can someone explain what is this bad image quality? how is possible after alot of months from release of A5...to have this smartphone image quality? How is possible like A4 to be better than A5? just look at this picture...from the video itself...

13.5 stops of Dynamic bad

yair 847 Posted at 2-16 23:46
13.5 stops of Dynamic bad

Some mirrorless camera have more than 13.5 dynamic stops... i dont think is that, just bad team behind this camera...i dont think they are the same engineering from action 4, they seems to hire low budget ones, maybe from a phone company...because this camera looks like a bad phone image quality...

That weird colour/contrast that Espen shows seems to be more obvious in bright lighting, which suggests the dynamic range is set up in an odd way perhaps? It doesn’t show all of the time but I have found with mine that it suddenly happens in certain lighting conditions, so I’ve stopped using the Action 5.

Until a switch is added to turn it off, I don’t think I’ll be using it again tbh.

Thank you for your feedback. After confirmation, this phenomenon is normal. Manual exposure is more akin to the ISO mode of traditional cameras, favoring shadow performance in dynamic range allocation, thus preserving more room for post-processing. In auto exposure mode, the Osmo Action 5 Pro behaves more like the EI mode of cinema cameras, favoring highlight performance in dynamic range allocation.

Thank you for your support.

DJI Gamora Posted at 2-17 00:57
Thank you for your feedback. After confirmation, this phenomenon is normal. Manual exposure is more akin to the ISO mode of traditional cameras, favoring shadow performance in dynamic range allocation, thus preserving more room for post-processing. In auto exposure mode, the Osmo Action 5 Pro behaves more like the EI mode of cinema cameras, favoring highlight performance in dynamic range allocation.

Thank you for your support.

So the OA4 is not filming correctly? You're breaking records for dumbest answers.

DJI Gamora Posted at 2-17 00:57
Thank you for your feedback. After confirmation, this phenomenon is normal. Manual exposure is more akin to the ISO mode of traditional cameras, favoring shadow performance in dynamic range allocation, thus preserving more room for post-processing. In auto exposure mode, the Osmo Action 5 Pro behaves more like the EI mode of cinema cameras, favoring highlight performance in dynamic range allocation.

Thank you for your support.

Unbelivable answer... so it's normal to look washed out and no details? And skin tones looks like we are zombies and sky details like a cartoon animation? With that answer you convince me to never buy a Dji product again... nobody cares about our requests and no intention to fix all of this issues until "new" and "pro" camera came out...
Ps. Why we have iso 800 in bright sunny days? Nevermind... You tell me that is normal like i am stupid and novice in filmmaking...when i am using alot of expensive cinema cameras...
Let me tell you...not all dji customers are dumb, we know what we are talking about...

Tian Shan Nomad Posted at 2-17 01:11
So the OA4 is not filming correctly? You're breaking records for dumbest answers.

I cannot belive this answer... She told us that image quality is normal...so we are the stupid ones and dont know what dynamic range is and we are all dumb...and dont know how to use the camera...when it's obvious they dont know what they are doing with this A5"pro"... i dont think it's the same team who worked on A4...this guys have no ideea what they are doing...that's why we have iso 800 in bright sunny days... jesus christ...

more than 5 months from release... and all they can give us is a LUT named "vivid"... wich boost contrast and crush the blacks...losing details and make skin tones like we are sick... WOW...
I regret so much i didnt return this camera second day after purchase...

DJI Gamora Posted at 2-17 00:57
Thank you for your feedback. After confirmation, this phenomenon is normal. Manual exposure is more akin to the ISO mode of traditional cameras, favoring shadow performance in dynamic range allocation, thus preserving more room for post-processing. In auto exposure mode, the Osmo Action 5 Pro behaves more like the EI mode of cinema cameras, favoring highlight performance in dynamic range allocation.

Thank you for your support.

So many people are complaining about this 'Cinema Normal phenomenon.'
I hope people start leaving DJI, and maybe then you will realize that this so-called 'phenomenon' isn’t normal at all.

OA4 is miles better than OA5, I regret buying this so called PRO camera so much

Thank you for your feedback. After confirmation, this phenomenon is normal. Manual exposure is more akin to the ISO mode of traditional cameras, favoring shadow performance in dynamic range allocation, thus preserving more room for post-processing. In auto exposure mode, the Osmo Action 5 Pro behaves more like the EI mode of cinema cameras, favoring highlight performance in dynamic range allocation.

Thank you for your support.

