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How do I Upload flight record to gain EXP
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4993 50 2015-11-28
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rbwardy
lvl.1

Argentina
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Hi, ive got like 10 hours of flight time but i never uploaded it so i went into the flight records and Synced it with the cloud on the (top right of the screen)
But it still doesnt give me any EXP and im Still at Lvl 0 and when I click on the question mark at the Exp bar it says "EXP is based on flight time and distance you need to uplaod the flight record to gain EXP"

So basiclly I want to upload my flight records to gain EXP and I dont know how to do that lol
any ideas ?

Sorry guys Im just new at this and any help would be much appreciated


Thanks



2015-11-28
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hungdang
Second Officer
Flight distance : 4831962 ft
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Australia
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You have done the right thing. That is all you need to do
2015-11-29
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rbwardy
lvl.1

Argentina
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Thank you weird doesn't even give me achievements or anything
2015-12-1
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jasper7821
DJI team
Flight distance : 1515312 ft
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United States
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If you go under the "Me" tab it gives your ratings and things like that.
If you want to see some really cool data about your flights you can go to www.HealthyDrones.com and upload your flight records and get more data about your flights then ever imagined.
2015-12-2
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jasper7821
DJI team
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United States
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I think I see what your saying now, you're in the "Me" tab Profile and it says Lv0?
When your in the flight record tab it lists all your flights? If so, then I don't know why it has you at level 0.
I have 275 flights and 24hrs and mine says Lv20 and then 37471/45208 (whatever that means)
2015-12-2
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demarah21
New

United States
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I have the same problem. I'm still in Lv0. Did you get your problem fixed?
2015-12-12
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shanemiller124
New

United States
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I have the same problem
2015-12-13
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jdfelosi
lvl.1

United States
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I'm having the same issue
2015-12-14
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bakkerl
lvl.1

Netherlands
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And another user with the same problem.
2015-12-15
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jdfelosi
lvl.1

United States
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Can someone please advise on this issue? I know it may seem trivial but it is an annoyance.
2015-12-15
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jdfelosi
lvl.1

United States
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Any ideas????
2015-12-15
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jdfelosi
lvl.1

United States
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Now damnit DJI has responded to every thread but this one.
2015-12-19
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jdfelosi
lvl.1

United States
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Now damnit DJI has responded to every thread but this one.
2015-12-19
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Have you tried to delete and reinstall the app then sync again?
2015-12-21
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InsaneDiego
Second Officer
Flight distance : 969117 ft
United States
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I'll throw one more on the pile.  30+ flights = Level 0. Android, Nexus 9, Phantom Standard.
2015-12-21
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J.Lu
lvl.1

Germany
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Same for me 3 h Flight Time -> LvL 0. (iPad / Phantom3P). I hope DJI fixes the issue soon
2015-12-21
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cookinghusband
lvl.2
Flight distance : 41463 ft
Hong Kong
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Seems like this LV do not get updated immediately, I remember it took me a few days before I get the level up last time.
2015-12-21
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InsaneDiego
Second Officer
Flight distance : 969117 ft
United States
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cookinghusband Posted at 2015-12-21 19:12
Seems like this LV do not get updated immediately, I remember it took me a few days before I get the ...

I've been flying for 2 1/2 weeks. A bit more than a few days.
2015-12-21
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cookinghusband
lvl.2
Flight distance : 41463 ft
Hong Kong
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InsaneDiego Posted at 2015-12-22 11:37
I've been flying for 2 1/2 weeks. A bit more than a few days.

My record do not seems to have updated since December
2015-12-22
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cookinghusband
lvl.2
Flight distance : 41463 ft
Hong Kong
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DJI-Ken Posted at 2015-12-22 03:43
Have you tried to delete and reinstall the app then sync again?

The situation seems to apply to both android and IOS version and they all sync to the same stuck level, that I achieved since in mid November
2015-12-23
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DJI-Ken
DJI team
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Somehow it must not be updating with the cloud. Try syncing again. Are your flights long distances?
2015-12-23
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BRENT1956
lvl.2
Flight distance : 3686975 ft
United States
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DJI-Ken Posted at 2015-12-23 08:35
Somehow it must not be updating with the cloud. Try syncing again. Are your flights long distances?

Yes very long distance, 1.123.566 feet 164 flights 18 hrs flight time used to say level 3 pilot now back to nothing, why, not that I need a cartoon from DJI to tell me I can fly, but annoying that DJI has another F-UP
2015-12-23
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DJI-Ken
DJI team
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I really don't know how that part of the app works, I have a little more than you and it says level 20.
2015-12-23
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DJI-Amy
DJI team

Hong Kong
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Hi, all, please understand that the update of EXP is depended on the server data, after you've synchronized your flight records, the server will update the EXP level periodically, most likely to be the end of each month. So it's normal that the EXP haven't change immediately after your synchronization. What's more, please make sure your filght records have been successfuly synchronized to the cloud, you can check wheather there is a black triangle with cloud on the right top corner of each flight record. For those who have a long time no update issue on the EXP level, please leave your app account, the time of the last EXP update, your flight information(distance and time). I will let the engineers check if there is any abnormal of the server. Please reply me here directly so that I can get a reminder, then I won't miss your reply. Thanks.  
2015-12-24
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DJI-Amy
DJI team

Hong Kong
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BRENT1956@GMAIL Posted at 2015-12-24 09:23
Yes very long distance, 1.123.566 feet 164 flights 18 hrs flight time used to say level 3 pilot no ...

