MarkCahill
New
United Kingdom
Offline
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Hi,
have my Phantom 3 since the 17th of September. I have updated to the version 2.2.0 of the DJI Go app and since then I have received a "No Signal" message in the app. My phone is a Samsung Galaxy S5. On a few occasions I have re-installed the app and the first use of the app gives me the live view, however if I power off the Phantom. Other than the "No Signal" and the corresponding lack of a FPV live view, else works fine. There are no other errors presented through the app or through the Led's on the Phantom 3.
Firmware is version for the Phantom 3 (v1.4.0010) and its controller (v1.3.20) and the android app is 2.2.0.
I have tried the following:
1. Have the controller in close proximity to the Phantom.
2. Have both the controller and the Phantom in a remote location away from power lines, buildings, wifi signals and anything that may interfere with the signal.
3. Re-installing the DJI Go app (as mentioned above this has worked occasionally, and when it has it has only been for the first time after install)
4. I have changed the cable between the controller and the Galaxy S5.
5. I have tried to re-link the controller to the Phantom.
6. I have cleared the flight logs and formatted the SD card (from the app).
7. In the DJI Go app I have selected reset to default settings.
8. IMU calibration
9. Gimbal auto-calibration
10. Removed and re-inserted the MicroSD card (while the Phantom is powered off).
11. Checked the cables on the camera for any loose connections and any damage.
12. I have installed the DJI go app on a Nexus Tablet and this shows the same error.
Yesterday I updated the Android app to version 2.3.0 (as this was only released then), as I hoped that this would fix the issue and has not.
I logged the above as an issue with DJI support on the 28th of September and received a ticket number, but have not heard from them since. I also called the UK number support number yesterday and they told me they could not help as I did not buy from them (they are just a partner and not DJI), so they gave me a number is Holland to call. I called this number in Holland and they gave me and email address to send the details to and I sent this email, they were supposed to contact me back but never did. I will be on the phone this morning as soon as they come online.
I am very frustrated at this point as I the Phantom are not cheap and the level of support is extremely poor.
Mark. |
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