(My first post)


The other day, I was filming a scene and the drone (latest firmware all around) . The Drone is in active track mode and seems to be working properly. Drone is in blustery conditions, no more than 5 to 150 feet away, and 20 feet AGL. Area description is a parking lot surrounded by trees and branches. Drone is in normal mode with obstacle avoidance in Brake Mode. Obstacle avoidance seems to be working properly.

After the sequence is performed, the RC2 screen does not respond to touchscreen inputs, and the video feed is frozen. All I can do is press the physical return to the home button to get it to land. I did a full restart and ran the sequence again, and the same thing happened again. As it was in a frozen state on the RC2 - the active track was still in effect.


Did I miss a setting that would prevent this - or is this a glitch I need to be more aware of?


Thanks for any of your experience that will shed some light on this.

David

Have you tried pressing the Stop button on the screen or the Pause button on the remote control?

Thanks for the reply - The screen and all functionality was gone. It was just a frozen screen. The only means to bring the drone down was the H/Pause hard button above the screen. That forced the drone to return to home & land. thankfully.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please attempt to connect the drone and remote controller using the DJI Assistant 2 software, then update or refresh the firmware and verify if the issue continues. Should the issue persist after connecting to the DJI Assistant 2 software, it may be necessary to send the unit in for a thorough diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support .

I have followed your steps as described and will retest asap. Thank you.