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DJI OSMO Shipping
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tucker.ted
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Any ideas on when the first batch of these will ship? I placed my order on Oct 8.
2015-10-12
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dorn.michael10
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Oct 15 is the supposed release date
2015-10-12
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drick1804
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Mine will be shipped on the 20 Oct. Confirmed by DJI
2015-10-12
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sdchew
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Sadly DJI tells me mine will only ship late October
2015-10-12
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drick1804
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sdchew Posted at 2015-10-13 07:53
Sadly DJI tells me mine will only ship late October

When did you place your order?

Mine was on 9 Oct.
2015-10-12
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sdchew
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drick1804 Posted at 2015-10-13 09:02
When did you place your order?

Mine was on 9 Oct.

I placed it yesterday. DJI even called me as I had 3 failed attempts to charge my card before I switched cards.

The bank was wondering why there was a company in China trying take money from me and blocked the transaction repeatedly!
2015-10-12
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Calvette
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Oct 8 at 10:43 AM Email Announcement hits my mailbox.
Oct 8 at 11:13 AM Order Confirmed
Should ship on the 15th?
Online chat "first batch will ship at the end of the month"

2015-10-12
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DJI Store
DJI team

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Customer can send email with order number to onlinesales@dji.com to check order status.
Thanks.
2015-10-12
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drick1804
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sdchew Posted at 2015-10-13 09:37
I placed it yesterday. DJI even called me as I had 3 failed attempts to charge my card before I sw ...

Check your order with the salesperson on the DJI online chat.

You will be able to know what your shipping date is.
2015-10-12
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tucker.ted
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I can't tell you how frustrated I am. Setting expectations is a huge part of business.... When I placed my order they said it would ship 5-7 days after payment was confirmed.... Then I get this in the email in responce to my query of a ship date...


----------------

Dear Ted,
Thank you so much for contacting dji online store.
we do apologize for the inconvenience .the Osmo is not in stock now and Available to ship: 30-40 business days after payment is confirmed .but We will keep you up to date with your order's shipping status via email.
your understand is very appreciated .Thank you so much.any further question,please feel free to contact us.

Best Regards
DJI Online Store

-------------------------------------

So obviously there are many annoying things about this....
2015-10-12
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Calvette
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drick1804 Posted at 2015-10-12 20:25
Check your order with the salesperson on the DJI online chat.

You will be able to know what your ...

I did and they said end of the month, now its even longer?
2015-10-12
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tucker.ted
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Well 40 business days is 2 months...  What I think is so wrong is that they are baiting sales... I was quote "one of the first to order" and they are saying 30-40 business days till mine ships. As of now their website still says 10-15 days... So that is pretty messed up.
2015-10-12
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drick1804
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tucker.ted Posted at 2015-10-13 13:28
Well 40 business days is 2 months...  What I think is so wrong is that they are baiting sales... I w ...

I feel for you. No idea how their sales system works. Perhaps the shipment is based on geographical location?

My OSMO has been scheduled for a Oct 20 shipment. Anyone else have an earlier date?
2015-10-12
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Calvette
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drick1804 Posted at 2015-10-12 23:42
I feel for you. No idea how their sales system works. Perhaps the shipment is based on geographica ...

I sent an email to the on line store and got this reply.

"Thank you for contacting DJI online store.
For your order, the shipping date is 10 to 15 working days after the payment is confirmed.
It is estimated that the order will be shipped out by the end of this month.
The tracking number will be provided to you once shipped out.
Thank you for your waiting."

I ordered within 30 minutes of getting the email about this product and shipping was listed as 5 to 7 days after payment is confirmed.  Used paypal for payment.
2015-10-13
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Godzira
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drick1804 Posted at 2015-10-12 23:42
I feel for you. No idea how their sales system works. Perhaps the shipment is based on geographica ...

Drick1804: Thats great, at least it's confirmed, when did you order yours?
2015-10-13
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drick1804
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Godzira Posted at 2015-10-13 23:21
Drick1804: Thats great, at least it's confirmed, when did you order yours?

....Oct 9.....
2015-10-13
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Godzira
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Oh cool, mine was ordered a day after. Hopefully I'll get a confirmation soon.
Did you contact them to get the confirmation or is it posted on the site?
2015-10-13
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contact
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tucker.ted Posted at 2015-10-13 01:03
I can't tell you how frustrated I am. Setting expectations is a huge part of business.... When I pla ...

