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Phantom 3 wont connect to Go app or show camera view
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186894 339 2015-11-22
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fans30ba3393
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United States
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triist@ifonlypr Posted at 2016-4-22 18:19
FIXED mine as well! I had this same issue, drone and controller were communicating but my phone would continue to say "How to connect" instead of "Camera"

This is probably just a specific fix because I'm using a Galaxy S6, but some of this info might be helpful even if you don't have this specific phone. The problem was that my phone was recognizing the controller only as a charger, and wasn't transferring/reading any of the data I wanted from the controller/drone. So to fix that I had to connect the USB to my phone, turn my wifi off (not sure if 100% necessary), go into my settings -> Mobile Hotspot and Tethering -> Turn on USB tethering. From there you need to pull down the notification settings from the top (Just drag the top quick bar down, not sure what that's called exactly) and then choose the "connected USB accessory" icon and choose either the option that says "software installation" or the "MIDI" one and boom, done. You may have to restart the app, but the blue "camera" button should appear now! For some reason I had to do the whole turn of WiFi, turn on USB tethering thing before I could change the USB accessory from being recognized as a charger to being recognized as anything else, not sure why!

Interesting resolutions being suggested. I'm using the Apple Xr but maybe it's a phone issue for me as well. I'll have to locate the proper cable to connect my phone to the controller and experiment in the Settings to see if things come to life.
2019-6-2
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VirtualMo
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Geebax Posted at 2016-2-8 02:07
Congratulations on getting it solved. Others have said to do exactly what you did, but no-one listens.

Lots of people are listening, the only entity that ISN'T listening is DJI support.  How in the world can an otherwise perfectly functioning USB connector on the remote stop working on HUNDREDS of RCs for HUNDREDS of people who all did the same thing: update the GO APP?

It's so infuriating to have someone like you blame the victim. Sure, there are some who dont' listen, but as far as I can tell there are some really savvy people trying to revive their drones and continue to be unsuccessful because DJI won't actually fix the APP problem.

I've "LISTENED" to hundreds of posts, tried dozens of recommendations like updating FW, updating APP, changing USB cables over and over  but I've ended up like dozens of others with no solution. One of the moderators actually suggested trying "SEVERAL KNOWN-GOOD CABLES - really?!?! Just magically one of the "good" cables will make this nightmare go away? That's not support that's wishful thinking.
2019-7-4
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fans08b94ff9
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Australia
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My phantom 3 app does not let me see the camera on the drone
2019-7-31
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Juan L
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Norway
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110WestCape Posted at 2018-8-18 17:46
Unfortunately no luck. I get the above screen with;
Product: Unknown
Current Version: Unknown

Hi 110WestCape,
Did you manage to fix this issue?
If you did, how did you do it?
2019-10-20
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Nic72
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United Kingdom
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You cannot store the Phantom 3 away for a long time without using it, I did this and the video feed circuit became corrupted, I had to send to Holland for repair from the U.K, it cost £200.
Reboot your Phantom and connect with the App at least once every month even if you're not going to take it out and fly it.
2019-11-3
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EKMurakami
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Flight distance : 165079 ft

United States
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Try changing the lightning cable that connects between the phone and remote control.  It worked for me.  Iphone 8+ and Phantom 3 Professional.
2-18 01:01
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djiuser_sYNTUKgSmxSz
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Spain
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Nic6 Posted at 2019-3-9 06:38
Quote from main drone fixer in the United Kingdom....



Wow was this the case brilliant customer service feom these guys i spent just under 2 thousand with access when i bought the phantom 3 and i got my friend to buy the advanced and another ended up with maverick and i am so sorry to all of them right now
4-13 09:07
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kemettergmail.com
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Sweden
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fans05247a36 Posted at 2019-3-2 16:42
How do we fix the USB port??

