Nicely returning home, then taking over control. Some wind and it starts going away in a straight line till it crashed in the sea at the end of battery life.
Not responding to controls anymore.

3 month old phantom 3 professional.

Any ideas on how this is possible!

Can you sychronize your flight record and provide your DJI account? So that I can analyse the flight record for you. Thanks.

DJI-Amy Posted at 2015-11-26 03:09
Can you sychronize your flight record and provide your DJI account? So that I can analyse the flight ...

I would love to but when I try to sync my flight records I get an error?

Wim.berends68 Posted at 2015-11-26 05:57
I would love to but when I try to sync my flight records I get an error?

There is a small cloud in the corner so I guess they already synced? My account is Wim.berends68

Wim.berends68 Posted at 2015-11-26 06:03
There is a small cloud in the corner so I guess they already synced? My account is Wim.berends68

Does this help?

Getting strange response when it was close to landing. Was almost there and took of. From the moment it starts the straight line I lost control complete. In the flight data it jumps there from the start of the line to the end and jumps over the time in between

DJI-Amy Posted at 2015-11-26 02:09
Can you sychronize your flight record and provide your DJI account? So that I can analyse the flight ...

Flight details synced now. Do you need anything else? My login is Wim.berends68

Wim.berends68 Posted at 2015-11-26 19:41
Flight details synced now. Do you need anything else? My login is Wim.berends68

Sorry, I need your DJI GO log in account please, that should be an email account. Thanks.

Wim.berends68@gmail.com

DJI-Amy Posted at 2015-11-27 10:26
Sorry, I need your DJI GO log in account please, that should be an email account. Thanks.

Where you able to check it?

DJI-Amy Posted at 2015-11-27 04:26
Sorry, I need your DJI GO log in account please, that should be an email account. Thanks.

Where you able to analyze the flight data? Haven't heard back.

Wim.berends68 Posted at 2015-12-2 15:49
Where you able to analyze the flight data? Haven't heard back.

From the flight record, it's hard to find the reason, the most possible reason can be compass interference , you need to contact our technical support and they will help you arrange a ticket. You can attach this forum post link in the email and thus their processing speed can be improved.  By the way, your account is wim.berends68@gmail.com.  

DJI-Amy Posted at 2015-12-2 04:01
From the flight record, it's hard to find the reason, the most possible reason can be compass inter ...

Dear Amy,

A ticket (#228539) was opened and is open now over 3 weeks without any response. What will happen Next?

Wim.berends68 Posted at 2015-12-21 09:48
Dear Amy,

A ticket (#228539) was opened and is open now over 3 weeks without any response. What  ...

Hi, I've contacted the corresponding officers to cope with your ticket.  They will contact you as soon as possible.

DJI-Amy Posted at 2015-12-21 02:36
Hi, I've contacted the corresponding officers to cope with your ticket.  They will contact you as s ...

Thank you Amy.

The result however is very disappointing. I have been offered a 20% discount.
The device clearly malfunctions and takes of in its own. Costing me 80% of a one month old Drone.

I have gotten perfect service from you on this forum but the after sales service is so disappointing that it makes me question whether I should get another dji.

Wim.berends68 Posted at 2015-12-31 03:38
Thank you Amy.

The result however is very disappointing. I have been offered a 20% discount.

I basically had the same comical offer when my battery dropped rapidly and my I1 landed in the ocean. Dji offered me a refurbished I1 at a cost of $1948.  Good luck.

I have been in touch with dji support for 2 months now. I made a normal flight with my phantom 3 professional until it took of in one straight line over the ocean. Over 2 minutes in a straight line away from me, no controls visible in the flight data. It dropped in the ocean at empty battery.

Dji analyzed the flight data and concludes that the Drone was functioning perfectly fine.  Why would I fly my Drone away from me over water when it was already in auto return? Why didn't  the flight data record controls over 2 minutes?

Conclusion is that the drone was perfectly fine. They are willing to refund 25%.......

One month old, with SD card usd 1300. Loosing 75% of that. Dji was in my opinion in the same league as apple. Perfect products, when something fails it is replaced.
The truth is bitter, policy is denial that it is the product that malfunctions to avoid costs. Dji can keep its 25%, I am not risking loosing usd 1000 because of a malfunctioning product.

PM me when something similar happened to you, we might be able to join (legal) forces.

Newest argument of DJI is "last control registered was in that direction so the drone functioned as expected".........
That there was no registration of controls over 2 minutes (gap in the flight data) is not taken into consideration.
There is a clear policy of not refunding obvious malfunctioning devices.