I have just bought a DJI Neo drone and the recorded video has intermittent white flashes on it. The video was set at 4k 30fps. Tried 1080P 30fps as well but same white flashes!
I'm using a Samsung S24 phone.

I have cropped and reduced the attached video file to comply with the limitations on here.

Can someone explain before i return the product
Thanks

Couln't attach a video due to file size limitations!

Hi there,
thank you for reaching out.

We apologize for the delayed response. You can share the video by uploading it to a service like Google Drive or YouTube and then providing the shareable link here. We will help to review the issue you are experiencing.

Please keep us posted.

DJI Diana Posted at 10-25 03:04
Hi there,
thank you for reaching out.

Here are 2 videos taken with the drone
https://drive.google.com/file/d/1p6L6x_WdiieMdN5cea2tw6gr5B9F2CqW/view?usp=drive_link

https://drive.google.com/file/d/1p5Nd1LZHzk8uredgC6-NQIARzRcr8hYP/view?usp=drive_link

Thanks Andy

Gliderpilot Posted at 10-25 06:17
Here are 2 videos taken with the drone
https://drive.google.com/file/d/1p6L6x_WdiieMdN5cea2tw6gr5B9F2CqW/view?usp=drive_link

Hi there,
thank you for reaching out.

I am currently in contact with the relevant team regarding this issue. I will provide you with an update as soon as I receive the information. We appreciate your patience and kind understanding.

Gliderpilot Posted at 10-25 06:17
Here are 2 videos taken with the drone
https://drive.google.com/file/d/1p6L6x_WdiieMdN5cea2tw6gr5B9F2CqW/view?usp=drive_link

Hi there, Andy.

Could you change the Google Drive files to public access, as we are currently denied access from our end?

DJI Diana Posted at 10-27 01:15
Hi there, Andy.

Could you change the Google Drive files to public access, as we are currently denied access from our end?

Sorry, don't use Drive much, hope these links work now

https://drive.google.com/file/d/1p6L6x_WdiieMdN5cea2tw6gr5B9F2CqW/view?usp=sharing
https://drive.google.com/file/d/1p5Nd1LZHzk8uredgC6-NQIARzRcr8hYP/view?usp=sharing

Andy

Gliderpilot Posted at 10-27 03:15
Sorry, don't use Drive much, hope these links work now

https://drive.google.com/file/d/1p6L6x_WdiieMdN5cea2tw6gr5B9F2CqW/view?usp=sharing

Hi there,
thank you for reaching out.

The files have been forwarded to the relevant team, and they will assist in reviewing the issue you are encountering. As soon as I receive an update from them, I will provide you with the information shared. We appreciate your cooperation and kind understanding.

Gliderpilot Posted at 10-27 03:15
Sorry, don't use Drive much, hope these links work now

https://drive.google.com/file/d/1p6L6x_WdiieMdN5cea2tw6gr5B9F2CqW/view?usp=sharing

Hi Gliderpilot,

Thank you for your patience. We have check with the relevant team on this issue. Could you please try the troubleshooting steps below as requested;
1.Re-install DJI FLY App v1.15.0 on the phone
2.Refresh DJI Neo's latest firmware in DA2

If issue still persist upon trying the above troubleshooting steps, please send the drone for inspection. Submit an online repair request here: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support.

If you have any other questions, kindly let us know. Thank You!

I have re installed the DJI Fly app on my phone but not sure what you mean by :-

2.Refresh DJI Neo's latest firmware in DA2 ?

  I have already downloaded the latest firmware to the drone but don't know what DA2 means?
Andy

DJI Gamora Posted at 10-31 22:05
Hi Gliderpilot,

Thank you for your patience. We have check with the relevant team on this issue. Could you please try the troubleshooting steps below as requested;

Hi, I was unable to update the drone firmware as the app said it was already up to date.
After re installing the DJI app to my phone the problem appears to be fixed. Thanks for your help
Andy

Gliderpilot Posted at 11-4 05:38
Hi, I was unable to update the drone firmware as the app said it was already up to date.
After re installing the DJI app to my phone the problem appears to be fixed. Thanks for your help
Andy

Thank you for keeping us posted. We're glad that the issue is now being isolated. Feel free to contact us if you have other inquiries. Have a nice day ahead!

DJI Gamora Posted at 11-5 03:25
Thank you for keeping us posted. We're glad that the issue is now being isolated. Feel free to contact us if you have other inquiries. Have a nice day ahead!

Hi there,
  It would seem my problem has returned, i'm beginning to think the drone is faulty?
Here is my latest flashing video:-

https://drive.google.com/file/d/1wrA6igTcV_oed904k3wirRzHwBD7xQM-/view?usp=sharing

I'm going on holiday in a couple of weeks and wodered if your repairs/returns dept could sort the problem out before then?

Regards Andy

Gliderpilot Posted at 11-9 06:11
Hi there,
  It would seem my problem has returned, i'm beginning to think the drone is faulty?
Here is my latest flashing video:-

Hi there,
thank you for reaching out.

If reinstalling DJI FLY and updating the DJI Neo's firmware in the DA2 has not resolved the issue, it is recommended to send the drone back for inspection. Please proceed to submit a request at https://support.dji.com/, where our team will provide assistance.

DJI Diana Posted at 11-9 22:40
Hi there,
thank you for reaching out.

Hi Diana, i followed the link but was not sure how to request a repair, there were so many options. I tried the chat but it said it was "out of normal hrs"!  but your site says it's open MOn - Sun 6am to 6pm!

Awaiting your help (probably Monday?
Andy

Gliderpilot Posted at 11-10 01:59
Hi Diana, i followed the link but was not sure how to request a repair, there were so many options. I tried the chat but it said it was "out of normal hrs"!  but your site says it's open MOn - Sun 6am to 6pm!

Awaiting your help (probably Monday?

Hi Andy,
thank you for reaching out.

Please follow the step-by-step guidelines below to learn more about the Repair Service process.

Repair Service Application Instructions

DJI Diana Posted at 11-10 02:11
Hi Andy,
thank you for reaching out.

Hi Diana,
  After trawling through all the pages to find the "Request service online"  it seems there may be a repair charge? I would have thought my drone was under warranty? It was only a few days old when i discovered the fault.
Would  it just be simpler to return it to the Argos store where i collected it from and request a replacement or can you do this for me?

Andy