I just bought a new DJI Neo drone, and when i tryed connecting to the app it shows up, but then when connecting it ask to confirm via the drone
to click then hold 3 second on the drone, but when i did that the drone keep shutting down, how do i do it then?

Hi, there
Thanks for your question.
Could you please take a video showing the operating process?
You may save it through a shareable link like Google Drive and DropBox, then send the link here.
We will check this further for you.

https://youtu.be/CVyz5lUBF3o
i have uploaded to youtube as unlisted

Update: Got help from live chat and they said i have to talk to the seller

Welper Posted at 12-23 07:32
Update: Got help from live chat and they said i have to talk to the seller

Hi there, thank you for the update. Could you please provide us with the case number so we can investigate this further? Additionally, please contact the seller and remember to update us on the status.

Looking forward to your response. Thank you for your understanding.

DJI Natalia Posted at 12-23 11:30
Hi there, thank you for the update. Could you please provide us with the case number so we can investigate this further? Additionally, please contact the seller and remember to update us on the status.

Looking forward to your response. Thank you for your understanding.

Got the issue fixed,
Usererror as when I follow the guide I thought it's click then hold
Turns out I just need to double click it

As for the case number, idk where to get it

Welper Posted at 12-25 10:41
Got the issue fixed,
Usererror as when I follow the guide I thought it's click then hold
Turns out I just need to double click it

Hi, there
Thanks for your information.
We are glad to know that the issue has been resolved. Never mind the case number.
If there is anything else we can help you with, please feel free to contact us.