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OSMO Tilt Problem
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15459 73 2015-11-8
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tjlmoe
lvl.1

United States
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Hey DJI folks!

I have recently bought an OSMO and absolutely love the quality of the device and the shots I am getting with it. There is a problem though that I am coming across, however. A little while in filming, the camera begins to show a tilt of about 15 degrees or so either to the right or left. Usually this happens after panning or moving the camera at all (the amount I move it doesn't matter). This makes it very difficult for me when trying to get a nice level shot without cropping down and rotating it correctly in post. I've ended up switching to a separate camera for some shots because of this problem.

I've tried both auto-calibration and horizon calibration in the DJI Go app over and over, both remaining unsuccessful in fixing this problem. If I hold the camera perfectly still when it's tilted it eventually goes back to normal after about 10-30 seconds, but that ain't gonna fly, ya know?

If you could help me with this problem, I would love to continue using this revolution of a camera without this minor irritating issue. Thanks a ton and thank you for your amazing products! If you would like an example of this issue, he is a Youtube video that someone made to review the Osmo:
2015-11-8
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Maine Video Tou
lvl.2

United States
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This is something I commented on in this forum a week ago when I first started using the Osmo. It appears that the gimbal loses horizontal level after panning in either direction after a short period of time. This looks like the same issue some DJI drone pilots have complained about months ago. I've also tried calibration on a level surface and making sure to power on the unit on a level surface, neither of which have helped.  
2015-11-8
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DJI-Tim
DJI team

Hong Kong
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tjlmoe, what FW are you using on your OSMO now, updating firmware could solve this issue
2015-11-8
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tjlmoe
lvl.1

United States
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DJI-Tim Posted at 2015-11-9 01:36
tjlmoe, what FW are you using on your OSMO now, updating firmware could solve this issue

I just updated to the new firmware a couple days ago. No change yet.
2015-11-10
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Godzira
lvl.2
United States
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tjlmoe@gmail.co Posted at 2015-11-10 08:03
I just updated to the new firmware a couple days ago. No change yet.

I have the exact problem. I wonder if this issue is isolated on some  or it happens to all?
2015-11-10
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dji-bengz
lvl.2
Flight distance : 8225 ft
Hong Kong
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HI tjlmoe,

The 50 fw is supposed to resolve the roll titling issue but we find it has limit for some cases.  We are improving it and hopefully to get the issue solved completely in next update.
2015-11-11
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MrNick
lvl.2

United States
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I'm experiencing the same phenomenon.  I end up putting the Osmo in selfie mode then back to my subject to correct the tilt and then using the joystick to capture my pan.  Not ideal for sure.  
2015-11-12
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MrNick
lvl.2

United States
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I'm experiencing the same phenomenon.  I end up putting the Osmo in selfie mode then back to my subject to correct the tilt and then using the joystick to capture my pan.  Not ideal for sure.  
2015-11-12
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tjlmoe
lvl.1

United States
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dji-bengz Posted at 2015-11-11 23:11
HI tjlmoe,

The 50 fw is supposed to resolve the roll titling issue but we find it has limit for so ...

Awesome. And thank you very much for taking the time to look into this problem.
2015-11-13
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dji-bengz
lvl.2
Flight distance : 8225 ft
Hong Kong
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tjlmoe@gmail.co Posted at 2015-11-14 05:44
Awesome. And thank you very much for taking the time to look into this problem.

You are welcome.
2015-11-15
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luisperez
lvl.1

United States
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DJI-Tim Posted at 2015-11-9 02:36
tjlmoe, what FW are you using on your OSMO now, updating firmware could solve this issue

I've updated and I still have a Horizon issue can't use it like that, very disappointing, hope you guys can fix this soon I can't use it with that kind of flaw.
2015-11-19
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teerasej
New

Thailand
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Found same problem here in Thaland. I found the Tilt problem will happen when you applied enough shake to the OSMO, which is normally when you start to walk and run while you're holding OSMO in your hand Latest version of firmware doesn't solve the tilt problem.  

Looking forward to get new firmware soon. I decided to grab OSMO, not GoPro Hero because auto-Tilt and smooth image stabilisation. Without them, OSMO is so useless.

Anyway, I'm curious about 'profile' in OSMO that's now set to C2. What is it and is this fixing from latest firmware?
2015-12-7
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teerasej
New

Thailand
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[sorry for accidentially double post]
2015-12-7
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nigelbrinkmann
First Officer
Flight distance : 466335 ft
Australia
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I have the same problem,the FW update, calibration etc doesn't  fix it,I get horizon tilting and humble drifting, be good when this issue gets fixed, hopefully nest FW update
2015-12-8
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DJI-Amy
DJI team

Hong Kong
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teerasej Posted at 2015-12-8 14:14
Found same problem here in Thaland. I found the Tilt problem will happen when you applied enough sha ...

