Neo loose direction by seconds
462 6 2024-10-14
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djiuser_6gkjVJRBk5Tu
lvl.2
Portugal
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Hello Yesteday , I was Flying my neo and for seconds he loose satellites and start flying by yerself like video .
What can be happened ?  I am afraid to put in the air , because in this case he has a wall but wthout that what can be append ?





2024-10-14
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Dirty Bird
Core User of DJI
Flight distance : 41442379 ft
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United States
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Due to your location & proximity to the buildings the drone appears to have lost, or had poor, GPS signal.  Why it flew into the building I cannot say?  Were you flying it with an RC or in an autonomous mode?
2024-10-14
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djiuser_6gkjVJRBk5Tu
lvl.2
Portugal
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That for me is the problem of this drone , if put in place with 15 sattelite and see he lost sattelites by him without you change anything , in this im 3 mts of the wall  ,
he goes up in the same place and don't make that. For me is everthing new . but in home with light works fine . i was use the rc-n3

  
2024-10-14
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DJI Gamora
Administrator
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Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. DJI Neo is light and compact, and relies heavily on its vision positioning system for stable flight, especially in environments with no or weak GPS signals. Vision positioning is highly dependent on ambient light and ground textures. In low-light conditions or areas with plain and uniform ground textures, the drone may not be able to hover stably. Therefore, we recommend that you shoot using DJI Neo in environments with ample light and distinct ground patterns. Thank you for your understanding and support.
2024-10-14
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djiuser_6gkjVJRBk5Tu
lvl.2
Portugal
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DJI Gamora Posted at 10-14 23:53
Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. DJI Neo is light and compact, and relies heavily on its vision positioning system for stable flight, especially in environments with no or weak GPS signals. Vision positioning is highly dependent on ambient light and ground textures. In low-light conditions or areas with plain and uniform ground textures, the drone may not be able to hover stably. Therefore, we recommend that you shoot using DJI Neo in environments with ample light and distinct ground patterns. Thank you for your understanding and support.

But is in middle of day with good light conditions, many time i fly in the same spot , with no problems.
2024-10-15
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DJI Gamora
Administrator
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djiuser_6gkjVJRBk5Tu Posted at 10-15 01:32
But is in middle of day with good light conditions, many time i fly in the same spot , with no problems.

Thank you for keeping us updated on this issue. Have you tried flying in a different location? If not, please try flying in an open area with good lighting conditions and let us know if the issue persists. We are looking forward to your response for further assistance. Thank You
2024-10-17
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MrDinB
lvl.3
Flight distance : 67923 ft
Canada
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Many people have reported this issue, unfortunately.
2024-10-17
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