Hello,

I have the same problem with my P3P that the Go app does not recognise the controller at all after an update some years ago. I'm new here and Just trying my luck, noticing that very many Phantom 3 users have the same problem. I have tried 1. many different cables, 2. several iPhones and iPads and also a Samsung Galaxy S8 AND 3. I have TWO equal remote controllers both controlling the AC fine (when linked) but not connecting to the Go app.

I have tried:
1. Relinking both controllers (both work, can be relinked and can control the drone. Neither connects to the Go app. The spare remote is almost new and has not been used for flying ever.
2. Resetting the controller keeping C1+C2+video buttons pressed and restarting the controller (apparently does nothing though). There are also a few different instructions on this sequence out there, but I think this is the official one...
3. Tried to flash the controller with a USB stick (won't start upgrade)
4. Accessed the secret downgrade menu of Go app (long press menu in upper right corner) but it can't connect or see the firmware version of the controller and also does nothing else useful.
5. Opened my controller to see if there would be some visible fault with the USB port. There is not, it looks very solid.
6. Detached the battery inside the controller to make sure it gets reset.

As many others too, also I have a really hard time believing this is a USB port problem, rather think it's a controller firmware problem OR Go app problem that should be fixed by DJI but apparently is not fixable without service and they are silent in order to avoid a large amount of warrant repairs. My drone worked fine in the beginning and did several firmware upgrades, but then it suddenly stopped working.

Please DJI or someone smart, come with a solution, would make me and many others happy. Seems to be hundreds if not thousands of cases like this out there.

Thanks,
Markus
5-8 01:17
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kameelyin
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Canada
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kemettergmail.com Posted at 5-8 01:17
Hello,

I have the same problem with my P3P that the Go app does not recognise the controller at all after an update some years ago. I'm new here and Just trying my luck, noticing that very many Phantom 3 users have the same problem. I have tried 1. many different cables, 2. several iPhones and iPads and also a Samsung Galaxy S8 AND 3. I have TWO equal remote controllers both controlling the AC fine (when linked) but not connecting to the Go app.

Unbelievable!! after two hours solid of trying everything ive seen or read or watched, i finally fixed it!

And believe it or not, it was a DJI youtube support video that fixed it for me here:
https://www.youtube.com/watch?v=zVOJnUidcUk

Everybody who said to press C1 +C2 + "photo/take pic" button is all wrong!
You have to press the VIDEO REC button + C1+C2!, then when the video in my link says to 'toggle' the photo settings DIAL, YOU PRESS IT STRAIGHT IN and HOLD for 2 secs. This is KEY! Then you get the blue light on controller which allows you to fianlly re-link to the quad. Then press the link button on the quad, and voila , everything re-linked and my problem was solved!!!

My tablet recognized I was finally connected to the controller via usb and the app through a message on screen about it!. So this is a USB recognition issue. As once the controller was finally able to re-link, then the app recognized the controller, the usb was seen, and the CAMERA WORKED!! controller immediately started to recognize the usb cable was actually attached. Go figure!!!
DJI....
How does the controller lose a USB port in firmware/software requiring a full on re-link process to get it to recognize usb cables again!! really really dumb! especially after its been working fine for over a year for me and then all of a sudden without warning ...THIS!!
6-24 22:18
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misconduct
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Canada
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Has there ever been a real fix for this problem or have we all dropped our Phantoms in the dumpster. I, like many other have a phantom 3 pro. Mine was put away for about 3 months. Taken out of the case,charged up and has never worked since. Will not connect to my tablet or Iphone with the app. done everything possible in the way of reinstalling firmware, cables, tried different tablets or iphones. Contacted my local DJI service centre, They told me they dont repair Phantom 3 drones anymore. I have even replace the USB board on my Gl300b controller. any further ideas to get this thing working ? or is the dumpster my best option.
6-26 06:34
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fans74578465
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France
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110WestCape Posted at 2018-8-18 14:16
Same issue here. P3P RC does  not connect to the DJI Go app. Cannot enter camera view. I have tried linking many times (stop suggesting it please). I have reset the RC (stop suggesting it now please). Tried 5 different apple cables. Imported a HDMI compatible module as i thought the USB port was faulty .... Money  & time spent in vain.
Deleted the app and re-installed it many times.... No go past the camera view. P3P ac has the latest firmware successfully loaded. RC who knows? I cannot access it.
Do not tell me to contact my dealer said r send it to DJI, i am an expat living & working in Nigeria ... shoul need new further explanation.