C1 and C2 are the custom gimbal setting, turn on the Advanced, you can set all the gimbal settings individually.
2015-12-9
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DJI-Amy
DJI team

Hong Kong
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teerasej Posted at 2015-12-8 14:15
[sorry for accidentially double post]

It's ok, sometimes the forum seems like to double post the reply accidentally.
2015-12-9
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DJI-Amy
DJI team

Hong Kong
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nigelbrinkmann Posted at 2015-12-9 08:32
I have the same problem,the FW update, calibration etc doesn't  fix it,I get horizon tilting and hum ...

Try to calibrate the gimbal once you turned on the Osmo, it will help relieve the drift problem.
2015-12-9
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nigelbrinkmann
First Officer
Flight distance : 466335 ft
Australia
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DJI-Amy Posted at 2015-12-10 15:01
Try to calibrate the gimbal once you turned on the Osmo, it will help relieve the drift problem.

I do calibrate the gimbal every time before using the osmo,dosn't make much of a difference, but what i did find is, if you twist your wrist back and forth just after starting the osmo then operate the gimbal with your thumb stick pan left and right then bring it back to the center manually, it seems to be ok, I only do this when I want to do a time-lapse, stops the gimbal moving and jumping around while its taking the time-lapse pic's,
I also get horizon tilt , I can't seem to fix this (except to manually correct it) ,Mostly happens when its mounted in the car, after turning a corner, and it dose level out eventually,  hopefully the next FW update will help these issues?
2015-12-9
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Maine Video Tou
lvl.2

United States
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There doesn't appear to be a solution to this issue we're all experiencing.  I've owned the Osmo for a couple of months now and since then there have been two firmware updates released. Neither of them have addressed the horizon tilt drift.  The real question is, does the camera on the Osmo have an accelerometer built in so it can detect what true level is?  Without it, we may never see a satisfactory solution.
2015-12-10
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DJI-Amy
DJI team

Hong Kong
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Maine Video Tou Posted at 2015-12-11 06:51
There doesn't appear to be a solution to this issue we're all experiencing.  I've owned the Osmo for ...

Yes, gimbal calibration is just a temporary solution, and we all know that it can't solve the real problem. We need to improve the program algorithm. I am really sorry for the problem caused in your shooting, we will try our best to fix this horizontal tilt problem. Your understanding will be greatly appreciated.
2015-12-10
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DJI-Amy
DJI team

Hong Kong
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nigelbrinkmann Posted at 2015-12-10 15:53
I do calibrate the gimbal every time before using the osmo,dosn't make much of a difference, but w ...

Yes, we will try our best to solve this problem since it's a serious one which have influenced the normal shooting.
2015-12-10
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Hendrikvw
lvl.1
New Zealand
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Any eta on the fix? Osmo is nearly unusable with this issue...
2016-1-17
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tjlmoe
lvl.1

United States
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Hendrikvw Posted at 2016-1-17 17:26
Any eta on the fix? Osmo is nearly unusable with this issue...

I'm with you. Any eta on the solution? I've just decided to leave my OSMO at home until this issue is fixed. Kinda stinks leaving $700 at home.
2016-1-20
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GorillyJoe
New

United States
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I'm going to have to bump this. New Osmo owner here; had to revert back to using my DSLR for handheld indoor shots because I kept coming across this issue.

DJI; would love to be able to get this issue tackled soon. It isn't terrible for some shots, but others where there are noticeable horizontal planes and lines, it becomes troublesome.

Any update would be appreciated. ETA's in the tech world are fickle things, we'd just like to know that the issue is being worked on and DJI's equipment will be up to the standards we expect.
2016-1-27
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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GorillyJoe Posted at 2016-1-28 06:24
I'm going to have to bump this. New Osmo owner here; had to revert back to using my DSLR for handhel ...

being on the latest firmware has not helped?And those experiencing this, you havent accidently powered up and left the gimbal on a bunch of times have you?
2016-1-27
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GorillyJoe
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DJI-Ken Posted at 2016-1-27 14:37
being on the latest firmware has not helped?

Negative. I just updated to the latest firmware patch last night before my shoot this morning after reading this thread. The issue was not corrected.
2016-1-27
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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GorillyJoe Posted at 2016-1-28 06:39
Negative. I just updated to the latest firmware patch last night before my shoot this morning afte ...

I'd suggest calling support at 818-235-0789 and possibly sending it in for repair.
2016-1-27
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meteorosz
lvl.2

Australia
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I have this same tilt drift problem as many, many others.

