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Automatic Crash Mode?!?
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JoeBooFX
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United States
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I have been testing my new Neo around the house and a serious issue has presented itself to me that I'm having a hard time understanding the logic behind it. When I go into a low light area the neo completly looses control and goes into what I call a guaranteed crash mode. instaed of just doing nothing and letting me control it through the area it starts to fight me for control. Instaed of just doing nothing or just simply staying where it is at it flies eraticaly out of control and crashes every time. Why can't it just let me fly it through the area??? I can see where it needs to go but it just wants to crash! Is there a mode I'm not seeing that stops this rediculous behavior? This is really scary because if I'm out flying somewhere and it pulls this stunt it's guaranteed to get lost, broken or just fly somewhere where I can't retrieve it. This seems like a MAJOR issue that I haven't seen posted anywhere.

1-24 19:48
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Bigplumbs
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It covers this in the instructions. Did you even bother to read the instructions. You must fly these in well lit textured environments and have good gps.
1-24 23:27
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JoeBooFX
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I understand the instructions, thanks. I do not however, remember reading that the drone would automatically crash itself. Why does it have to crash itself? It can't see so the solution is to absolutely spaz out? Why not stay still or return to home? Why not just let the controls work? It doesn't make any sense.
1-25 00:07
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DAFlys
Captain
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Simple case of low light and no gps confuses the sensors.  As per the instructions should be avoided.    Of course you could fly manual mode in that situation.   
1-25 01:36
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DJI Natalia
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Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your case, we recommend you send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. You can submit a repair application via this link here: https://repair.dji.com/us/repair/index. Thanks.
1-25 02:11
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Bigplumbs
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JoeBooFX Posted at 1-25 00:07
I understand the instructions, thanks. I do not however, remember reading that the drone would automatically crash itself. Why does it have to crash itself? It can't see so the solution is to absolutely spaz out? Why not stay still or return to home? Why not just let the controls work? It doesn't make any sense.

You have no idea do you. What do you think it uses to do any of those things. See if you can guess
1-25 04:25
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ralf-djiforum
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"This seems like a MAJOR issue that I haven't seen posted anywhere." - there are many descriptions of this issue here in this forum (and alo in other forums). Welcome to the club! DJI with the NEO has released an unfinished or not well tested product and seems to be either not able to fix this issue or  not willing....
Buy yourself a LED wich can be clipped underneath the NEO - that probably will solve the problem - or only fly in manual mdoe with the FPV3 controller - that also should keep the issue away.

Don't know whether this thread was only meant to be sarcastic/ironic or whether the TO really not has looked for other ones mentioning this issue....


1-25 06:07
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OldGuy2024
lvl.4
Flight distance : 632428 ft
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Thinking sarcastic/ironic.  Way too many threads with way too many posts of this Neo limitation.  
Just added another post to the way too many.

Life with Neo.  Live with it or find a different UAS.
1-25 11:29
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JoeBooFX
lvl.1
United States
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I researched this drone for over a week before I purchased it. Watched every review on Youtube and read every article I could find. Never once was it mentioned that it will crash itself. Obviously I'm an idiot for thinking any drone shouldn't have an auto-crash feature. Plus, not one of my previous drone has this wacky @$$ behavior. You fly literally any other drone into a dark corner and it just flies, it goes where you control it to go. This drone just decides it's time to crash itself. Silly me.
1-25 13:17
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Fuzzy Moto
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Bigplumbs Posted at 1-25 04:25
You have no idea do you. What do you think it uses to do any of those things. See if you can guess

You have ignored the issue and for some strange reason are attempting to insult someone over nothing.

Neo does not allow you to take control. Neo will decide to crash and there is nothing you can do about it.

It has nothing to do with flying manually since Neo will take off and crash no matter what your inputs are.

Anyone who owns and flies Neo knows this.
1-25 13:58
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Fuzzy Moto
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In short, yes, this happens and all you can do is watch it since the aircraft ignores your inputs, even if you are using an RC.
1-25 14:00
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DJI Stephen
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Fuzzy Moto Posted at 1-25 13:58
You have ignored the issue and for some strange reason are attempting to insult someone over nothing.

Neo does not allow you to take control. Neo will decide to crash and there is nothing you can do about it.

Hello Fuzzy Moto,

Thank you for bringing this to our attention. We are sorry to hear about the issues you're experiencing with the DJI Neo. Could you please let us know if you are encountering difficulties while using the DJI Neo, or if it has crashed and requires repair?

Please feel free to provide more details so we can better understand the situation and help resolve it.
Thank you for your understanding and cooperation.
1-25 17:21
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Fuzzy Moto
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DJI Stephen Posted at 1-25 17:21
Hello Fuzzy Moto,

Thank you for bringing this to our attention. We are sorry to hear about the issues you're experiencing with the DJI Neo. Could you please let us know if you are encountering difficulties while using the DJI Neo, or if it has crashed and requires repair?

