Hello fellows,

So I tried to take 4k 100fps videos with dji mini 4 pro without slow motion mode, and I think it's only possible with lower resolution.

Did anybody manage to to do so? or dji planning to rollout update for such feature?

Thanks

HI there, thank you for reaching out and we do apologize for the trouble caused. Kindly take note that 4k/100fps only supports H.265 coding.

Could you mind share us the video recorded for us to review and advise you accordingly? Thank you for your understanding and support!

DJI Natalia Posted at 10-23 03:09
HI there, thank you for reaching out and we do apologize for the trouble caused. Kindly take note that 4k/100fps only supports H.265 coding.

Could you mind share us the video recorded for us to review and advise you accordingly? Thank you for your understanding and support!

Hi, thanks for your reply, I tried attaching a video to replies, but it seems it supports images only. I will try uploading to drive and drop the link.

but anyways, I can't see 4k 100fps option when switching to normal video mode, I can do it only with slow motion.

I know it's easy I can edit the video and accelerate the playback, but it would be nicer to do so while recording to video.

DJI Natalia Posted at 10-23 03:09
HI there, thank you for reaching out and we do apologize for the trouble caused. Kindly take note that 4k/100fps only supports H.265 coding.

Could you mind share us the video recorded for us to review and advise you accordingly? Thank you for your understanding and support!

Btw, I'm talking about dji mini 4 pro, I hope you're not mistaken by another product.

mrgeek Posted at 10-23 11:28
Hi, thanks for your reply, I tried attaching a video to replies, but it seems it supports images only. I will try uploading to drive and drop the link.

but anyways, I can't see 4k 100fps option when switching to normal video mode, I can do it only with slow motion.

HI there, thank you for your response and kindly share us the video in any shareable link so we can forwrad it to our engineering team for further analysis. We will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

DJI Natalia Posted at 10-25 20:52
HI there, thank you for your response and kindly share us the video in any shareable link so we can forwrad it to our engineering team for further analysis. We will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Hi, please check the below icloud link for the video stating my issue.
https://share.icloud.com/photos/08foy4DlyXyH1y7-zr_IaLUGw

Note: the link is only available for one month.

Thanks

mrgeek Posted at 10-25 23:21
Hi, please check the below icloud link for the video stating my issue.
https://share.icloud.com/photos/08foy4DlyXyH1y7-zr_IaLUGw

HI there, thank you for sharing the link for further analysis. We'll forward this to our engineering team fir further investigation and update you as soon as possible.

We appreciate your patience in this matter. Thank youf or your understanding.

DJI Natalia Posted at 10-25 23:49
HI there, thank you for sharing the link for further analysis. We'll forward this to our engineering team fir further investigation and update you as soon as possible.

We appreciate your patience in this matter. Thank youf or your understanding.

Hi, I really appreciate your interaction with dji customers.
And I just wanted to check if there are any updates?

mrgeek Posted at 11-5 13:38
Hi, I really appreciate your interaction with dji customers.
And I just wanted to check if there are any updates?

Hi there, we do apologize for the long wait. As for now, we've not receive any update however, not to worry! I'll make sure to follow up on this case for you until it get resolved and provide you with an accurate solution.

Thank you for your understanding and support!