I've successfully upgraded my P3 Pro at least two or three times since i bought it in June but tonight is my first failed upgrade.  I tried to upgrade to P3X_FW_V01.05.0030.bin file and it failed.  I tried several times to no avail.  The first time it ran thru the upgrade process for at least ten minutes before the solid red light.  each time since then, it's failed within 30 seconds.  I even tried to put the v1.04.0010 file back on, but that failed also.

Here is some of the text on the Result_AB file starting with the last time i booted it up on the old version.  I tried to upgrade to 05.0030 several times and then back to the 4 again

========== 2015.10.24 17:57:52 =====================
Packet: P3X_FW_V01.04.0010.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:13 remo-con disconnect======
Packet: P3X_FW_V01.05.0030.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:13 remo-con disconnect======
Packet: P3X_FW_V01.05.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:13 remo-con disconnect======
Packet: P3X_FW_V01.05.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:13 remo-con disconnect======
Packet: P3X_FW_V01.05.0030.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:13 remo-con disconnect======
Packet: P3X_FW_V01.04.0010.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.


I've tried turning the aircraft off including pulling the battery for a while to fully reboot.

Here is the hidden log file.

[00014921]Version checking[1]...
[00015001][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015101][03 06][00] v2.3.0.13 -> v2.4.0.5 need upgrade.
[00015159][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015281][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015374][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015481][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015589][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015715][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028265][15 00][00] device not detected.
[00028370][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028497][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028555][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028609][01 00][00] v1.23.3419 -> v1.26.4315 need upgrade
[00028662][01 01][00] v1.23.3419 -> v1.26.4315 need upgrade
[00041214][08 00][00] device not detected.
[00041297][09 00][00] v1.7.0.3 -> v2.13.0.0 need upgrade.
[00041417]Done.

[00043467]Waiting for user confirm...
[00053518]Timeout, start upgrade automatically.

[00053620]Firmware upgrading[1]...
[00065113][01 00] Firmware upgrade start...
[00014248][01 00] Firmware upgrade finished successfully.
[00014299]Done.

[00014348]Packet [C:\P3X_FW_V01.05.0030.bin] resumed, card sn [0xc18c2ac2].
[00014403]Packet vlink 01.05.0030 <-> 01.04.0010.
[00014462]Record vlink 01.04.0010 <-> 01.03.0020 (flow = 0).
[00014512]Version checking[2]...
[00014597][03 05][00] v34.2.0.9 -> v34.2.0.9
[00014677][03 06][00] v2.3.0.13 -> v2.4.0.5 need upgrade.
[00014731][04 00][00] v1.41.0.0 -> v1.41.0.0
[00014837][11 00][00] v1.7.0.0 -> v1.7.0.0
[00014931][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015028][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015122][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015231][12 03][00] v1.10.0.0 -> v1.10.0.0
[00027799][15 00][00] device not detected.
[00027886][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028028][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028092][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028143][01 00][05] v1.26.4315 -> v1.26.4315
[00028199][01 01][00] v1.23.3419 -> v1.26.4315 need upgrade
[00040754][08 00][00] device not detected.
[00040854][09 00][00] v1.7.0.3 -> v2.13.0.0 need upgrade.
[00040905]Done.

[00040955]Firmware upgrading[2]...
[00041114][01 01] Firmware upgrade start...
[00071378][01 01] Firmware upgrade finished successfully.
[00071619][03 06] Firmware upgrade start...
[00390048][03 06] Firmware upgrade finished successfully.
[00390122][09 00] Firmware upgrade start...
[00443634][09 00] Firmware upgrade finished successfully.
[00443706]Done.

[00443761]Version checking[3]...
[00443847][03 05][00] v34.2.0.9 -> v34.2.0.9
[00443923][03 06][05] v2.4.0.5 -> v2.4.0.5
[00443980][04 00][00] v1.41.0.0 -> v1.41.0.0
[00444101][11 00][00] v1.7.0.0 -> v1.7.0.0
[00444195][12 00][00] v1.10.0.0 -> v1.10.0.0
[00444315][12 01][00] v1.10.0.0 -> v1.10.0.0
[00444509][12 02][00] v1.10.0.0 -> v1.10.0.0
[00444595][12 03][00] v1.10.0.0 -> v1.10.0.0
[00457150][15 00][00] device not detected.
[00457231][17 00][00] v1.1.1.7 -> v1.1.1.7
[00457371][17 01][00] v1.0.2.7 -> v1.0.2.7
[00457431][19 00][00] v1.0.8.96 -> v1.0.8.96
[00457483][01 00][05] v1.26.4315 -> v1.26.4315
[00457535][01 01][05] v1.26.4315 -> v1.26.4315
[00470084][08 00][00] device not detected.
[00470152][09 00][05] v2.13.0.0 -> v2.13.0.0
[00470203]Packet upgrade failed at version checking.



