Good day,
I have inquired with DJI about this issue, sent the same file 2Xs, no joy.  

The issue I am having is there is no map on my pro controller, model number GL300E1609.  Upon bootup the option is there on the startup page to select maps, after you make that selection nothing happens just get the beep, nothing opens.  Once entering the Go4 software there is no map data, the map box appears in the bottom left but no data is populated.


I have reloaded the RC (GL300E) firmware multiple times and none of it fixed my issue.  Waiting an DJI right now to see if there is a fix.  Anyone else have this issue and recfified it?
Thanks

Hi there. We apologize for the inconvenience. If you have contacted us before, please provide the relevant information such as the ticket number or case number for further assistance.

Hi there, the case number is 8583748.

Today I reloaded the P4 Pro with a refresh software two times but no joy.  I also connected the RC to the internet to check for updates and it is telling me I am up to date.

Thanks
Eli

Elijapoole Posted at 10-30 12:11
Hi there, the case number is 8583748.

Today I reloaded the P4 Pro with a refresh software two times but no joy.  I also connected the RC to the internet to check for updates and it is telling me I am up to date.

Hi Eli, sorry to hear about the feedback. We have found that our relevant team has sent you an email and requires you to provide the videos and other information. Please contact us by email further so we can troubleshoot the problem for you as soon as possible. Thanks for your cooperation!

Hi there,
Video uploaded and email sent regarding no mapbox video or information.  Unable to select offline map download on the startup page.

Thanks
Eli

Elijapoole Posted at 10-31 04:57
Hi there,
Video uploaded and email sent regarding no mapbox video or information.  Unable to select offline map download on the startup page.

Hello Eli,
Our relevant team has replied to you via email. Please kindly check it again and provide the correct video following the steps in the email so we can escalate this to our engineers for further assistance.
Thanks for your understanding and cooperation.

Good day,
Not sure what happened to the file yesterday possibly an error uploading that was not prompted.  I have uploaded the file again and it is showing on the main page with the other 2 files.  File is called SD Card Install RC.

Thanks
Eli

Elijapoole Posted at 11-1 03:58
Good day,
Not sure what happened to the file yesterday possibly an error uploading that was not prompted.  I have uploaded the file again and it is showing on the main page with the other 2 files.  File is called SD Card Install RC.

Hello, Eli. Thank you for your timely update. We will report this to the relevant team for follow-up.

Elijapoole Posted at 11-1 03:58
Good day,
Not sure what happened to the file yesterday possibly an error uploading that was not prompted.  I have uploaded the file again and it is showing on the main page with the other 2 files.  File is called SD Card Install RC.

Hello, our relevant team has not responded yet. We will urge them to follow up again. Thank you for your patience.

Elijapoole Posted at 11-1 03:58
Good day,
Not sure what happened to the file yesterday possibly an error uploading that was not prompted.  I have uploaded the file again and it is showing on the main page with the other 2 files.  File is called SD Card Install RC.

Hello, our relevant team has replied to you via email. Please check it carefully. You can respond to this email or contact us if you have any questions. Thank you.

Good morning, the problem has been solved by not extracting the zip file.  The controlled accepted the update without extraction via the SD card.

Thank You
Eli

Elijapoole Posted at 11-25 04:37
Good morning, the problem has been solved by not extracting the zip file.  The controlled accepted the update without extraction via the SD card.

Thank You

Hi Eli.
We are glad to hear that your issue has been resolved. We will also update the team with the result.
If you encounter any issues in the future, please feel free to contact us.