DJI-Adela
DJI team
Hong Kong
Offline
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Hi,
I've tracked out your Ticket#275037.
Sorry for any delay!
According to your provided proof of purchase and the description about the problem, the problem is probably out of the Charger. As you can find in our official website (http://www.dji.com/service), the osmo charger is in our 12 months warranty, so you're still entitled to claim a warranty after-sales service, but we'll need to test your charger first and once it's proven to be the truth we've been told, we'll help to deal with it according to our policy strictly, repair or exchange, etc.
I'll help to follow up the next processes. Please check your email in time.
Thanks for your cooperation! |
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