This is a known issue with Neo.

The solution is simple and it's been laid out by many users.

Manual means manual. At no point should the algorithm remove the polit from control and self crash because the sensors are, "Confused." As a matter of fact, this issue make Neo non compliant, since it is impossible for the pilot to take control of the aircraft when it decides to crash itself.

In summary, you guys won't allow people to legally fly above things because you don't think they are capable of making sound decisions but you have a drone that will get confused, crash it self, and refuse to give control to the pilot.

Please explain to us, like we are not very smart, how that makes sense in any way.

We'll wait.
1-27 11:50
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DJI Susan
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Fuzzy Moto Posted at 1-27 11:50
This is a known issue with Neo.

The solution is simple and it's been laid out by many users.

Hello, DJI Neo can be used as an entry-level device for M mode, suitable for throttle control, altitude stability, and level flight practices. However, it is not suitable for continuous high-speed flying and high maneuvering actions, since DJI Neo may experience uncontrollable attitude due to power limitations.
We recommend that you check your surroundings to see if they are safe before using your drone.
1-27 22:42
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Jahames
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DJI Susan Posted at 1-27 22:42
Hello, DJI Neo can be used as an entry-level device for M mode, suitable for throttle control, altitude stability, and level flight practices. However, it is not suitable for continuous high-speed flying and high maneuvering actions, since DJI Neo may experience uncontrollable attitude due to power limitations.
We recommend that you check your surroundings to see if they are safe before using your drone.

bot response

as usual NOt addressing the ACTUAL issue of a PUBLIC SAFETY HAZARD not being fixed by the supplier
1-27 23:31
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relaxosmo
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bot bot bot bot
1-27 23:49
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DJI Susan
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Jahames Posted at 1-27 23:31
bot response

as usual NOt addressing the ACTUAL issue of a PUBLIC SAFETY HAZARD not being fixed by the supplier

Hello, We apologize for any inconvenience this may have caused you. We truly appreciate your feedback and the concern you've expressed regarding our response. To better assist you, could you please provide more details about the issue you've encountered? We're committed to addressing this promptly and are continuously working to enhance our service quality.
Once more, we regret any hassle this may have caused and eagerly await your detailed input to help us make the necessary improvements. Your satisfaction is our priority, and we thank you for bringing this to our attention.
1-28 02:04
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MarkBether
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DJI Susan Posted at 1-28 02:04
Hello, We apologize for any inconvenience this may have caused you. We truly appreciate your feedback and the concern you've expressed regarding our response. To better assist you, could you please provide more details about the issue you've encountered? We're committed to addressing this promptly and are continuously working to enhance our service quality.
Once more, we regret any hassle this may have caused and eagerly await your detailed input to help us make the necessary improvements. Your satisfaction is our priority, and we thank you for bringing this to our attention.

OK DJI Administrator,
can you give us the changelog of the future firmware for Neo that you are working on?
1-28 02:35
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DJI Gamora
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MarkBether Posted at 1-28 02:35
OK DJI Administrator,
can you give us the changelog of the future firmware for Neo that you are working on?

Hi there, regarding your inquiry, we currently do not have any additional information. Please continue to check the DJI official website, as we will announce any updates there as soon as they are available. Thank you for your interest in DJI!
1-28 04:13
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Fuzzy Moto
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United States
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DJI Gamora Posted at 1-28 04:13
Hi there, regarding your inquiry, we currently do not have any additional information. Please continue to check the DJI official website, as we will announce any updates there as soon as they are available. Thank you for your interest in DJI!

All anyone can do is laugh at these responses - it's that or become frustrated with the blanket responses that don't answer anything.

At least when you talk to Skydio, you actually talk to someone at Skydio.
1-28 09:20
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DJI Gamora
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Fuzzy Moto Posted at 1-28 09:20
All anyone can do is laugh at these responses - it's that or become frustrated with the blanket responses that don't answer anything.

At least when you talk to Skydio, you actually talk to someone at Skydio.

We understand your concerns and appreciate your feedback. We take your feedback seriously and are committed to improving our services and products to better meet your needs.

If you would like to speak with our support team, please contact us at our hotline: +1 818 235 0789. Our service is available from Monday to Sunday, 6:00 AM to 6:00 PM (PST/PDT).

Thank you for your understanding.
1-28 11:00
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Fuzzy Moto
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DJI Gamora Posted at 1-28 11:00
We understand your concerns and appreciate your feedback. We take your feedback seriously and are committed to improving our services and products to better meet your needs.

Do you really think that your customers believe that you don't have any information regarding known issues which are reported by your customers to you?

Your customers would rather you openly state you're not going to do anything about a known issue so that your customers can ignore the product and move on.

