DJI-Dboy Posted at 2015-2-6 15:12
Hi,
Sorry for the delay.
Please leave your email-address which can receive attachment larger than ...

I have the same problem with my new Ronin making it useless. Could you send me the information necessary to michael@bradshawwhite.com please?

Thanks, M.

michael.bradsha Posted at 2015-6-7 22:31
I have the same problem with my new Ronin making it useless. Could you send me the information nec ...

Hi, please send mail to the procedure biancaan@libero.it

Hi there,

Could someone please send me the Ronin firmwear 2.1 and the Gimbal assistant 1.2 for Mac @ antonispapavasiliou@outlook.com ?

best,

Antonis

Zane.w.taylor@Okstate.edu       for MAC        please and thank you.  

Dear Customer,

Please send your email to support@dji.com, we will help  you, THX~

Best Regards!
DJI-Cathy

"The above problem has been solved. I managed to downgrade the firmware from 2.3 to 2.1 using Gimbal Assistant 1.2 version. Thanks to Blair from DJI for sending me the assistant. "

I just got the Ronin M last week and I assume it has the latest firmware  would downgrading this solve the same issue for me?

Because of this stupid problem, one of my most important  projects of the year, is ruined!
Really I'm so pissed off and i don't know where should i address in order to at least fix this issue. I read that a downgrade is the way but the point is that i never did any upgrade to this stupid machine.
It was working fine and i made a calibration through the iPhone app (in order to be perfect) and after that the roll axis was completely off level.

Here is an example of the "perfect" shot of my ronin.

tzartost.gmail  i just had the same thing happen on an important shoot. makes me mad this isn't resolved.

tzartost.gmail Posted at 2015-7-22 17:34
Because of this stupid problem, one of my most important  projects of the year, is ruined!
Really I' ...

Which firmware do you have?
2.3 or the new  v3.0 and  GCU v1.0

kontakt@quantum Posted at 2015-8-2 23:42
Which firmware do you have?
2.3 or the new  v3.0 and  GCU v1.0

I haven't upgraded the IMU firmware to V3.0 as I can't take the risk. Can anyone tell us IMU v3.0 solve the drifting problem?

Hi please send the downgraded firmware to my address as well.
Please send the mac version.
studio@jjjetel.com

roll drifting still happen on latest firmware IMU 3.0

I am having the same problem. Do I need to downgrade the system software on the Ronin. Is it possible to send me a link. I am currently using a DJI RONINModel R-16 With all the latest updates (3.0). I still have this problem. It sets itself up fine, then while operating the roll drifts off. On a memorable occasion to 90 degrees.

Fully balanced.  

DJI-Dboy Posted at 2015-2-6 15:12
Hi,
Sorry for the delay.
Please leave your email-address which can receive attachment larger than ...

mat(usual)sunipapictures.com I am having the same problem.

when i can get support for this problem?  Horizontal roll axis drifting.

i have assistant 1.2 but i dont have acces to 2.1 firmware.

it's urgent.

How can I best get a copy of this downgrade so that I can get back to work?

DJI-Cathy Posted at 2015-1-14 23:58
Did you try the system calibration?

How can I receive a copy of this firmware downgrade so that I can get back to work?

DJI-Dboy Posted at 2015-2-6 03:12
Hi,
Sorry for the delay.
Please leave your email-address which can receive attachment larger than ...

Is there a downgrade assist that works on a Mac?

DJI-Dboy Posted at 2015-2-6 03:12
Hi,
Sorry for the delay.
Please leave your email-address which can receive attachment larger than ...

conradusa@me.com  I'm using a Mac

david@128db.fr Posted at 2015-2-22 08:13
Hi there.. Same problem , can anyone send the 1.2 assistant and 2.2 firmware ? (i'm on mac)
Thank yo ...

same here:  conradusa@me.com

peli_peli@live. Posted at 2015-2-26 10:23
I've also solved.
The support DJI has to authorize the serial number of RONIN, for Downgrade 2.1 wit ...

Is there a version for the Mac?

Is there a version of this software for the mac?

I have the same problem with my new Ronin making it useless. Could you send me the information necessary to italo.draperi@gmail.com please?

