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To DJI-Tim regarding DJI Charging Hub
1131 7 2015-11-5
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rbaaij
Second Officer
Flight distance : 73871 ft
United States
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Doc2.pdf (197.42 KB, Down times: 13)
2015-11-5
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DJI-Tim
DJI team

Hong Kong
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Hi Robert!
Thank you for the feedback! We are facing very special case here, we will need your cooperation to solve this problem together, so could you please:
1. Send me a serial number and barcode of your hub.
2. Return this item back to Amazon.
We will keep in touch and I'll let you know what are the next steps
2015-11-5
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rbaaij
Second Officer
Flight distance : 73871 ft
United States
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DJI-Tim Posted at 2015-11-6 02:02
Hi Robert!
Thank you for the feedback! We are facing very special case here, we will need your coope ...

Dear TJI-Tim,
Thanks for your fast response.
The Board S/N; 05SKCJ06010302
DATE CODE: CJ062045562646
BARCODE: X000U0MSKB

If I return this charging hub to Amazon.com will I have another one before my trip to Brasil starting November 20th?
I really appreciate your help.
Robert
2015-11-6
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DJI-Tim
DJI team

Hong Kong
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rbaaij Posted at 2015-11-6 22:06
Dear TJI-Tim,
Thanks for your fast response.
The Board S/N; 05SKCJ06010302

Thank you, Robert!  I'm working on it
2015-11-8
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rbaaij
Second Officer
Flight distance : 73871 ft
United States
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DJI-Tim Posted at 2015-11-9 02:50
Thank you, Robert!  I'm working on it

Dear DJI-Tim,
I really appreciate your help!
Regards,
Robert
2015-11-9
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DJI-Tim
DJI team

Hong Kong
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rbaaij Posted at 2015-11-10 13:48
Dear DJI-Tim,
I really appreciate your help!
Regards,

Hi Robert,
Please buy a charging hub from any of our official dealers, but let them check if it can be connected to PC first. I've already reported this problem to our R&D department. I'm sorry for inconvenience caused!
2015-11-10
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rbaaij
Second Officer
Flight distance : 73871 ft
United States
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DJI-Tim Posted at 2015-11-11 02:16
Hi Robert,
Please buy a charging hub from any of our official dealers, but let them check if it ca ...

Dear DJI-Tim,
I was hoping I could purchase a tested charging hub direct from DJI?

I contacted the DJI Dealer All e RC in Phoenix and they were willing to test a charging hub regarding the connection problem I had. They called me back to confirm they had a charging hub with they were able to connect through USB to a Windows PC  and they even tried to upgrade the firmware of this charging hub but the PC software indicated it already had the latest firmware. Great Customer support from All e RC !!!!!
I appreciate your help.
Regards
Robert
2015-11-11
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piertex
lvl.4
Flight distance : 370282 ft
Italy
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Hi,i have the same issue.Win 7 and blink red led..but it says device disconnected.
2015-11-12
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