[00014578]========== remo-con disconnect. boot(15) ============
[00014633]Packet [C:\P3X_FW_V01.05.0030.bin] detected, card sn [0xc18c2ac2].
[00014683]Packet upgrade start...

[00014735]Packet checking...
[00014786]Packet vlink 01.05.0030 <-> 01.04.0010.
[00014847]Record vlink 01.04.0010 <-> 01.03.0020 (flow = 0).
[00014897]Done.

[00014949]Version checking[1]...
[00015041][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015141][03 06][00] v2.4.0.5 -> v2.4.0.5
[00015197][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015341][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015454][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015554][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015654][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015781][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028349][15 00][00] device not detected.
[00028446][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028585][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028661][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028712][01 00][00] v1.26.4315 -> v1.26.4315
[00028767][01 01][00] v1.26.4315 -> v1.26.4315
[00041318][08 00][00] device not detected.
[00041401][09 00][00] v2.13.0.0 -> v2.13.0.0
[00041458]Packet upgrade failed at version checking.



[00014574]========== remo-con disconnect. boot(15) ============
[00014630]Packet [C:\P3X_FW_V01.05.0030.bin] detected, card sn [0xc18c2ac2].
[00014681]Packet upgrade start...

[00014735]Packet checking...
[00014786]Packet vlink 01.05.0030 <-> 01.04.0010.
[00014847]Record vlink 01.04.0010 <-> 01.03.0020 (flow = 0).
[00014897]Done.

[00015025]Version checking[1]...
[00015112][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015198][03 06][00] v2.4.0.5 -> v2.4.0.5
[00015275][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015399][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015507][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015607][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015707][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015807][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028360][15 00][00] device not detected.
[00028462][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028605][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028678][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028731][01 00][00] v1.26.4315 -> v1.26.4315
[00028783][01 01][00] v1.26.4315 -> v1.26.4315
[00041337][08 00][00] device not detected.
[00041418][09 00][00] v2.13.0.0 -> v2.13.0.0
[00041470]Packet upgrade failed at version checking.



[00014592]========== remo-con disconnect. boot(15) ============
[00014647]Packet [C:\P3X_FW_V01.05.0030.bin] detected, card sn [0xc18c2ac2].
[00014700]Packet upgrade start...

[00014760]Packet checking...
[00014811]Packet vlink 01.05.0030 <-> 01.04.0010.
[00014871]Record vlink 01.04.0010 <-> 01.03.0020 (flow = 0).
[00014926]Done.

[00014979]Version checking[1]...
[00015095][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015195][03 06][00] v2.4.0.5 -> v2.4.0.5
[00015272][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015415][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015528][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015638][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015738][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015855][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028407][15 00][00] device not detected.
[00028519][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028663][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028730][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028782][01 00][00] v1.26.4315 -> v1.26.4315
[00028834][01 01][00] v1.26.4315 -> v1.26.4315
[00041387][08 00][00] device not detected.
[00041470][09 00][00] v2.13.0.0 -> v2.13.0.0
[00041523]Packet upgrade failed at version checking.



[00014588]========== remo-con disconnect. boot(15) ============
[00014727]Packet [C:\P3X_FW_V01.04.0010.bin] detected, card sn [0xc18c2ac2].
[00014779]Packet upgrade start...

[00014846]Packet checking...
[00014897]Packet vlink 01.04.0010 <-> 01.03.0020.
[00014951]Record vlink 01.04.0010 <-> 01.03.0020 (flow = 0).
[00015006]Done.

