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Camera wont take pictures or videos
9392 15 2015-12-11
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mickeylesh123
lvl.1

United States
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I got my phantom 3 pro a few days ago. i updated all the firmware and everything has been fine. The last time i successefully flew it my flight ended in a light crash. Today I fired up the phantom got it in the sky everything was working fine, except when i went to take a picture the screen on my phone turns grey for a few seconds. When it comes back from the grey screen everything seems fine but no picture is taken. When I go into video mode the screen on my phone just turns black until I go back to picture mode. The sd card is recognized by the phantom and the pictures on it already still work fine. Any help would be greatly appreciated.

Thanks
2015-12-11
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Geebax
Captain
Australia
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May I suggest you try testing this out on a bench, you don't have to fly to shoot photos or video. The usually response to this sort of problem is to check the plugs on the ribbon cables going into the gimbal unit are seated properly. And you may find the feed back to the RC unit is the issue, see if the photos or video are actually being recorded on the SD card.
2015-12-11
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DJI-Patrick
Captain

Hong Kong
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Hi , Mickeylesh
Please confirm that the problem is you can't take pictures and videos or you just can't find them in your phone . Please check if there's picture or video in your SD card .
2015-12-11
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HermosaDrones
Second Officer
Flight distance : 2501906 ft
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United States
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DJI-Patrick, I updated mine P3P to 1.5 and it won't shoot video.  Pics are fine.  please post instructions to downgrade the RC and the drone to 1.4
2015-12-12
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mickeylesh123
lvl.1

United States
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DJI-Patrick Posted at 2015-12-12 14:57
Hi , Mickeylesh
Please confirm that the problem is you can't take pictures and videos or you just ca ...

Hey thanks for the response. I have confirmed that the photos are not showing up on sd.
2015-12-12
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mickeylesh123
lvl.1

United States
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Thanks for the replies everyone. I still haven't fixed the issue. Any and all help is appreciated.
2015-12-12
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HermosaDrones
Second Officer
Flight distance : 2501906 ft
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United States
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mickeylessh123, do you get videos but no photos?  I get photos but no video.  fml.
2015-12-13
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DJI-Patrick
Captain

Hong Kong
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mickeylesh123 Posted at 2015-12-13 03:35
Hey thanks for the response. I have confirmed that the photos are not showing up on sd.

Hi , Mickey
Please contact your dealer or repair center . The crash could have damaged the cables on gimbal or the camera .
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2015-12-13
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dana.drone
New

Iran
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We have same issue. did you solve your problem ??
2016-6-12
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noimage
lvl.1
Flight distance : 295463 ft
United States
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I am suddenly having the same issue. Does anyone know why yet? Tried to downgrade and the upgrade my firmware again, nothing. When I take a photo, the screen goes blank and the a swirl goes around the shutter button on the screen for a few seconds and then it shows a DJI logo before coming back to show me the live view.
2016-7-3
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gg92260
lvl.1
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noimage Posted at 2016-7-4 11:52
I am suddenly having the same issue. Does anyone know why yet? Tried to downgrade and the upgrade my ...

I'm having the exact same issue on my P3P and was wondering if you got yours fixed and how?
2016-8-10
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Royhicken
lvl.1

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Same issue.  See thread
http://forum.dji.com/thread-61606-1-1.html

Still looking for an answer.  Last straw is sending it in to DJI and paying for repairs.  
2016-8-24
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notan
New
Russia
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noimage Posted at 2016-7-3 19:52
I am suddenly having the same issue. Does anyone know why yet? Tried to downgrade and the upgrade my firmware again, nothing. When I take a photo, the screen goes blank and the a swirl goes around the shutter button on the screen for a few seconds and then it shows a DJI logo before coming back to show me the live view.

I have the same problem with taking picture, but i can still record video. panthom 4
2017-6-13
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fansbb1479df
lvl.1

Canada
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I have the same issue, has anyone found a fix for this?
2017-10-27
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Gotstafish
lvl.2
United States
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fansbb1479df Posted at 2017-10-27 21:10
I have the same issue, has anyone found a fix for this?

I'm having the same issue as well. Has anybody figured this out yet? Does it have to be sent in and if so what was the problem?
2018-8-6
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djiuser_wZyPRCNB91Lg
lvl.1

Iran
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Hi
Any body find what's problem for this?
4-2 15:06
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