Hi, all, please understand that the update of EXP is depended on the server data, after you've synchronized your flight records, the server will update the EXP level periodically, most likely to be the end of each month. So it's normal that the EXP haven't change immediately after your synchronization. What's more, please make sure your filght records have been successfuly synchronized to the cloud, you can check wheather there is a black triangle with cloud on the right top corner of each flight record. For those who have a long time no update issue on the EXP level, please leave your app account, the time of the last EXP update, your flight information(distance and time). I will let the engineers check if there is any abnormal of the server. Please reply me here directly so that I can get a reminder, then I won't miss your reply. Thanks.  
2015-12-24
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Hiflyer
lvl.2

Spain
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Hi all! Same problem here. Has it been resolved already?
2016-2-8
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DJI-Ken
DJI team
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Hiflyer Posted at 2016-2-8 23:50
Hi all! Same problem here. Has it been resolved already?

How long has your EXP level been the same, from the explanation DJI-AMY gave it could take a month until updated again.
2016-2-8
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sbrasch2
lvl.1

United States
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I just ran across this and have been having the same problem. I've been flying since nov with over 6 hrs of flight time and exp is at lv 0 for all. Is there a fix for this?
2016-2-8
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Hiflyer
lvl.2

Spain
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DJI-Ken Posted at 2016-2-8 18:28
How long has your EXP level been the same, from the explanation DJI-AMY gave it could take a month ...

Never updated since day 1. That's middle of December...
2016-2-10
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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I started to flying with my Phantom 3 advanced the 8 of January 2016 and till the 15 of January my level and also others medals remained at zero. Than it started to update my progress regularly every flight but the first days of February it stopped again. Now I'm stuck on level 13.

I'm still trying to understand if there is some problem at server or just they update progress only in some specific time. Just I noticed that the only medal that I can increase and it update very soon is that one that regards the sharing of pictures and video
2016-2-10
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DJI-Ken
DJI team
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Hiflyer Posted at 2016-2-10 20:51
Never updated since day 1. That's middle of December...

That may be your issue, you need to sync your flight records to the cloud.
2016-2-10
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DJI-Ken
DJI team
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Nicola90s Posted at 2016-2-10 22:35
I started to flying with my Phantom 3 advanced the 8 of January 2016 and till the 15 of January my l ...

It was stated that the server for that feature is updated at the end of each month, so see what happens in a month.
2016-2-10
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Hiflyer
lvl.2

Spain
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DJI-Ken Posted at 2016-2-10 16:11
That may be your issue, you need to sync your flight records to the cloud.

They are all synced...Tried to reinstall the app as well. All my flights came back from the cloud with no problem, but still no EXP gained...


2016-2-10
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DJI-Ken
DJI team
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Hiflyer Posted at 2016-2-10 23:47
They are all synced...Tried to reinstall the app as well. All my flights came back from the cloud w ...

You said you never updated since day one. So you must have just synced everything right?
If so, then the server is updated monthly so by next month you should see a gain in EXP.And just curious, what do you want to use the EXP info for?
2016-2-10
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Hiflyer
lvl.2

Spain
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DJI-Ken Posted at 2016-2-10 16:54
You said you never updated since day one. So you must have just synced everything right?
If so, the ...

Ok, just to clarify everything.
The EXP level hasn't updated since I started to use the bird. (2 months)
I always sync my flights at the end of the day once I finish flying, again since I started using the Inspire.

What I want to use it for? Print it, frame it and hang it on my wall!
2016-2-10
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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Hiflyer Posted at 2016-2-10 17:15
Ok, just to clarify everything.
The EXP level hasn't updated since I started to use the bird. (2 mo ...

Hiflyer, have you shared some pictures or videos? Because I remember that first time that level update was when I've shared my first picture on SkyPixel by using the app, I don't know if it was just a lucky case.
However thanks @DJI-Ken, we will see.


2016-2-10
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DJI-Ken
DJI team
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Hiflyer Posted at 2016-2-11 00:15
Ok, just to clarify everything.
The EXP level hasn't updated since I started to use the bird. (2 mo ...

Ok, I was under the impression that when you said you haven't updated since December when it was new. I'll send an email about it now updating is 2 months.
2016-2-10
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Hiflyer
lvl.2

Spain
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Nicola90s Posted at 2016-2-10 17:23
Hiflyer, have you shared some pictures or videos? Because I remember that first time that level upd ...

I haven't shared anything yet, but I will try this one. Thanks for the info!
2016-2-10
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Hiflyer
lvl.2

Spain
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DJI-Ken Posted at 2016-2-10 17:28
Ok, I was under the impression that when you said you haven't updated since December when it was n ...

I appreciate it, thanks.
2016-2-10
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Nicola90s
Captain
Flight distance : 3027402 ft
Italy
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Hiflyer Posted at 2016-2-10 17:31
I haven't shared anything yet, but I will try this one. Thanks for the info!

Ok, please let we know!
2016-2-10
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