[00015061]Version checking[1]...
[00015154][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015234][03 06][00] v2.4.0.5 -> v2.3.0.13
[00015300][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015368][09 00][00] v2.13.0.0 -> v1.7.0.3
[00015518][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015618][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015722][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015824][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015922][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028475][15 00][00] device not detected.
[00028563][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028725][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028789][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028845][01 00][00] v1.26.4315 -> v1.23.3419
[00028901][01 01][00] v1.26.4315 -> v1.23.3419
[00041455][08 00][00] device not detected.
[00041507]Packet upgrade failed at version checking.


I also redownloaded the bin file again.  that also didn't work.

any ideas?

thanks,

Perry

Try using a different memory card.

Phantom Help Posted at 2015-12-2 22:28
Try using a different memory card.

I suppose I could do that, but I'm not sure it will help.  It's the same micro sd card I've used from the beginning and it's been thru a couple of upgrades before with no problem.   

Any other ideas?

That's weird, it shows that it sees the new firmware but doesn't finish. Di you try reformatting the card to see if it helps.  And then try a different card. If those don't work then maybe you have to call customer service.

jasper7821@yaho Posted at 2015-12-3 10:03
That's weird, it shows that it sees the new firmware but doesn't finish. Di you try reformatting the ...

I used a different card.  I reformatted it first and then put the 1.05.0300 update on it.  Same thing.  After about 20 or 30 seconds, solid red gimble light and that annoying sound...  

Any other ideas?

fisk33 Posted at 2015-12-3 16:43
I used a different card.  I reformatted it first and then put the 1.05.0300 update on it.  Same th ...

Any way to take a video of it, after the gimbal light turns red, it just stays like that and beeps. How long did you let it stay like that.
Mine took over 20 minutes to update but the light was alternating red and green.

jasper7821@yaho Posted at 2015-12-3 19:14
Any way to take a video of it, after the gimbal light turns red, it just stays like that and beeps ...

Mine was solid red after 20 seconds.   

I checked the about page in the DJI Go app and this is what it says.   
App   2.4.2
Remote controller   1.5.70
Firmware       1.5.30

Keep in mind, i have not had a successful upgrade to 1.5.30 yet according to the text file.   However, now i'm getting no signal from the aircraft.  The camera screen is black.  It shows the battery level and the number of GPS satellites, but i cant control the camera angle.  I'm not sure what to do with it now.

same thing happened to one of my birds.  have not yet done the second one until i figure this out.  frustrating to say the least.

That's really strange, the about page says you're all updated. I'm at a loss, sorry
Time for DJI customer service.

Have you tried to download the firmware again? Maybe the fist file you downloaded got corrupt?

Have you tried downloading the firmware again? Maybe the first file got corrupted?

Have you tried downloading the firmware again? Maybe the first file got corrupted?

fisk33 Posted at 2015-12-4 00:43
I used a different card.  I reformatted it first and then put the 1.05.0300 update on it.  Same th ...

Have you tried downloading the firmware again? Maybe the first file got corrupted?

Have you tried downloading the firmware again? Maybe the first file got corrupted?

Here's an excellent thread to read if you still can't update. Maybe one of these tips will help.
http://forum.dji.com/forum.php?mod=viewthread&tid=35873

Hi ,Perry
Please update your APP to the latest version . Thank you !

Sorry for my repeated posts, I got an error when trying to post But it apparently got posted

DJI-Patrick Posted at 2015-12-4 03:24
Hi ,Perry
Please update your APP to the latest version . Thank you !

My app is at 2.4.2.  Isn't that the most recent?  That's what it says on the download page.  I have an android

Looks like a wrong date stamp? Check the date on your computer, or tablet, whatever you used to download the update. May have to download again afterwards.

fisk33 Posted at 2015-12-5 21:56
My app is at 2.4.2.  Isn't that the most recent?  That's what it says on the download page.  I hav ...

It is the latest APP version .  Please check the cable connecting the aircraft and gimbal . Thank you !

DJI-Patrick Posted at 2015-12-8 07:14
It is the latest APP version .  Please check the cable connecting the aircraft and gimbal . Thank  ...

Thanks for the suggestion.  I took a flashlight and looked at the cable.  There doesn't seem to be anything wrong with it.  I looked at the entire gimbal and camera and nothing looked out of place or loose.   

I opened a support ticket with DJI five days ago and no response so far.  I added a note to it last night asking someone to contact me.  Nothing so far.

fisk33 Posted at 2015-12-8 18:13
Thanks for the suggestion.  I took a flashlight and looked at the cable.  There doesn't seem to be ...