Given the number of people complaining about this issue, it doesn't seem like it's anything that could be solved by sending the Osmo in for repair.
2016-2-21
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Maine Video Tou
lvl.2

United States
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I'm also on the latest firmware and still have some horizon drift when panning with the Osmo.  I do want to say that it is better with the .80 firmware as compared to the .60, but still not perfect.  What DJI needs to do is implement some kind of horizon lock feature that will not change regardless of Operator movement.  I will wager a guess that the horizon drift is partially due to the algorithms that DJI uses to sense movement especially during panning, and the low centripetal force that is applied to the camera when panning is throwing the horizon off.  You should be able to rest the handle vertically on a level table and rotate the it from side to side while in follow mode and not have the camera lose level horizon.
2016-2-21
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keuchhusten
lvl.1

Germany
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@ Dji: Any hints for that problem? Still waiting to get it solved! .80 Firmware and everytime calibration still isn't working!
2016-3-3
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rodAndTheCat
First Officer

New Zealand
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keuchhusten Posted at 2016-3-4 07:25
@ Dji: Any hints for that problem? Still waiting to get it solved! .80 Firmware and everytime calibr ...

I also have this drift left/right problem. All updates and calibrations in place.

DJI , in the next firmware update could you fix this along with the audio "click" and "loss of sync"problems?

Do this, and we have a fine piece of equipment to add to our camera stock.
Rod and the cat.
2016-3-3
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nico_mav
Second Officer
Greece
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rodAndTheCat Posted at 2016-3-4 02:49
I also have this drift left/right problem. All updates and calibrations in place.

DJI , in the ne ...

Same here, no audio clicks, but drifting left/right and audio out of sync.
Dji must give us some free credits as a complement...
2016-3-4
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rodAndTheCat
First Officer

New Zealand
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nico_mav@hotmai Posted at 2016-3-5 08:29
Same here, no audio clicks, but drifting left/right and audio out of sync.
Dji must give us some f ...

I would rather not give them the easy option of free credits, but much rather they addressed the problems, or at least told us what they are doing to address the problems!

Rod and the cat.
2016-3-4
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sunny051488
lvl.3
Flight distance : 183891 ft
United States
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rodAndTheCat Posted at 2016-3-5 05:40
I would rather not give them the easy option of free credits, but much rather they addressed the p ...

have the same drifting left and right issue despite countless gimbal calibrations. I will be returning this to best buy this week until this issue gets solved perfectly. The fundamental part of being a stabilized solution is failing for most people using the Osmo. I'm unable to just walk in a straight line without it drifting left or right on its own, it does not want to stay pointed straight at all.
2016-3-7
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rodAndTheCat
First Officer

New Zealand
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sunny051488 Posted at 2016-3-8 20:32
have the same drifting left and right issue despite countless gimbal calibrations. I will be retur ...

Yes, there are many threads here now and DJI still do not give the courtesy of an acknowledgement.

What a pathetic company!! almost great product but probably the worst customer support in the world!!

Guys, just keep posting your problems to this forum, eventually (maybe) someone important at DJI might read them and realize that their PR is being seriously tainted, and that once loyal customers will turn elsewhere eventually.
Rod and the cat.
2016-3-8
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sunny051488
lvl.3
Flight distance : 183891 ft
United States
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rodAndTheCat Posted at 2016-3-8 13:49
Yes, there are many threads here now and DJI still do not give the courtesy of an acknowledgement. ...

i've been reading the Ronin forums as well and theres countless people being plagued with pan drift issues over there too caused by a firmware upgrade.
2016-3-8
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tjlmoe
lvl.1

United States
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Did this recent firmware update fix this issue?
2016-4-8
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nigelbrinkmann
First Officer
Flight distance : 466335 ft
Australia
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tjlmoe@gmail.co Posted at 2016-4-9 00:01
Did this recent firmware update fix this issue?

I won't say yes, but it's a lot better
2016-4-9
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DJI-Adela
DJI team

Hong Kong
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tjlmoe@gmail.co Posted at 2016-4-9 00:01
Did this recent firmware update fix this issue?

In the latest  firmware v1.6.2.10 & v1.5.2.0, we've got lots of improvement including the horizontal issue, please refer to the Release Note in our official webstie: https://dl.djicdn.com/downloads/ ... Notes_en_160324.pdf
2016-4-10
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Burlbark
lvl.2
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I am still having this issue and am on the latest firmware. I was looking into buying the x5r to use with the osmo but after mounting my x5 and seeing yaw cause horizontal drift I cant justify spending the money. I bought my Osmo second hand and the past owner thought this was acceptable. I am ready to buy another OSMO but  after seeing the complaints here I will hold off. Obviously DJI will not warranty the product that I bought used from Ebay. But they should fix the problem......
2016-5-15
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