okhotair
lvl.1
United States
Offline
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On Dec 2nd I took my P3P out for a quick flight to get a couple of pictures. Only planning on a few minute flight and less than 30ft away. The flight was quicker that I though. 10 seconds on the ground and 3 seconds in the air, straight up and the power shut off and the bird fell to the asphalt parking lot.
Gimble is toast. Legs are bent and the housing has some issues.
Contacted my retailer for the bird and opened a DJI support ticket because the battery was purchased directly from DJI but I still have not heard back from DJI 12 days later.
I was able to power up the bird with a different battery and download all the flight logs. I have also saved the logs from the iPhone 6.
A little background. On Nov 29th upgraded the DJI Go App to the latest version, upgraded firmware on the receiver and phantom to the latest and made sure all four batteries where cycled through the phantom and fully charged. Also did cold IMU, compass and gimbal calibrations
Took 4 flights on Nov 30th without issues Three flights on one battery. The forth flight was a 5 minute flight on a different battery. This second battery was the one I used on Dec 2nd.
So a fully charged battery with a single 5 minute flight and then two days later a 3 second flight with a crash and busted bird.
The failed battery was purchased dirrectly from DJI and only had 5 charges on it.
Any recommendations on how to navigate the the RMA maze since they don't seem to be interested in responding to my help request?
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