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How do I see my order status
1076 5 2015-11-18
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leostrat_54
lvl.4

United States
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I logged into my account to check on the status of the Osmo order from back in October and the orders aren't there.  Nor are there any other orders I have already received since last Spring.  Where are they and how do I find them?
2015-11-18
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DJI Store
DJI team

Hong Kong
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Hi,leostrat_54,did you buy from DJI official online store? May I know your order number? Or you can contact onlinesales@dji.com to check it. Thanks.
2015-11-18
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leostrat_54
lvl.4

United States
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DJI Store Posted at 2015-11-19 10:56
Hi,leostrat_54,did you buy from DJI official online store? May I know your order number? Or you can  ...

I got notification today that they are sending the Osmo and most of the parts (not all) with it.  Thank you for helping to expedite this order.  I still have the handle kit on order, but I imagine they are waiting to ship when it will work with the X3 camera.
2015-11-19
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DJI Store
DJI team

Hong Kong
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leostrat_54@yah Posted at 2015-11-20 05:13
I got notification today that they are sending the Osmo and most of the parts (not all) with it.   ...

We will ship out the other items as soon as possible.
2015-11-19
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skharbash
New

United Arab Emirates
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Dear DJI

i would really like to know where my item is because i received an email saying that all my items have been shipped and only received a car mount and an extension stick that all and i have orderd all the items and accessories 001137762212 this is my order number i really need to know where my items are as i have made the order and fully paid since 05/11/2015 and till today i have just received the above only and plus there is no tracking number.
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2016-1-5
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DJI Store
DJI team

Hong Kong
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skharbash@gmail Posted at 2016-1-5 16:34
Dear DJI

i would really like to know where my item is because i received an email saying that all m ...

Hi, skharbash , your order has been sent out separately. One is by FedEx 628579504782 and one is by FedEx 628579541548. Have you received both of them? Thanks.
2016-1-6
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