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Neo and Goggles 2
1049 16 1-13 05:12
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djiuser_DD4C27935iUQ
lvl.2
Flight distance : 39354 ft
United Kingdom
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PLEASE can goggles 2 work with my neo.
I love my avata but the neo works in side better and weight means i can use it nearer towns and people but would have to sell my (only 2 years old) avata kit to buy new goggles 3 or n3.
They work with 04 and avata 2.
Please!!
Thanks in advance
1-13 05:12
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DJI Natalia
Administrator
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Hi there,

Thank you for reaching out. Please be informed that, DJI Neo is not compatible with Goggles 2. Kindly refer below on the compatibility list for DJI Neo. Hope this clarifies.  If you have any further questions or concerns, please feel free to contact us. We are always happy to help you!  
https://support.dji.com/help/content?customId=en-us03400006882&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper&fbclid=IwY2xjawHq2hpleHRuA2FlbQIxMAABHbcUVc7BEij-FnuZqU42Qgqy0Gac2ci9No6E0OpqgJPoGDEznZl6Rgg2Rw_aem_mxzaVERSR0Y6jbpU1VppWA
1-13 23:00
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DangerousRen
lvl.4
Flight distance : 98179 ft
Canada
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DJI Natalia Posted at 1-13 23:00
Hi there,

Thank you for reaching out. Please be informed that, DJI Neo is not compatible with Goggles 2. Kindly refer below on the compatibility list for DJI Neo. Hope this clarifies.  If you have any further questions or concerns, please feel free to contact us. We are always happy to help you!  

Never ever will I buy a drone from dji again until in 2 years when I will change my fpv goggles to g3 or g4. You guys will not get me a second time. What you guys think of your customer is very not cool . The neo as everything to work with the g2 and the remote EVERYTHING. Then you choose to not make it retro compatible with a year old goggles that was the flagship goggles !! It is a very big disappointment to ... on us like this..
1-14 02:33
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DJI Natalia
Administrator
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DangerousRen Posted at 1-14 02:33
Never ever will I buy a drone from dji again until in 2 years when I will change my fpv goggles to g3 or g4. You guys will not get me a second time. What you guys think of your customer is very not cool . The neo as everything to work with the g2 and the remote EVERYTHING. Then you choose to not make it retro compatible with a year old goggles that was the flagship goggles !! It is a very big disappointment to ... on us like this..

We understand your concern and take your feedback seriously. Rest assured, we will forward your feedback to the relevant department for evaluation.

Thank you for your understanding and patience.
1-14 09:41
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djiuser_pu7UBCk5zqxk
lvl.1
Malaysia
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DJI can treat the customer like this because there is no competition at the moment. However, once another company comes up with similar products (which will eventually happen one way or another), then DJI will be punched hardly losing lots of its costumers and realise how much frustration it has created.
The worst is that DJI assumes that we, the customers, are stupid and cannot understand the basic. If O4 is compatible with Goggles 2, any other drone using O4 should be compatible with G2, period.
DJI thinks we are stupid and do not understand that O4 system is just a minimal upgrade over O3. Imagin this "Apple says you need to buy a new iPhone every time a new IOS is released. If you have a iPhone originally with IOS 17, you cannot use it with IOS 18 and need to buy a new iPhone." Can you believe this is what DJI is doing us!!!!
Another very important point is the amount of electric waste produced through this business system. DJI is contributing to this environmental hazard. DJI...
2-25 04:52
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djiuser_pu7UBCk5zqxk
lvl.1
Malaysia
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FPV Controller 2 connects to Goggles 2, and since O4 is compatible with G2, FPV C2 is also compatible with O4 Air Unit. But when it comes to Neo which uses O4, they dont work. Why? Because DJI wants to sell you G3 and FPV C3, no matter if you just purchased G2 and FPV C2 a few months ago. This is terrible and a dirty trick from DJI. I hope DJI understands this and correct itself. A new compatitor will eventually  come up and all your "loyal customers" will dump you exactly the same way you treated them cheaply with these dirty tricks. In FPV world, when Walksnail appeared and created an alternative digital image transmission, many pilots move away from DJI. This will also happen in consumer drone market, unless DJI stops this and realizes that customers can easily see its dirty tricks. With the pressure from US on DJI, there will soon be a couple of consumer drone makers in the market. DJI, please understand we want to loving you and being loyal, but you treated us badly.
2-25 04:53
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fansb19c1f2d
lvl.2
Spain
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Si hiciesen compatibles goggles 2 con neo venderían más unidades seguro!!!
2-25 22:19
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DJI Natalia
Administrator
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djiuser_pu7UBCk5zqxk Posted at 2-25 04:53
FPV Controller 2 connects to Goggles 2, and since O4 is compatible with G2, FPV C2 is also compatible with O4 Air Unit. But when it comes to Neo which uses O4, they dont work. Why? Because DJI wants to sell you G3 and FPV C3, no matter if you just purchased G2 and FPV C2 a few months ago. This is terrible and a dirty trick from DJI. I hope DJI understands this and correct itself. A new compatitor will eventually  come up and all your "loyal customers" will dump you exactly the same way you treated them cheaply with these dirty tricks. In FPV world, when Walksnail appeared and created an alternative digital image transmission, many pilots move away from DJI. This will also happen in consumer drone market, unless DJI stops this and realizes that customers can easily see its dirty tricks. With the pressure from US on DJI, there will soon be a couple of consumer drone makers in the market. DJI, please understand we want to loving you and being loyal, but you treated us badly.

