jrondo
lvl.2
Flight distance : 329337 ft
United States
Offline
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Best of luck with Dji their customer service has got to be the worst ever!!
I've been dealing with them since late June and was told yesterday I was SOL. This after spending months getting passed around depts.
I had a critical battery failure, dropped from 72% to 6% in a matter of seconds and unfortunately I was over the ocean when this happened.
Sent Dji flight data and video, about a month later they came back and said they wanted to help but did tell me the results of the data. Obviously, with dji wanting to help, it was nothing I did wrong. I was offered a refurbished Inspire and accepted but had already bought a new one. Asked to put the $ on store credit to by the phantom 3 and got a no. They said send us your P.O.P. for the new bird and we'll send you some accessories for it.
So, after spending nearly 8k (2 Inspires & phantom 2 vision+) they send me 2 TB48 batteries, extra props and a uv lense. Roughly $500 for my troubles....BS!!!
One of these news agencies need to do an expose dji and how not to run a CS Dept. I guess that's how they became a billion dollar company is by screwing over their customers!
As I said, good luck. Most likely they will find fault on you. Or just say no without an explanation.
JackAsses! |
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