I totally feel the same way!!! I ordered the 9th and it said 3 to 5 days now it is saying 10 to  15. The only reason I ordered the Osmo is because it would ship quickly and I would receive it when I needed it . Expectations to me is the most important part of a business. If I promote something on my site for sale I really have it in stock and ready to fullfill orders. If this is true about 30 to 45 days I will be extremely upset. I like you am one of the first to order. We will see how this turns out. Good luck and keep us posted.
2015-10-13
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dlongcamp
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I ordered on the 8th as well.  I was hoping it would ship on the 15th.  Now I dont know what to think.  If it doesn't ship in the 5-7 days as advertised that is extremely misleading.
2015-10-13
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dlongcamp@aol.c Posted at 2015-10-14 00:30
I ordered on the 8th as well.  I was hoping it would ship on the 15th.  Now I dont know what to thin ...

Well here is the latest from DJI, I ordered on the 9th when their site said 3 to 5 days to ship after payment. Well lol hahahahah isn't that a crock. Now they are telling me that at best it would have shipped on the 20th but due to not having this type product in stock they are unsure when it will ship. I am so totally freakin upset. I have expos coming up in the first of november and I only bought this because it would be here in time for the events. It's not the fact shipping gets delayed, the problem is when I ordered it said 3 to 5 after payment clears. If that were the case it would ship on the 14 th of October. They stated in an email just now that the 20th would be a best case scenario if they were in stock but they are not. Now I'm told it will ship when it is available.??????? But they do apologize so I guess that makes it all better right? not!!!!!!!  I am a diehard DJI supporter and long term user and seller of there product line but this type of thing just un glues me. How can this kind of thing not happen? Should we just wait 6 months after initial release so then the numbers and dates may be closer to accurate? Normally I don't get on my soap box but this needs to be fixed. Staying loyal and hopeful that they will ship to all of us who ordered them in a timely manner. Let's all keep our fingers crossed.   
2015-10-13
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contact
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I'm being told 30 to 40 days :[ that's just an estimate of course
2015-10-13
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drick1804 Posted at 2015-10-12 21:02
When did you place your order?

Mine was on 9 Oct.

Hello drick1804 I ordered mine same day as you and I just got an email saying they would normally go out on the 20th but since they aren't in stock that that date is now a thing of the past. It doesn't even give a date now just says will ship when they become available. ?????
2015-10-13
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sdchew Posted at 2015-10-12 21:37
I placed it yesterday. DJI even called me as I had 3 failed attempts to charge my card before I sw ...

same thing happened  to me my card was referred due to frequent attempts to charge from China. I had to call and get my card company to let 1 go through. Wow
2015-10-13
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Calvette
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contact@flyhigh Posted at 2015-10-14 00:13
I'm being told 30 to 40 days :[ that's just an estimate of course

I ordered on the 8th and got an email today from DJI that my order will be delayed 5 to 7 days due to amount of orders placed.  Remember I ordered about 30 minutes after it was announced via email.
Screen Shot 2015-10-14 at 12.20.32 PM.png
2015-10-14
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sdchew
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I haven't asked about mine but I'm suddenly pessimistic that my order won't be fulfilled within this month
2015-10-14
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contact
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Calvette Posted at 2015-10-14 15:17
I ordered on the 8th and got an email today from DJI that my order will be delayed 5 to 7 days due  ...

I got a second email today stating the same thing as you just stated  not sure what to  think
2015-10-14
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Godzira
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contact@flyhigh Posted at 2015-10-14 18:02
I got a second email today stating the same thing as you just stated  not sure what to  think

I did not get a second email, I'm just hoping I'd get it by the end of November because I'm going to shoot a gig. Also ordered a few extra batteries this morning, payment confirmed, but didn't get any other email after that.

I spoke to a few people (chat and email) they said that it would be shipped around the 20th - early November.

Too many mixed information at this point, better just wait and see.
2015-10-14
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kt301060
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All these comments are disappointing. I was looking to place an order this week based on the 10-15 Days delivery to support various projects. However, I suspect the delivery to Europe is even further out than the numbers above. Disappointing that DJI should misinform in such a manner. I may come back once I know deliveries are happening.
2015-10-15
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contact
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Godzira Posted at 2015-10-14 22:42
I did not get a second email, I'm just hoping I'd get it by the end of November because I'm going t ...