Toma Dumitru Posted at 2-17 01:18
Unbelivable answer... so it's normal to look washed out and no details? And skin tones looks like we are zombies and sky details like a cartoon animation? With that answer you convince me to never buy a Dji product again... nobody cares about our requests and no intention to fix all of this issues until "new" and "pro" camera came out...
Ps. Why we have iso 800 in bright sunny days? Nevermind... You tell me that is normal like i am stupid and novice in filmmaking...when i am using alot of expensive cinema cameras...
Let me tell you...not all dji customers are dumb, we know what we are talking about...

To help us investigate, we'd appreciate it if you could share the image in question so we can better understand the quality issue you're experiencing.

This will allow me to check the details and offer you the best possible support. Thank you for your cooperation!

yair 847 Posted at 2-17 02:03
So many people are complaining about this 'Cinema Normal phenomenon.'
I hope people start leaving DJI, and maybe then you will realize that this so-called 'phenomenon' isn’t normal at all.

To assist us in diagnosing the problem, could you please provide the image that demonstrates the poor quality you're describing?  Sharing the image will allow our team to see exactly what you're seeing and help us identify the cause of the issue.

Thank you for your support and understanding.

yair 847 Posted at 2-17 02:03
So many people are complaining about this 'Cinema Normal phenomenon.'
I hope people start leaving DJI, and maybe then you will realize that this so-called 'phenomenon' isn’t normal at all.

We apologize for inconvenience caused. We want to help resolve this for you. Could you please share the image that illustrates the quality issue you're noticing? Providing the image will give us a clear picture of the problem and allow us to explore the best possible solutions.

If you've noticed the issue in multiple images, sharing a few examples would be even more helpful.

I think DJI just using AI or Bots to reponse to us... and nobody cares actually... they have the same answers no matter who is typing...

Espen Travels can not provide, a response as this was c/p from offsite, so  Tian has to  give the answer he is the OP  oh sorry I am HUMAN

HDR processing - see how the blacks and shadows are lifted in the rocks behind you on the right and how the overall image is a bit faded.  That's the "look" they have settled for by using the same sensor and trying to give us more "dynamic range".  It's working as intended.  

There is no point in helping DJI ‘diagnose the problem’ because they are telling us it’s perfectly normal. Sending up proof is pointless because the proof is staring them in the face above, from Espen where they state that it’s normal. In any case, why are we giving feedback to these 'experts' who must have tested the camera before release.

So the Action 5 is a lost cause and I would suggest any newcomers get the Action 4 which is cheaper and looks better than the 5 very often.

Haven't watched Espen's video yet, but OA5 tend to brighten when it recognise a face in the image just FYI. But we know that ISO on OA5 is higher for same scenery than OA4.

Iancraig10 Posted at 2-17 06:00
There is no point in helping DJI ‘diagnose the problem’ because they are telling us it’s perfectly normal. Sending up proof is pointless because the proof is staring them in the face above, from Espen where they state that it’s normal. In any case, why are we giving feedback to these 'experts' who must have tested the camera before release.

So the Action 5 is a lost cause and I would suggest any newcomers get the Action 4 which is cheaper and looks better than the 5 very often.

I don't buy the A4 because I don't want to give any more money to DJI Also, the A4 has problems too. I've heard the microphone is falling off, for example.

Tian Shan Nomad Posted at 2-17 06:11
I don't buy the A4 because I don't want to give any more money to DJI  Also, the A4 has problems too. I've heard the microphone is falling off, for example.

I've actually not had any problems with the Action 4.  It's the best action camera on the market, even better than the Action 5

RayNY Posted at 2-17 06:21
I've actually not had any problems with the Action 4.  It's the best action camera on the market, even better than the Action 5

Then I will suggest exchanging A4 for my A5

everything we own is a problem, ever here a person say everything they bought is perfection.
Eureka

DJI Gamora Posted at 2-17 00:57
Thank you for your feedback. After confirmation, this phenomenon is normal. Manual exposure is more akin to the ISO mode of traditional cameras, favoring shadow performance in dynamic range allocation, thus preserving more room for post-processing. In auto exposure mode, the Osmo Action 5 Pro behaves more like the EI mode of cinema cameras, favoring highlight performance in dynamic range allocation.

Thank you for your support.

If you just look at the skin tones, it's obvious that there is no room for grading in post. Skin hilights are lost, the face looks like Majinbu character from Dragonball . Please DJI don't fool users. And what it takes to add a simple "don't try to enhance" switch so to make happy also people that want a decent image?

