Good afternoon. Today was off the engines in the air at a height of 27m . Preparing for the launch was in normal mode , the screen was written Safe to fly, up to 26 meters in height it worked , but then lost the video signal and control , Phantom 3pro engines disabled and fell. Please tell me what I should do in this case? Ready to provide the required logs from my IOS device and a picture of my Phantom 3 pro. Thank you in advance!
My log file of this flight in attach

https://youtu.be/4lhkwOccNTs

contact dji

Don't see a flight log or link in your post.

I think your case is something like mine fall.
http://forum.dji.com/thread-32963-1-1.html
Except your device didn't catch to send Battery error message.
Contact DJI, nothing to do else.

tmygun1 Posted at 2015-10-20 16:39
Don't see a flight log or link in your post.

Thanks for the correction!
Photos and log added to the first post

grigorriy Posted at 2015-10-20 17:29
I think your case is something like mine fall.
http://forum.dji.com/thread-32963-1-1.html
Except you ...

You're right. There was not any error or warenty messages on my mobile device.

I would be very, very careful with that battery. Do not store it inside.  It appears badly damaged and if a cell ruptures the result will be quite spectacular.

mine did the same thing, broke gimball camera and quad, sent it back to dji, still waiting to hear from them. if you haven't contacted dji, PLEASE DO at 8182350789, let them know

WOW.  That really sucks!

acenothing Posted at 2015-10-20 09:55
WOW.  That really sucks!

Was the battery at 34% at takeoff?  Could of been a battery failure?

Calvette Posted at 2015-10-20 22:31
Was the battery at 34% at takeoff?  Could of been a battery failure?

But the system has written Safy to Fly, and this should mean SAFE TO FLY!
and arbitrary shutoff is not allowed .... Low charge copter was supposed to land

Was the battery at 34% on take off?

modelist61.bk Posted at 2015-10-20 15:02
But the system has written Safy to Fly, and this should mean SAFE TO FLY!
and arbitrary shutoff is ...

How many times has the battery been cycled?  If less than 10 times than you definitely should not be taking off with only 34% battery power.  If a lipo battery has not been conditioned well it can cut at anytime without warning when it gets
low.

Really sorry for your Phantom. I hope DJI shouldtake care for it!

Note to all colleagues: Remember the statement of DJI in the manual to fly _always_ with fully charged battery - every flight!

Is it safe to say that 99.9% of P3 crashes are noob or user error?

LICENSED PILOT Posted at 2015-10-21 03:18
Was the battery at 34% on take off?

When activated, the battery was 35 % .
DJI put recommends charging the batteries at 8 % , this charge has decided to spend in flight .
If you turn on and leave Ph3, it will overheat .
How, then drain the battery up to 8 % ?

Sorry for the P3 taking a dive but you really should not use half baked batteries. Does not take much to charge one so why not? I seems the batteries really don't like getting put under strain ( and they are when flying ) then turned off and then powered back on some time later and put under more strain, flight time/reliability in this scenario seems very unknown.. There is a reason DJI say to use 100% full batteries for a flight.

And if you were really trying to take the batteries down to 8% then why fly up to 27m?

You will be very lucky if DJI warranty this in my opinion.

exactly what happened to me, dji replaced the product ?? and mine was just back from repair... the chip of imu was broken so is two monts i can't use it....

Fred1969 Posted at 2015-10-20 14:24
How many times has the battery been cycled?  If less than 10 times than you definitely should not  ...

The log says battery "Times Charged 1", I wonder if he just got it and decide to fly right out of the box.

The EXACT thing happened to mine a couple of weeks ago. Contact DJI online or give them a call. They have had my P3 for a week and already I see the status of my claim has been expedited, and hopefully I should have in my hands within the next two weeks. Take notes when they instruct you and you should be in good shape also.

My flight record showed my battery at 54%