I always film in warm and hot weather, the heat never effected my ronin before, not ever. Everything was working fine until I updated it, please send downgrades as well to Most408@gmail.com , Im loosing jobs over this roll drift

I write here seven days ago, but until today no answer from DJI. Thanks Ronin assistance....

italo.draperi@g Posted at 2015-9-8 15:20
I write here seven days ago, but until today no answer from DJI. Thanks Ronin assistance....

So I just had worst, most unprofessional experience with my Ronin this past monday  while I was bringing it out as operator on a $40,000 label commercial shoot. I will likely NEVER work for this company again, and my reputation is severely damaged. The day before I wanted to use the new thumbstick so I updated to the latest firmware, then during our camera prep the DP and I both dual opped, him on the RC controller, I on my new DJI wireless thumbstick. Everything worked PERFECT; we tested it for 20 mins no issues. Fast forward to the next day, I have the Ronin rigged up on my easy rig and serene arm ready for the first shot of the day, and the HORIZON will not stay static. No warnings, no way I might know this might be an issue with the new firmware (http://forum.dji.com/thread-3811-1-1.html) We spend 2+ hours setting up this rig and get NOTHING. No usable shots at all because the horizon CONSTANTLY drifts, (we try to correct it with the joystick) but eventually roll locks up 55 degrees sideways. We reset it mostly level and attempt to roll one take, which ended up super smooth and stable, BUT canted 55 degrees SIDEWAYS with no way to fix/adjust the roll. At this point The day is RUINED. All the shots were designed to be on the Ronin and all the build and it's accessories depend on it.

I spent the whole day browsing through dji forums trying to find the solution. It seems the only way to use my ronin is to go back to the old firmware. Therefore please send me the Firmware ronin assitant firmware 1.2 or and the older the 1.1 version  for mac  so I can go back to some more reliable older firmware system (2.1 or. 2.2). The current firmware is just horrible and has made a huge commercial dammage to my company and our professional reputation. Please send us also the instructions how to properly perform the downgrade.   Please send the download downgrade link to drazenstader@gmail.com

Same problem.  Anyone have the mac version of 1.2?  

leon@jacksonproductions.nl

Hi,

I have the same problem as everyone else here, with a Ronin M received 2 days ago, perfectly balanced and set up.
After a few minutes of use, the roll axis isn't horizontal anymore.

How is it possible to sell something with so many people having this issue ?!

I left a mail to the support adress, hopefully I will be able to downgrade the firmware soon if that's the only way to solve this.

Also me I left a mail to support address. I'll tell you if i get answer.

maybe they should send everybody a new and working unit once they fix this. they owe the community

I desperately need the firmware downgrade if it could be sent to me at trdreher@gmail.com

DJI-Cathy Posted at 2015-1-15 06:58
Did you try the system calibration?

Hi Cathy I have a problem where the DJI Ronin rotates violently and tilts and pan at the sametime. How can i approach that problem? Please help urgent

hello.
Same problem with roll drifting on 3.0.
please send me downgrade to    luigi.valtulini@gmail.com
thanks

Has anybody ever even gotten the downgrade firmware for macintosh? And I saw in another thread that DJI has to approve the downgrade so what's the difference if you get it an cannot get dji to give you the approved downgrade?? Or am I missing something...?
I have written several people here and several replied to me saying they never got sent the firmware to downgrade. One guy sent me the Windows version downgrade. But I am on Macintosh.

Please send 1.2 for mac and 2.1 Downgrade.
zack@zackrichard.com

Is there anyone at DJI available to help me downgrade my firmware?
I would like to resolve this problem tonight.

zack@zackrichard.com

Please send PC version kotfm@mail.ru

Thx.

Please send 1.2 for mac and 2.1 Downgrade.

pjrknox@gmail.com

Dear Customer,

If you guys got the drift issue and want to downgrade for a try, please send your email to support@dji.com, THX~


Best Regards!
DJI- Cathy

HELLO!

I sent request to  support@dji.com but no answering....
Please, help me to resolve this problem
[url=mailto.coolyk@gmail.com]o.coolyk@gmail.com[/url]
THNX!