DJI Gamora Posted at 2-17 00:57
Thank you for your feedback. After confirmation, this phenomenon is normal. Manual exposure is more akin to the ISO mode of traditional cameras, favoring shadow performance in dynamic range allocation, thus preserving more room for post-processing. In auto exposure mode, the Osmo Action 5 Pro behaves more like the EI mode of cinema cameras, favoring highlight performance in dynamic range allocation.

Thank you for your support.

This is not normal,  HDR is not intended for general use.
When the sun is BRIGHT and maybe on a face HDR has to be turned off or you will see an unreal and flattened face like in the Youtube video provided. You already have the Video on youtube, your engineers can easily replicate the same conditions. Are you testing your cameras?

The solution is simple. Gopro and Insta360 have an HDR on/off switch.
Why DJI is forcing us to keep ALWAYS HDR active even when we know will produce bad results?

Please let our BELOVED RELEVANT team know that we WANT that SWITCH!
Thank You

Not my words



Guess we can apply for a job and   get things done

Full Youtube Video
Look at the intro taht has been recorded with a Pocket 3... then to to the final part

DJI Gamora Posted at 2-17 04:15
We apologize for inconvenience caused. We want to help resolve this for you. Could you please share the image that illustrates the quality issue you're noticing? Providing the image will give us a clear picture of the problem and allow us to explore the best possible solutions.

If you've noticed the issue in multiple images, sharing a few examples would be even more helpful.

IF DJI gave us back the old stuff  I like to see H264 added back in, So we can ask to Earths End here, they are on a totally different Planet, DJI till they get off of that CLoud 9 we're not going to get each individuals  suggestions added, Not one  Poll  thread of a letter saying who is in to fixing the HDR-Log , go back to  yesteryear

A bit more proof for DJI. Come on DJI, it’s obvious ……

Umberto Uderzo Posted at 2-17 07:20
If you just look at the skin tones, it's obvious that there is no room for grading in post. Skin hilights are lost, the face looks like Majinbu character from Dragonball . Please DJI don't fool users. And what it takes to add a simple "don't try to enhance" switch so to make happy also people that want a decent image?

Hi there, thank you for your reply. To preserve skin tones and highlights, we recommend slightly underexposing your shots when adjusting the manual exposure settings. This approach can help retain more detail in the highlights, which you can then correct and enhance during post-processing. We appreciate your input and are always looking for ways to improve our products to meet the needs of all users. If you have any more suggestions or questions, please feel free to share them with us. Thank you.

Iancraig10 Posted at 2-17 14:20
A bit more proof for DJI. Come on DJI, it’s obvious ……

Hi there, thank you for your feedback and insights. We have taken note of your observations. Rest assured, your previous suggestions have already been forwarded for consideration. Our technical team is committed to ensuring the Osmo Action 6 Platnum delivers the best performance possible, and they will certainly look into this to make any necessary improvements. If you have any more feedback or questions, feel free to let us know!

brusa69 Posted at 2-17 07:33
Full Youtube Video
Look at the intro taht has been recorded with a Pocket 3... then to to the final part
https://www.youtube.com/watch?v=SucinjALnXc

He needs to improve his filming and processing of DLog-M.  Both the Action 4&5 should look pretty good when shot correctly.

Tian Shan Nomad Posted at 2-17 06:37
Then I will suggest exchanging A4 for my A5

I did do that.  Returned the 5 for the 4 and saved $145 which will be used when they get the Action 6 right.

Iancraig10 Posted at 2-17 14:20
A bit more proof for DJI. Come on DJI, it’s obvious ……

https://youtu.be/aHxZxCc8VyQ?si=xFpmWk1PoZsE7NBG

I want a perfect camera, never going to happen, We all have other cameras. and I guess we all have a favorite one, wanted this to be the Action 5 pro.  maybe they'll make it perfect, put all other companies behind them..  not a fanboy more one for others, I will say it right out loud, tell it like it is. and that said. Maybe they need a better influencer to set DJI straight

"this is normal...our engineering bla bla" they will say...LOOK AT THE TREES AND SKY  

Toma Dumitru Posted at 2-18 08:00
"this is normal...our engineering bla bla" they will say...LOOK AT THE TREES AND SKY  [view_image]
[view_image]

In the first shot, The top left of Andre’s face is burned out on the Action 4, but actually, The fence and grass also look better on the 4. His hat almost looks like plastic on the 5.  I would rather have that than the pasty face on the other side. At least we can expose for highlights or lowlights.

The bottom shot has more flair from the sun so it’s been washed out, but Andre’s video shows consistently throughout that the Action 4 is more natural looking.