Ok, I'm pretty sure the problem now is my camera.  The upgrade fails, but I'm assuming it would do that if the camera wasn't working correctly.   When I click on "About", it shows the app, aircraft and remote are all on the most recent versions.  When i turn everything on like I'm going to fly, the opening screen says the firmware is the latest.  When i go to the camera screen, it's black, but all the telemetry works.  The middle bar says "No Signal".  I'm able to control the vertical position of the camera.   It shows several gps sats in range and the battery power.   Just no picture.   I also turned on the motors and they fired right up.  It looks like i could fly, but without FPV of the camera.

Any suggestions?

fisk33 Posted at 2015-12-9 07:56
Ok, I'm pretty sure the problem now is my camera.  The upgrade fails, but I'm assuming it would do ...

Hi ,
Hate to say but please send it to repair center for further analysis . I'm afraid it needs a repair . Sorry about that !  Would please give me your ticket number ?  I'll take care of that "No reply" case .

DJI-Patrick Posted at 2015-12-8 23:21
Hi ,
Hate to say but please send it to repair center for further analysis . I'm afraid it needs a  ...

Well you're just full of Christmas cheer...      This really sucks.  I'm going on a family vacation in one week and have planned on taking my P3P with me to show off to my brothers.   Oh well.   

Are there repair centers in the US?

fisk33 Posted at 2015-12-9 09:34
Well you're just full of Christmas cheer...      This really sucks.  I'm going on a family vacat ...

Also, here's the support number   #228936       Is this under warranty?  I hope so.  It worked fine a week ago and then i tried to put the 1.5.3 upgrade on and now it's not working.

thanks for any help you can give me.  

fisk33 Posted at 2015-12-9 22:34
Well you're just full of Christmas cheer...      This really sucks.  I'm going on a family vacat ...

Sincerely apologize for that ! Please contact our suppor center as this page show : http://www.dji.com/support?www=v1
Thank you !

fisk33 Posted at 2015-12-10 07:03
Also, here's the support number   #228936       Is this under warranty?  I hope so.  It worked fin ...

Sorry i can't decide to give you a warranty or not . Your case will be valued once they received your aircraft .

fisk33 Posted at 2015-12-9 18:03
Also, here's the support number   #228936       Is this under warranty?  I hope so.  It worked fin ...

any luck with your problem i also have encountered the same exact problem i spoke to dji and said its module 8 & 15 and they want me to send it in but one problem i dont have a proof of purchase. i am totally stumped here. dji rep literally said im screwed and then apologized. what other way can we fix this

I HAVE EXACTLY THE SAME PROBLEM AS YOU! 100%

NOTICE that it says 8 and 15 not detected!

Anyone knows what is 8 and 15?

That's exactly what I have, and NO SIGNAL problem also!

It seems it's a pattern, and not just your craft or a bad SD card.

Here is mine, almost identical -

[00006719]========== remo-con disconnect. boot(15) ============
[00006774]Packet [C:\WM610_FW_V01.05.00.30.bin] detected, card sn [0x013dfb4f].
[00006820]Packet upgrade start...

[00006869]Packet checking...
[00006921]Packet vlink 01.05.0030 <-> 01.04.0010.
[00006966]Record vlink 01.04.0010 <-> 01.03.0000 (flow = 0).
[00007036]Done.

[00007091]Version checking[1]...
[00019661][08 00][00] device not detected.
[00019705][01 00][00] v1.19.3422 -> v2.47.4492 need upgrade
[00019754][01 01][00] v1.19.3422 -> v2.47.4492 need upgrade
[00019822][03 05][00] v34.1.0.5 -> v34.1.0.5
[00019903][03 06][00] v2.3.0.13 -> v2.4.0.5 need upgrade.
[00020054][04 00][00] v1.26.0.21 -> v1.29.0.51 need upgrade.
[00020123][05 00][00] v3.0.6.1 -> v3.0.6.2 need upgrade.
[00020182][09 00][00] v1.8.0.0 -> v1.8.0.0
[00020283][11 00][00] v3.7.15.10 -> v3.8.15.4 need upgrade.
[00020383][12 00][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00020503][12 01][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00020602][12 02][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00020702][12 03][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00033246][15 00][00] device not detected.
[00033321][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033421][17 01][00] v2.0.0.8 -> v2.0.1.2 need upgrade.
[00033504][19 00][00] v1.0.8.96 -> v1.0.8.96
[00033548]Done.