You've stated that you understand the concerns. Are you stating that you understand that the aircraft completely ignores pilot commands and refuses to give control to the pilot regardless of mode or inputs? That's what happens and it would appear that you have acknowleged this. That is a safety issue.
1-28 11:41
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DJI Gamora
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Fuzzy Moto Posted at 1-28 11:41
Do you really think that your customers believe that you don't have any information regarding known issues which are reported by your customers to you?

Your customers would rather you openly state you're not going to do anything about a known issue so that your customers can ignore the product and move on.

If the aircraft has been involved in a crash, we recommend that the user send back the aircraft for inspection, as it may have sustained structural or internal electronic damage that could impact its flight safety and performance. This will allow our certified technicians to conduct a thorough examination of the aircraft.

Without a detailed inspection, we cannot ascertain the extent of the damage caused by the accident.

Regarding the concern you mentioned about the aircraft ignoring pilot commands, could you please provide us with a video of the issue? This will enable us to investigate further. Without this information, we will not be able to conduct a thorough investigation.

Thank you for your understanding and look forward to your response.
1-28 15:47
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Jahames
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DJI Gamora Posted at 1-28 15:47
If the aircraft has been involved in a crash, we recommend that the user send back the aircraft for inspection, as it may have sustained structural or internal electronic damage that could impact its flight safety and performance. This will allow our certified technicians to conduct a thorough examination of the aircraft.

Without a detailed inspection, we cannot ascertain the extent of the damage caused by the accident.

how many more videos do you need of the issue? Are you making a montage of how epicly ...e the neo is?
1-28 23:21
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DJI Gamora
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Jahames Posted at 1-28 23:21
how many more videos do you need of the issue? Are you making a montage of how epicly ...e the neo is?

We understand your frustration, but we truly need the video to conduct a thorough investigation into the issue. This will help us identify the problem more effectively. Rest assured, this will be handled accordingly by our relevant team.
Thank you for your understanding.
1-29 00:33
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Christian71
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thank you “dji Gamora”
finally an answer that does NOT sound like a bot.
1-29 09:37
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Fuzzy Moto
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DJI Gamora Posted at 1-28 15:47
If the aircraft has been involved in a crash, we recommend that the user send back the aircraft for inspection, as it may have sustained structural or internal electronic damage that could impact its flight safety and performance. This will allow our certified technicians to conduct a thorough examination of the aircraft.

Without a detailed inspection, we cannot ascertain the extent of the damage caused by the accident.

As I have stated to you in our emails:

This is like talking to a wet blanket.

You do nothing, you have addressed nothing, you have no solution, you have zero customer support, and your responses do not have anything to do with anything. They are complete nonsense.
1-29 10:14
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Fuzzy Moto
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Christian71 Posted at 1-29 09:37
thank you “dji Gamora”
finally an answer that does NOT sound like a bot.

DJI is ignoring the issue and only offer blanket responses out of a binder or some automated file.

And here you are supporting that.

Anyone who owns a Neo is well aware of the issues.
1-29 10:16
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DJI Gamora
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Fuzzy Moto Posted at 1-29 10:16
DJI is ignoring the issue and only offer blanket responses out of a binder or some automated file.

And here you are supporting that.

Hello, We apologize for any inconvenience this may have caused you. We truly appreciate your feedback and the concern you've expressed regarding our response. Could you please confirm if you aircraft has experience crashed? If yes, you can submit online repair request through our official website. Here is the link: https://www.dji.com/support/repair
1-29 15:23
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Fuzzy Moto
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DJI Gamora Posted at 1-29 15:23
Hello, We apologize for any inconvenience this may have caused you. We truly appreciate your feedback and the concern you've expressed regarding our response. Could you please confirm if you aircraft has experience crashed? If yes, you can submit online repair request through our official website. Here is the link: https://www.dji.com/support/repair

How about DJI addresses the algorithm that causes the aircraft to ignore pilot commands and crash?

That would be a great start.
1-29 18:13
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DJI Gamora
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Fuzzy Moto Posted at 1-29 18:13
How about DJI addresses the algorithm that causes the aircraft to ignore pilot commands and crash?

That would be a great start.

Hi there, we truly understand your concern, and our engineering team will performa  damage assessment once the device is sent back for repair to analyze the cause of the crash. Kindly submit the repair case online and the relevant team will update further information after the damage assessment.

Thank you for your kind understanding.
1-29 21:18
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Fuzzy Moto
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DJI Gamora Posted at 1-29 21:18
Hi there, we truly understand your concern, and our engineering team will performa  damage assessment once the device is sent back for repair to analyze the cause of the crash. Kindly submit the repair case online and the relevant team will update further information after the damage assessment.

Thank you for your kind understanding.

Before DJI makes a hire, it would be beneficial for DJI to kindly review the candidates context and syntax comprehension before allowing them to publicly broadcast that they have no idea what they are talking about to DJI customers.

