Hello, I had great trouble connecting my phone to the the DJI Go 4 app. Every time it said "Disconnected". Many failures until one random time, the app asked if I wanted to automatically connect to Inspire 1 every time the app is opened. I don't have an Inspire 1, I have a Phantom 4 Pro, but since all else had failed, I clicked yes, and suddenly I'm in and able to fly my Phantom. Same thing when my wife tried connecting with the app on her phone...it said "Disconnected" every time until one of the times the app once again (and finally!!) randomly asked if she wanted to connect to Inspire 1 every time...she said yes, and she has since been able to fly her Phantom 4 Pro. So here is my problem:  We bought an ONN tablet (Model, 100110027, Android version 13, 128 GB), downloaded the DJI Go 4 app, and we are once again unable to connect. Tried many times. We haven't been asked the Inspire 1 question, and every time it says "Disconnected." Any help would be greatly appreciated! I'm ready to throw something! {Insert lauging face (not really) here.}

Hi, there
We apologize for the inconvenience that you are encountering.
Kindly appreciate your patience on this matter as we are checking with our relevant team.
Thank you.

Hi, there
Could you please uninstall the current version of DJI GO 4, and install the old verison of DJI GO 4 via this link: https://pan-sec.djicorp.com/s/5LEBWxfYdktnxFs
Please keep us updated after trying , thanks.

Hi Wanda, thanks for your reply. I uninstalled the current app, and then I installed the old version per your link. After it was installed, each time I try to open the app, it just gives one quick flash of a solid light blue screen and immediately goes back to the previous screen. It won't open at all. I tried uninstalling and reinstalling the older version; same results. Is there anything else I can try? Thanks so much for helping.

Hi, there
Thanks for reaching out.
Please provide the information below for further checking:
1. Take a video showing the wole connection process
2. DJI GO 4 log, it usually shows "\DJI\dji.go.v4\LOG", please collect all folders in the path into a zip file and upload it to us.
3. the exact time of the connection attempt
You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

DJI Wanda Posted at 11-2 03:04
Hi, there
Thanks for reaching out.
Please provide the information below for further checking:

Hi Wanda, unfortunately I wouldn't know how to do most of the things you suggested. Way above my pay grade...lol. I have since returned the tablet and am satisfied with just connecting to my phone at this time. Thank you so much for going above and beyond!

David Turmelle Posted at 11-4 06:13
Hi Wanda, unfortunately I wouldn't know how to do most of the things you suggested. Way above my pay grade...lol. I have since returned the tablet and am satisfied with just connecting to my phone at this time. Thank you so much for going above and beyond!

Hi, there
We are sorry about the steps may ba complicated.
And we gare glad to know that finally you resolved it with phone.
Should you have further questions or concerns, please do not hesitate to reach us.