[00035593]Waiting for user confirm...
[00045637]Timeout, start upgrade automatically.

[00045727]Firmware upgrading[1]...
[00058959][01 00] Firmware upgrade start...
[00019868][01 00] Firmware upgrade finished successfully.
[00019914]Done.

[00019959]Packet [C:\WM610_FW_V01.05.00.30.bin] resumed, card sn [0x013dfb4f].
[00020010]Packet vlink 01.05.0030 <-> 01.04.0010.
[00020058]Record vlink 01.04.0010 <-> 01.03.0000 (flow = 0).
[00020102]Version checking[2]...
[00032646][08 00][00] device not detected.
[00032695][01 00][05] v2.47.4492 -> v2.47.4492
[00032739][01 01][00] v1.19.3422 -> v2.47.4492 need upgrade
[00032820][03 05][00] v34.1.0.5 -> v34.1.0.5
[00032900][03 06][00] v2.3.0.13 -> v2.4.0.5 need upgrade.
[00032949][04 00][00] v1.26.0.21 -> v1.29.0.51 need upgrade.
[00033040][05 00][00] v3.0.6.1 -> v3.0.6.2 need upgrade.
[00033097][09 00][00] v1.8.0.0 -> v1.8.0.0
[00033160][11 00][00] v3.7.15.10 -> v3.8.15.4 need upgrade.
[00033260][12 00][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00033360][12 01][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00033460][12 02][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00033560][12 03][00] v1.8.0.0 -> v1.11.0.0 need upgrade.
[00046105][15 00][00] device not detected.
[00046184][17 00][00] v1.1.0.4 -> v1.1.0.4
[00046299][17 01][00] v2.0.0.8 -> v2.0.1.2 need upgrade.
[00046463][19 00][00] v1.0.8.96 -> v1.0.8.96
[00046509]Done.

[00046558]Firmware upgrading[2]...
[00046652][01 01] Firmware upgrade start...
[00056924][01 01] Firmware upgrade finished successfully.
[00056976][12 00] Firmware upgrade start...
[00093491][12 00] Firmware upgrade finished successfully.
[00093544][12 01] Firmware upgrade start...
[00130067][12 01] Firmware upgrade finished successfully.
[00130123][12 02] Firmware upgrade start...
[00166744][12 02] Firmware upgrade finished successfully.
[00166796][12 03] Firmware upgrade start...
[00203421][12 03] Firmware upgrade finished successfully.
[00203560][03 06] Firmware upgrade start...
[00420459][03 06] Firmware upgrade finished successfully.
[00420510][17 01] Firmware upgrade start...
[00454182][17 01] Firmware upgrade finished successfully.
[00454232][11 00] Firmware upgrade start...
[00520397][11 00] Firmware upgrade finished successfully.
[00520448][05 00] Firmware upgrade start...
[00544468][05 00] Firmware upgrade finished successfully.
[00544538][04 00] Firmware upgrade start...
[00591311][04 00] Firmware upgrade finished successfully.
[00591359]Done.

[00591410]Version checking[3]...
[00603965][08 00][00] device not detected.
[00604010][01 00][05] v2.47.4492 -> v2.47.4492
[00604054][01 01][05] v2.47.4492 -> v2.47.4492
[00604145][03 05][00] v34.1.0.5 -> v34.1.0.5
[00604225][03 06][05] v2.4.0.5 -> v2.4.0.5
[00604284][04 00][05] v1.29.0.51 -> v1.29.0.51
[00604345][05 00][05] v3.0.6.2 -> v3.0.6.2
[00604445][09 00][00] v1.8.0.0 -> v1.8.0.0
[00604525][11 00][05] v3.8.15.4 -> v3.8.15.4
[00604645][12 00][05] v1.11.0.0 -> v1.11.0.0
[00604745][12 01][05] v1.11.0.0 -> v1.11.0.0
[00604845][12 02][05] v1.11.0.0 -> v1.11.0.0
[00604944][12 03][05] v1.11.0.0 -> v1.11.0.0
[00617489][15 00][00] device not detected.
[00617563][17 00][00] v1.1.0.4 -> v1.1.0.4
[00617684][17 01][05] v2.0.1.2 -> v2.0.1.2
[00617737][19 00][00] v1.0.8.96 -> v1.0.8.96
[00617859]Packet upgrade failed at version checking.