Thank you for your kind understanding.
1-30 13:04
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DJI Gamora
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Fuzzy Moto Posted at 1-30 13:04
Before DJI makes a hire, it would be beneficial for DJI to kindly review the candidates context and syntax comprehension before allowing them to publicly broadcast that they have no idea what they are talking about to DJI customers.

Thank you for your kind understanding.

Hi there. We recommend that the user send the aircraft back for inspection. This will allow our certified technicians to conduct a thorough examination of the aircraft to identify any potential issues.  Thank you for your understanding.
1-30 14:02
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Fuzzy Moto
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DJI Gamora Posted at 1-30 14:02
Hi there. We recommend that the user send the aircraft back for inspection. This will allow our certified technicians to conduct a thorough examination of the aircraft to identify any potential issues.  Thank you for your understanding.

What on Earth does your response have to do with anything that anyone here has stated?

The issue (known) is DJI's algorythm which tells the aircraft to ignore the commands from the pilot while it crashes itself. The FAA states that the PIC must be able to take command of the aircraft at any time. This known flaw from DJI does not allow the PIC to take command since the algorythm completely ignores the PIC.

As more people discover this, less people will purchase Neo.

Please kindly refer to the prior statement which represents, all of your customers.

Thank you for your kind understanding.
1-31 13:44
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DJI Gamora
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Fuzzy Moto Posted at 1-31 13:44
What on Earth does your response have to do with anything that anyone here has stated?

The issue (known) is DJI's algorythm which tells the aircraft to ignore the commands from the pilot while it crashes itself. The FAA states that the PIC must be able to take command of the aircraft at any time. This known flaw from DJI does not allow the PIC to take command since the algorythm completely ignores the PIC.

If the aircraft has been involved in a crash, we recommend that the user send back the aircraft for inspection, as it may have sustained structural or internal electronic damage that could impact its flight safety and performance. This will allow our certified technicians to conduct a thorough examination of the aircraft.

Regarding the concern you mentioned about the aircraft ignoring pilot commands, could you please provide us with a video of the issue so we can investigate this further for you? Without this information, we will not be able to conduct a thorough investigation.

We appreciate your understanding and look forward to your response.
1-31 15:06
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NoDJI
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DJI Gamora Posted at 1-31 15:06
If the aircraft has been involved in a crash, we recommend that the user send back the aircraft for inspection, as it may have sustained structural or internal electronic damage that could impact its flight safety and performance. This will allow our certified technicians to conduct a thorough examination of the aircraft.

Regarding the concern you mentioned about the aircraft ignoring pilot commands, could you please provide us with a video of the issue so we can investigate this further for you? Without this information, we will not be able to conduct a thorough investigation.

Are you sick? How many times do we have to repeat and send these videos to get your Chinese engineers to fix these problems? Open your forum and find all the threads with similar problems.
1-31 20:16
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Kain_niaK
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Japan
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Just fly manual mode you noob. You can't have it both. Either DJI helps you fly with their training wheels and then if there is no light and no gps it will get confused and crash. Or you fly it yourself. Pick one? Who is gonna fly your Neo, you or DJI?
1-31 21:32
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Drogy
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Kain_niaK Posted at 1-31 21:32
Just fly manual mode you noob. You can't have it both. Either DJI helps you fly with their training wheels and then if there is no light and no gps it will get confused and crash. Or you fly it yourself. Pick one? Who is gonna fly your Neo, you or DJI?

mini not
1-31 23:43
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Jahames
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United Kingdom
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Kain_niaK Posted at 1-31 21:32
Just fly manual mode you noob. You can't have it both. Either DJI helps you fly with their training wheels and then if there is no light and no gps it will get confused and crash. Or you fly it yourself. Pick one? Who is gonna fly your Neo, you or DJI?

or a manufacturer should NOT release a public safety hazard. If one of these fandangly self driving cars goes haywire and drives off erratic you don't go "drive manual noob" do you prick? (in your case probably) It's the manufacturer providing an inferior and dangerous product that should be recalled.  As it is legally a public safety hazard
2-2 00:17
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bjr981s
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JoeBooFX Posted at 1-25 00:07
I understand the instructions, thanks. I do not however, remember reading that the drone would automatically crash itself. Why does it have to crash itself? It can't see so the solution is to absolutely spaz out? Why not stay still or return to home? Why not just let the controls work? It doesn't make any sense.

Interesting misunderstanding of the technology.

You are flying indoors. So no GPS so how can it fly home???????????

You are flying in a dark area so the ground Optical Flow cannot determine what the ground looks like so it cant focus on anything to hold position.

So no GPS no optical sensor to the ground so where the hell is it. It doesn't know.

P.s. You are an idiot.
2-2 04:01
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