info.irionphoto
lvl.1
United States
Offline
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Sorry, but after 50 hours of waiting after sending a detailed email I gave up and returned the unit.
DJI, in my opinion, needs to really beef up its customer service. Burying important information about unit operability, missing features, firmware fixes, etc in forum threads is not my idea of customer service.
Software and hardware problems need to be addressed publicly on the forum homepage or on the DJI website.
I got no answer to any of my concerns. I got no information from the DJI website. I returned the item and will wait until the specs and operability of the OSMO is well documented around the web rather than depending on DJI for being upfront and responsive. With no explanation or response from DJI I gave it a 1 star review. It's already done.
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