If I may ask did you say you ordered extra batteries. Is that for the Osmo? I didn't see them on the site

Thanks
2015-10-15
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sploodge
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contact@flyhigh Posted at 2015-10-15 12:05
If I may ask did you say you ordered extra batteries. Is that for the Osmo? I didn't see them on t ...

batteries have been available since yesterday I think on the DJI Store - http://store.dji.com/product/osmo-intelligent-battery
2015-10-15
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Godzira
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contact@flyhigh Posted at 2015-10-15 04:05
If I may ask did you say you ordered extra batteries. Is that for the Osmo? I didn't see them on t ...

The link above from Sploodge is where you can get the battery from as well as other accessories can be found if you go one level up.
2015-10-15
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Calvette
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sploodge Posted at 2015-10-15 06:00
batteries have been available since yesterday I think on the DJI Store - http://store.dji.com/prod ...

I used your link to put a few items in my cart.  I'm waiting for my OSMO to arrive before checking out.
Thanks for your help and posts.
2015-10-15
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AllanVB
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I ordered on the 8th and received this message this AM

Thank you for contacting DJI online store.
Thanks for you choosing DJI products.
We would like to ship your order earlier and arrive can meet your time schedule .
But we are so sorry for that the delivery for osmo has been delayed 5 -7 business days due to the process on produce
And the unprecedented demand.
If the products can be ready to ship, we will speed up your order delivery, but now it is cannot.
We sincerely apologize for this inconvenience.
"The Future of Possible!"
Thank you very much,DJI

"The Future of Possible!"  should say "The Future of Possible exists because we make you wait!"
2015-10-16
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ayyylooo
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Hey Guys

I ran into the whole confirm payment thing and the rep who emailed me said they confirmed the payment and that my Osmo is ready for pick-up with Fedex. I'm hoping that I don't hit anymore snags with the ordering process and I'm hoping everyone else has a smooth process after order confirmation.
2015-10-16
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eric.vezina
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drick1804 Posted at 2015-10-12 21:02
When did you place your order?

Mine was on 9 Oct.

I placed my on the 9th and they are telling me that it will be at the end of October!
Really sucks, going on a family trip and leaving on Oct 29th
Hope it gets here before then
2015-10-19
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AllanVB
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AllanVB Posted at 2015-10-16 07:25
I ordered on the 8th and received this message this AM

Thank you for contacting DJI online store.

Well,
I should know better, especially when dealing with DJI.  They should not make a product available unless they can deliver as advertised.  This is the message I received today.

Dear customer,
Thank you for your order and sorry for the shipping delay. Your order will be shipped out around end of October or early of November. The tracking number will be sent to your email xxxxx@msn.com after shipping. Thank you for your patience.
Best regards,
DJI Online Store Customer Service Team
So, the expected 5-7 days has now turned into at least 20+ days and I am not even sure of that.  You would think that by now, they could get it right.  Maybe they should call Apple.
2015-10-20
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tucker.ted
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I blew my lid with DJI today... They said the order I placed on Oct 8 would be shipping in another 5-7 days.... mind you if you place an order TODAY it says 5-7 days.... They said that not one OSMO has shipped to the USA yet.

I keep writing because I am upset... I don't know where to vent... Every part of this equation is terrible. Considering they are going to sell over a BILLION dollars worth of products this year... I would expect a smidge better logistics.
2015-10-20
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david
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tucker.ted Posted at 2015-10-20 19:01
I blew my lid with DJI today... They said the order I placed on Oct 8 would be shipping in another 5 ...

According to Android Central (Gadgets of the Week)

"The DJI Osmo starts shipping on October 23."
http://www.androidcentral.com/ga ... orbell-cam-and-more

Guess we'll find out soon...
2015-10-21
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drick1804
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As at 21 Oct, my status has been updated....looks like it is being prep for shipping!  
2015-10-21
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Calvette
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drick1804 Posted at 2015-10-21 07:56
As at 21 Oct, my status has been updated....looks like it is being prep for shipping!

As far as I can tell from reading this forum is that none of these units have been shipped to regular costumers.
2015-10-21
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