old ones that don't work, I try diferent cables and with and without power in the drone and nothing. If I go to the dji website and put my serial number it says that is activated, but went I connect the o3 to the dji assitan it says that need to be activaed and went I try it says activation fail. I need help

Hi there,

Thank you for reaching out. Could you confirm if you try to connect the air unit to a computer using the USB-C cable, and run DJI Assistant 2（Consumer Drones Series) for activation or Firmware updating. If issue still persist, please send us a video recording or footage of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering. We are looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 10-5 03:31
Hi there,

Thank you for reaching out. Could you confirm if you try to connect the air unit to a computer using the USB-C cable, and run DJI Assistant 2（Consumer Drones Series) for activation or Firmware updating. If issue still persist, please send us a video recording or footage of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering. We are looking forward to your response for further assistance. Thank You

Yes I already did everything right.
This is the Serial Number 5lskl1900201fx and this is the air unit firmware 01.03.00.00
Here is the video and the photo
https://drive.google.com/drive/folders/1MfoxdaQ0ymGRm46FETTY3LPLe5ttpNtl?usp=sharing

djiuser_GvIImDOXNo0j Posted at 10-5 04:12
Yes I already did everything right.
This is the Serial Number 5lskl1900201fx and this is the air unit firmware 01.03.00.00
Here is the video and the photo

Hi there,

Thank you for reaching out.

We are checking with the relevant team on this matter with the provided information and will get back to you with an accurate answer once we have the result.

We appreciate your understanding and patience, thank you!

DJI Gamora Posted at 10-6 00:29
Hi there,

Thank you for reaching out.

How long is this is going to take? This is my working drone and was working fine before the update. I need to fix this as soon as posible.

Dji I need answer to this problem. Fix it or send me a new equipment. Today I have a new problem and many people are talking about it. I was doing a corporate job and the drone freeze the image and lost signal. I was getting 50mbps at the moment I have video too prof. If this keep happening I can't trust your products any more I use this equipment for work and I can't have my reputation damage because of your updates and bugs in your system. Please answer me.

Here is the video of the signal lost. And this is a different drone with a different o3 air unit. 2 Drones Dji this is not ok.

https://drive.google.com/drive/folders/1MfoxdaQ0ymGRm46FETTY3LPLe5ttpNtl?usp=sharing

djiuser_GvIImDOXNo0j Posted at 10-8 08:44
How long is this is going to take? This is my working drone and was working fine before the update. I need to fix this as soon as posible.

Hi there,

We are sorry for the delayed response. Our relevant team have updated on this issue. Upon checking, the O3 unit has been activated and does not need to be activated again. Please send back the product for further testing by submitting an online repair request here:  {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support.