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Can't Update Firmware
849 26 2015-11-25
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jackamick
lvl.2
Flight distance : 101988 ft
United States
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Hi,

I just got my Phantom 3 Advanced, and can't get the firmware to update.

When I insert the SD card and turn it on:
-Front lights solid red, rear flash yellow for a bit before turning red
-Normal start up noise
-Gimbal centers
-Gimbal occasionally beeps three times (beeeeep beep beep) and occasionally flashes green

I have reformatted, tried other firmwares, and done plenty of things... Going from 1.1.9+ to 1.5.

2015-11-25
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BASS 666
lvl.4

United Kingdom
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it is recommended you update to 1.03.002 first before going to the latest firmware if your on 1.1.9 .... that's what iv read ....
2015-11-25
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jackamick
lvl.2
Flight distance : 101988 ft
United States
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BASS 666 Posted at 2015-11-25 16:29
it is recommended you update to 1.03.002 first before going to the latest firmware if your on 1.1.9  ...

I've tried that too. Can't get it to start any update.
2015-11-25
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BASS 666
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jackamick Posted at 2015-11-25 21:31
I've tried that too. Can't get it to start any update.

how long did you leave it ?
2015-11-25
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jackamick
lvl.2
Flight distance : 101988 ft
United States
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BASS 666 Posted at 2015-11-25 16:33
how long did you leave it ?

I recently called DJI. They told me to leave it on for 5 minutes, then power cycle and try again. I've done that 5 times and haven't gotten the yellow/green gimbal flashing or 4 quick beeps.
2015-11-25
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BASS 666
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jackamick Posted at 2015-11-25 22:04
I recently called DJI. They told me to leave it on for 5 minutes, then power cycle and try again.  ...

do you mean your letting it update for 5 mins ? or do you mean your waiting 5 mins then trying again ?
2015-11-25
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aburkefl
First Officer
Flight distance : 78612 ft
United States
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jackamick Posted at 2015-11-25 17:04
I recently called DJI. They told me to leave it on for 5 minutes, then power cycle and try again.  ...

What is on your SD card? Make sure any old .txt file has been removed and the .bin file has been copied into the root directory of your SD card.

Also, make sure the RC is NOT connected and NOT turned on. Your external device - either Android or Apple, should also be non-connected and not on.

Art - N4PJ
Leesburg, FL
2015-11-25
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jackamick
lvl.2
Flight distance : 101988 ft
United States
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aburkefl@gmail. Posted at 2015-11-25 17:09
What is on your SD card? Make sure any old .txt file has been removed and the .bin file has been c ...

The SD card only has the .bin file.
2015-11-25
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BASS 666
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jackamick Posted at 2015-11-25 22:20
The SD card only has the .bin file.

did you see my last question to you ?
2015-11-25
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jackamick
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BASS 666 Posted at 2015-11-25 17:29
did you see my last question to you ?

Ah, sorry. I wait 5 minutes but since it doesn't even start the update (gimbal light flashing, quick beeping) I turn it off and try again.
2015-11-25
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jackamick
lvl.2
Flight distance : 101988 ft
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Was told to return it. Sad times.

Ordering a new one.
2015-11-25
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Hold on to your horses. Please Keep a tight reign.
There is/was a problem with the DJI download website, not your drone. I was told this about an hour ago.
It, the new firmware wasn't uploaded correctly to the website. So not sure how some are still able to update their drone's.
Anyway, It has been advised to try again after 6:00pm MST. IT should have been fixed by then, is the info I was given.
So before sending your drone away for two months, try again in two hours or less. ;-)

RedHotPoker
2015-11-25
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jackamick
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Flight distance : 101988 ft
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RedHotPoker Posted at 2015-11-25 18:40
Hold on to your horses. Please Keep a tight reign.
There is/was a problem with the DJI download webs ...

But would this also be breaking the old ones (1.3 is what I was trying to install).
2015-11-25
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RedHotPoker
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Flight distance : 165105 ft
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Not sure, I was just informed about today's latest new firmware files FIASCO.
So, You might want to send an email message or a phone call to @DJI HQ on that one.

RedHotPoker
2015-11-25
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jackamick
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Flight distance : 101988 ft
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RedHotPoker Posted at 2015-11-25 19:40
Not sure, I was just informed about today's latest new firmware files FIASCO.
So, You might want to  ...

Have you gotten it to work yet? Let me know when you do.
2015-11-25
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RedHotPoker
Captain
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I was going to give it until 6:30pm, it's almost 6:15 nearly now. ;-)

What, you thought I would be on it at 6:00pm sharp? Hehe

I should have done all this last night. But who knows what that file, they pulled down, represented?

Yeah, another 1/4hr and I'll give it another "Go"!! ;-)

RedHotPoker
2015-11-25
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jackamick
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RedHotPoker Posted at 2015-11-25 20:15
I was going to give it until 6:30pm, it's almost 6:15 nearly now. ;-)

What, you thought I would be  ...

