I have a Samsung Galaxy S23 Ultra, and my NEO cannot connect to Wifi and gives error: Failed to join Wi-Fi network.
I have no VPN, and my Wi-Fi assistant/intelligence is switched off.
I do not see the Fixed 2.4GHz option setting under my DJI Fly profile.
Please help?

Hi there.We apologize for the inconvenience. Please try the following troubleshooting steps：

1. Make sure Wi-Fi, Bluetooth and location service are enabled on the smartphone.
Note: Some Android phones can set the Wi-Fi permission separately for different apps. Check the Wi-Fi permission setting for DJI Fly on the smartphone, and make sure the permission is enabled.

2. Check if the device is in the linking mode with the remote controller. (DJI Neo in this mode cannot be connected via Wi-Fi.)

3. Check if this device was connected to another smartphone before. If DJI Neo was connected before, turn off the Bluetooth and Wi-Fi on that smartphone, and then shut down the DJI Fly app to make sure they are fully disconnected. Then it is able to connect DJI Neo to the new smartphone.

4. DJI Neo only supports Wi-Fi on the 5.8 GHz and 2.4 GHz frequency bands. If the Wi-Fi of the smartphone is on a different frequency band, it will not be able to establish a Wi-Fi connection with DJI Neo.

5. Check whether all permissions of the DJI Fly app are enabled.

6. Choose aircraft Wifi in phone's Wifi list and connect to this Wifi manually (need to input Wifi password manually)

7. Enable “Fixed 2.4 GHz” in the QuickTransfer Band settings by following the path: Enter DJI Fly - Profile - Settings - QuickTransfer Band - Fixed 2.4 GHz. But if APP not has this option, we can skip this step.

8. Restart the smartphone and the DJI Neo.

9. If you have remote controller, please connect the aircraft to RC and change Wifi name in DJI Fly App and test again: After changing the Wi-Fi name on the DJI Neo, restart it.

10. Make sure the firmware of DJI Neo and the DJI Fly app are the latest.

If you have any questions during the operation, please feel free to contact us.

You can connect DJI Neo to your computer which has an internet connection before doing pairing.

You can connect DJI Neo to your computer which has an internet connection before doing pairing.

I have the same problem. I tried with another smartphone and it couldn't connect either.

This is how he shows me.

DJI Tony Posted at 10-29 01:26
Hi there.We apologize for the inconvenience. Please try the following troubleshooting steps：

1. Make sure Wi-Fi, Bluetooth and location service are enabled on the smartphone.

Please pay attention and help me.

nikasi Posted at 11-26 06:14
Please pay attention and help me.

Hi there. Please try the following troubleshooting methods:

1. Check if the device is in the linking mode with the remote controller. (DJI Neo in this mode cannot be connected via Wi-Fi.)

2. Check if this device was connected to another smartphone before. If DJI Neo was connected before, turn off the Bluetooth and Wi-Fi on that smartphone, and then shut down the DJI Fly app to make sure they are fully disconnected. Then it is able to connect DJI Neo to the new smartphone.

3. DJI Neo only supports Wi-Fi on the 5.8 GHz and 2.4 GHz frequency bands. If the Wi-Fi of the smartphone is on a different frequency band, it will not be able to establish a Wi-Fi connection with DJI Neo.

4. Check whether all permissions of the DJI Fly app are enabled.

5. Check whether the VPN function is turned off.

6. Choose aircraft Wifi in phone's Wifi list and connect to this Wifi manually (need to input Wifi password manually)

If the above troubleshooting solutions don't work, please tell us whether you are using an Android or Apple phone so that we can better help you.

DJI Tony Posted at 11-26 17:49
Hi there. Please try the following troubleshooting methods:

1. Check if the device is in the linking mode with the remote controller. (DJI Neo in this mode cannot be connected via Wi-Fi.)

1. It has never been connected to the Arris before, it's new and I'm trying to connect it to my smartphone for the first time.

2. Not connected.

3 I have nothing phone 1. It has those frequencies.

4 / 5  yes.

6. My smartphone can't find the drone's WiFi.
I tried with another smartphone, but it didn't find it either.
After manually recording, it just saved the data. I can't use it.
My smartphone is Nothing Phone 1 Android 14.

It seems so, but then it can't connect .

nikasi Posted at 12-4 03:19
It seems so, but then it can't connect .

Hi there. Please try the following steps:
1. Make sure Bluetooth and location service are enabled on the smartphone.

2. Go to phone's setting -> WLAN -> find DJI NEO Wifi -> long pressed DJI NEO Wifi and click forgot network, after that please reconnect Wifi for testing (Note: If you cannot find NEO Wifi or cannot find this option, please skip this step)

3. Enable “Fixed 2.4 GHz” in the QuickTransfer Band settings by following the path: Enter DJI Fly - Profile - Settings - QuickTransfer Band - Fixed 2.4 GHz. But if APP not has this option, we can skip this step.

4. Restart the smartphone and the DJI Neo.

5. If you have remote controller, please connect the aircraft to RC and change Wifi name in DJI Fly App and test again: After changing the Wi-Fi name on the DJI Neo, restart it.

6. Make sure the firmware of DJI Neo and the DJI Fly app are the latest.

If none of the solutions above work, please tell us so that we can analyze further.

I have done what you wrote many times but it does not connect.