Hi there, thank you for sharing your feedback and we truly understand your concern. We're sorry that changes might take a little time, but we truly value your feedback and we'll make sure to pass it on to the right team for review. We're always striving to make things better and better, so please stay tuned to the latest news on our DJI official website at www.dji.com. Thank you so much for your understanding and support!
2-25 22:22
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Screamer_FPV
lvl.2
Flight distance : 64386 ft
Netherlands
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No news yet?
2-27 01:19
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djiuser_DD4C27935iUQ
lvl.2
Flight distance : 39354 ft
United Kingdom
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Screamer_FPV Posted at 2-27 01:19
No news yet?

Maybe reading into it too much but it does say these things take time. Positive news maybe? We need to keep pressure on.
2-27 02:24
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DJI Gamora
Administrator
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Hi there, thank you for reaching out. Please know that all suggestions need to undergo evaluation and unfortunately, that takes time.  Also,  all customers can provide their suggestions and we will be more than happy to forward them to our relevant team but not everything will be approved as there may be some limitations such as technical or firmware limitations. Thank you for your understanding. Have a nice day ahead.
2-27 02:59
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djiuser_DD4C27935iUQ
lvl.2
Flight distance : 39354 ft
United Kingdom
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Please can you do a simple firmware update and let us use G2 with rc2 and neo. It's a new system and works with o4 air units. We know you can. Please give us hope...
3-8 15:19
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DJI Gamora
Administrator
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djiuser_DD4C27935iUQ Posted at 3-8 15:19
Please can you do a simple firmware update and let us use G2 with rc2 and neo. It's a new system and works with o4 air units. We know you can. Please give us hope...

Hi there, thank you for sharing your feedback and suggestions with us. We truly value your input and will ensure that it is promptly forwarded to the appropriate team for careful consideration. If you have any further questions or needs, please feel free to reach out. We are dedicated to providing you with the support you deserve. Wishing you a wonderful day ahead.
3-12 08:36
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Do Mi
lvl.1
Germany
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Please add Goggles 2 support to neo.
3-13 03:14
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DJI Natalia
Administrator
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Do Mi Posted at 3-13 03:14
Please add Goggles 2 support to neo.

Hi there, thank you for reaching out. We will take this into consideration as a suggestion, and your valuable feedback will be promptly forwarded to the relevant department for evaluation.
3-13 09:12
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Robino
lvl.3
Slovakia
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DJI Natalia Posted at 3-13 09:12
Hi there, thank you for reaching out. We will take this into consideration as a suggestion, and your valuable feedback will be promptly forwarded to the relevant department for evaluation.

Hi Ms. administrator. I see only empty words here like consideration, suggestion, forwarding valuable feedback, and so on. Half of the year just empty promises but no action. It is sad....
yesterday 05:02
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DJI Natalia
Administrator
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Robino Posted at 3-18 05:02
Hi Ms. administrator. I see only empty words here like consideration, suggestion, forwarding valuable feedback, and so on. Half of the year just empty promises but no action. It is sad....

We understand that implementing changes takes time and thank you for your patience. Suggestions have been shared with the relevant team for thorough review. We are dedicated to enhancing our products and services. Please visit www.dji.com for the latest updates. Thank you for your continued support.
yesterday 15:32
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