I submited a ticket 2 days ago via the online ticketing system at https://djitechnologyllc.freshdesk.com/

Anyone have any idea how long it takes to get a response.  Getting through by phone has proven very difficult with multiple disconnects

Hi, Sam, you should have a ticket number after you submit. Let me know and I can help. The normal respond time is 2-3 days now.We are still working hard to reduce the time.

DJI.Terry Posted at 2015-10-29 22:06
Hi, Sam, you should have a ticket number after you submit. Let me know and I can help. The normal re ...

Hi Terry

I do not have any response from #210079 ESC RMA For Phantom 3 Pro since: Fri, 2 Oct 2015 19:21:49 +0000. Today is Fri, 30 Oct. My P3P is on "Repair in Progress" since Oct 28th and the ticket is not updated.

manuelnegronpr@ Posted at 2015-10-30 18:42
Hi Terry

I do not have any response from #210079 ESC RMA For Phantom 3 Pro since: Fri, 2 Oct 2015 ...

Got it. I've forward your request and remind our repair team to feedback.

DJI.Terry Posted at 2015-10-30 07:32
Got it. I've forward your request and remind our repair team to feedback.

Thanks Terry for your prompt response.

DJI.Terry Posted at 2015-10-30 19:32
Got it. I've forward your request and remind our repair team to feedback.

my ticket not respon too terry.
https://djitechnologyllc.freshdesk.com/support/tickets/223199
thank u

Ha. I have been waiting 12 days with no response. So I guess they did change the response time.

okhotair Posted at 2015-12-16 07:39
Ha. I have been waiting 12 days with no response. So I guess they did change the response time.

Hi,okhotair,where did you send the email? to support or to onlinesales ? Do you have a ticket number?
Thanks.

Sent the request to freshdesk for technical support. Finally ended up calling and sitting on hold for 20 minutes.

I did order some items from online and it took over 6 days and me contacting onlinesales before anything changed and my order was shipped.

okhotair Posted at 2015-12-17 03:22
Sent the request to freshdesk for technical support. Finally ended up calling and sitting on hold fo ...

Sorry for the delay! Is your issue solved already?

RMA issued. Waiting to receive shipping label.

I have been left in the rain: http://forum.dji.com/thread-37786-1-1.html

Ditto.  I waited all day to talk to a human - he was in tech support but tried to help.  He attempted to give me some BS answer but the bottom line is they don't even know if the product is available.  I did receive my backpack, but no drone.  So I ordered one from Amazon Prime with a delivery date of Wed the 30th.  I will return the DJI drone if it ever shows.  What a bunch of a$$holes they are.