I have exactly the same!!! have done everything wrote in this forum! I still have a green flashing light the RC and no access to DJI GO app... Pfff..
7-7 07:07
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fans74578465
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110WestCape Posted at 2018-8-18 17:46
Unfortunately no luck. I get the above screen with;
Product: Unknown
Current Version: Unknown

Idem for me!!!! Exactly the same.
sent today to customer service which doesn't want to take charge of it. really upsetting not to have my drone working like it was before the Update
7-7 07:11
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fans74578465
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Please if somebody has the answer!!! please help me.
7-7 07:55
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misconduct
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Canada
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misconduct Posted at 6-26 06:34
Has there ever been a real fix for this problem or have we all dropped our Phantoms in the dumpster. I, like many other have a phantom 3 pro. Mine was put away for about 3 months. Taken out of the case,charged up and has never worked since. Will not connect to my tablet or Iphone with the app. done everything possible in the way of reinstalling firmware, cables, tried different tablets or iphones. Contacted my local DJI service centre, They told me they dont repair Phantom 3 drones anymore. I have even replace the USB board on my Gl300b controller. any further ideas to get this thing working ? or is the dumpster my best option.

I guess thats a no...DJI....Do you think for a second that any of these people with the same problem will ever buy your products again? Do you not think we tell our friends/family/social media contacts about this frustrating problem. No company can rely on first time customers forever, to be a continued success you must have repeat customers. I for one will only support a company that supports me after my purchase. Good luck!
7-11 17:09
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djiuser_wPpjZWiOuqFL
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United States
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DJI-Patrick Posted at 2016-1-12 23:57
Have you connected your mobile device to RC with USB cable ? If the device and RC are connected and you can't enter camera view still , please try to change your USB cable .

Mr. Patrick, i too am experiencing this same problem so many are having. So i can put the myth to sleep- Sir, many here have changed usb cables-to no avail. So please, try a different answer. Im sure Dji will not appreciate LEGAL action against them.
7-18 09:32
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djiuser_wPpjZWiOuqFL
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United States
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I am experiencing the same trouble everyone is. How do i get a new usb board?
7-18 10:06
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JoeChip96
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Germany
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Hello, since I am experiencing the very same trouble with not getting my RC connected to the DJI app, I was wondering whether the Litchi app solves this problem as a replacement for the DJI app?
The problem is quite obviously caused by the DJI app not being able to access the USB any more for data transfer, causing the RC to merely work as a charger for the smartphone/tablet. Does anybody use the Litchi app and can confirm that it can connect to the RC while the DJI app can't?
7-28 08:14
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misconduct
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Canada
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I can confirm that the Litchi app makes no difference. The problem seems to be the controller communicating with the smartphone/tablet via USB. I have replaced my USB board and still have the same problem. DJI service centers  here in Canada will not repair the Phantom3 as it discontinued. Pretty sad situation really.   
8-9 12:38
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djiuser_5kgnEVcTtTwR
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United Kingdom
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I came up with a new fix. I used the DJI GO 4 app to relink the controller and the drone, then pressed the button on the side of the drone when it was in pairing mode. It then informed me that I was in the wrong app and took me over to DJI GO but it could then see the camera. All working now.
8-23 17:50
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Archieparchy
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United Kingdom
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Can’t connect, camera view  no connection, thousands are having this problem, emails no reply.
9-11 10:29
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