Capt_M Posted at 2015-12-11 01:39
I HAVE EXACTLY THE SAME PROBLEM AS YOU! 100%

NOTICE that it says 8 and 15 not detected!

I have an update in case anyone cares.  I finally talked to DJI support and they arranged for me to send it in.  I checked the fedex tracking number and it was delivered in CA yesterday the 4th.   Now I guess I wait for them to contact me.   If they tell me it's not under warranty and they want me to pay, there's going to be an argument.  My P3P was working fine before I tried to take the update and broken immediately after.  That seems to be something they should fix.

fisk33 Posted at 2016-1-5 13:57
I have an update in case anyone cares.  I finally talked to DJI support and they arranged for me t ...

$340 !    I just got the bill to fix my P3P.  There was no explanation in the invoice, just that I'm being charged for a new camera and the labor.   I just checked and there is a six month warranty on the camera so I'm going to call them and argue that point.  Also, I don't care how long it's been, the thing broke when I tried to do the FW upgrade to 1.5.3.   It worked before the upgrade and didn't work after it.  It was their upgrade that broke it so they should fix it no matter how long ago I bought it.     

I realize this isn't as expensive as some of the others on the market, but $1500 (including a 2nd battery) is a lot of money!  They should stand behind their product and fix it when they break it.  

fisk33 Posted at 2016-1-8 02:50
$340 !    I just got the bill to fix my P3P.  There was no explanation in the invoice, just that I ...

Sorry about that . I'll report your issue to US support center to get your case double checked .

DJI-Patrick Posted at 2016-1-8 19:30
Sorry about that . I'll report your issue to US support center to get your case double checked .

Thanks Patrick.  I called support and talked to a lady that was no help at all.  She said she's just tech support and has nothing to do with the repair work.  That seems reasonable, but she couldn't direct me to anyone that could help me.  She suggested that I reply to the email, so I did.  That was last Thursday morning the 7th.  Im still waiting to hear from someone.   I replied to the email again this morning, the 11th.   Now my big fear is that they'll send it back to me seven days after the invoice was sent because I haven't paid for the repairs.  That was listed in the email.   

I'm going to try to call again in a few minutes.

fisk33 Posted at 2016-1-12 02:41
Thanks Patrick.  I called support and talked to a lady that was no help at all.  She said she's ju ...

I'll get your issue escalated .

DJI-Patrick Posted at 2016-1-12 17:36
I'll get your issue escalated .

Again, thanks for any help you can give me.   I called yesterday and talked to a guy in the repair center.  He said he would make a note to have someone who does control this issue contact me.  He said they would contact me in the next one to two days.   He also said they would not automatically send the drone back to me until this gets resolved.   So now I'm just waiting to hear from them.

Thanks.  

fisk33 Posted at 2016-1-13 03:59
Again, thanks for any help you can give me.   I called yesterday and talked to a guy in the repair ...

Please keep us updated if you have any other concern .

DJI-Patrick Posted at 2016-1-13 05:52
Please keep us updated if you have any other concern .

The guy said 24 to 48 hours.  It's now been three days...  sigh...      I'm going to try calling again later today.  

fisk33 Posted at 2016-1-15 00:06
The guy said 24 to 48 hours.  It's now been three days...  sigh...      I'm going to try calling ...

Hi . I've just checked that they are reaching out to repair team for your case .

DJI-Patrick Posted at 2016-1-14 23:35
Hi . I've just checked that they are reaching out to repair team for your case .

Ok.  thanks again.    I just talked to someone in customer service who asked me if I had emailed the account people directly.  I said no, no one else has mentioned that to me yet.  She gave me the email address and I just emailed them.   I'll give them a few days and see if they get back to me..    

I appreciate your help with this.

fisk33 Posted at 2016-1-15 14:31
Ok.  thanks again.    I just talked to someone in customer service who asked me if I had emailed t ...

Yeah.  They finally emailed me back Yesterday and said they would repair it under warranty and to ignore the invoice.   Now I just wait for them to send it back.  Considering it's -5 degrees right now, i'm not in a big hurry to go outside and do anything..  

Thanks for your help with this issue.