I'll just say that I'm super skeptical. It's not like the .bin on the website was 0mb.

It's pretty disappointing to be all ready to fly a new drone, with great weather too, and be greeted with firmware updates that don't install.
2015-11-25
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scottdrmyers
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Canada
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jackamick Posted at 2015-11-25 20:44
I'll just say that I'm super skeptical. It's not like the .bin on the website was 0mb.

It's pret ...

I was able to update my P3 Advanced tonight. Brand new out of the box, running the 1.3FW. Did the update to the 1.4 via the Android App (1.5 was/is not yet pushed through the app). Once that was done the app was still complaining that the firmware was not up to date (the aircraft and the camera) so I put the P3S_FW_V01.05.0030.bin file on the SDCARD (16GB one that came with). Popped the card in the aircraft, powered it on. Updated fine.

I know this may not help, but I would try another SDCARD, or, if you can pop the card in your PC do the following to totally clean/format it.


1. Put card in PC. (Assuming Windows XP, 7, 8, Windows 10).
2. Open Command Prompt *as Admin*.
3. Type diskpart
4. Hit Enter.
5. Type list disk
6. Hit Enter.
7. type select disk #

Where the # is your SDCARD.

8. Press Enter.
9. Type clean
10. Press Enter.
https://drive.google.com/file/d/ ... 2s/view?usp=sharing


Open Administrative Tools from Control Panel in Windows. Navigate to Disk Management -> Storage. Right click on your SDCARD blank partition and create a new partition. Format as Fat32 if possible. If not, use EXFAT.

https://drive.google.com/file/d/ ... E0/view?usp=sharing

https://drive.google.com/file/d/ ... G8/view?usp=sharing



Once Done, put the .bin back on the SDCARD. Try the update again.


I used Fat32 with my 16GB card.
2015-11-25
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Good grief, that's quite a recipe of instructions. I hope that I won't have to resort to that.
But, If all else fails, I just may try that. Someone else had suggested trying this earlier:
I wonder if there would be any harm, to place and load the Advanced bin file on my Professional model.
See if the files were mixed up on the website? Would it not do anything, if it wasn't correct. Because the correct files aren't loading at all either.

RedHotPoker
2015-11-25
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DJI-Patrick
Captain

Hong Kong
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Hi ,jack
If you are using the GL300A RC, please updated the RC firmware to 1.3.20 with the micro SD card . Then , update the firmware of the aircraft .
2015-11-25
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jackamick
lvl.2
Flight distance : 101988 ft
United States
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DJI-Patrick Posted at 2015-11-25 22:58
Hi ,jack
If you are using the GL300A RC, please updated the RC firmware to 1.3.20 with the micro SD  ...

The controller already seems to have 1.4 on it.
2015-11-26
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scottdrmyers
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Canada
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RedHotPoker Posted at 2015-11-25 21:56
Good grief, that's quite a recipe of instructions. I hope that I won't have to resort to that.
But,  ...

It literally takes 5 minutes.
2015-11-26
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jackamick
lvl.2
Flight distance : 101988 ft
United States
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scottdrmyers Posted at 2015-11-26 07:55
It literally takes 5 minutes.

Haha, ya. Seems pretty simple.

But anyway, my Phantom is already packed up to return and I ordered another from B&H. Wish I could have flown it over thanksgiving but I guess I'll have to wait.
2015-11-26
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aburkefl
First Officer
Flight distance : 78612 ft
United States
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jackamick Posted at 2015-11-25 17:20
The SD card only has the .bin file.

That's pretty much what I said. Re-read what I wrote - I suggested the only thing that should be on the card is the .bin file - in the root directory.

Any "left-over" .txt file should be removed.
2015-11-26
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DJI-Patrick
Captain

Hong Kong
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jackamick Posted at 2015-11-26 20:02
The controller already seems to have 1.4 on it.

Hi , Jack
Sorry for that . Please take that as refference when you try to upgrade next time :http://forum.dji.com/thread-35873-1-2.html   
2015-11-27
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jackamick
lvl.2
Flight distance : 101988 ft
United States
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DJI-Patrick Posted at 2015-11-27 04:32
Hi , Jack
Sorry for that . Please take that as refference when you try to upgrade next time :http: ...

I am going to be extremely careful when my new one arrives. It's a crummy feeling to have a broken drone out of the box, especially with this perfect weather.

But oh well. Maybe the weather will be good next weekend (although it sounds like it'll be windy and rainy).
2015-11-27
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DJI-Patrick
Captain

Hong Kong
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jackamick Posted at 2015-11-28 00:04
I am going to be extremely careful when my new one arrives. It's a crummy feeling to have a broken ...

I'm feeling so sorry !  However , hope you enjoy your flight then !
2015-11-29
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