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No Shipping Info +7days
752 12 2016-1-5
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robtmcd
New

United States
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So, I ordered my Inspire 1 on 12/30, payment was immediately successful. The website said (and still does) "Available to ship: 1-2 business days after payment is confirmed". I understand that New Years was around that time, but as of this week I've got nothing for shipping information. What's going on? I've tried to call (circular transfer, no person) and in chat all they say is "We're working on it" basically. I asked to speak with a supervisor - nope.

Why can't I get a simple piece of information?? How can I get some help??

Order Number:  001151322209


2016-1-5
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DJI-Tim
DJI team

Hong Kong
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Hold on, robtmcd I'll let DJI store check it for you!
2016-1-5
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DJI Store
DJI team

Hong Kong
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Hi,robtmcd,sorry for the waiting time. I have pushed our logistics department to process this order and it will be shipped out tomorrow. Thanks.
2016-1-6
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merci.vlad
New

United States
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Same here I ordered an inspire 1 pro on 12/31. I have have tried to call and  email dji, . I even offer to pay for a faster shipping method . how can I get some help ?  My email is merci.vlad@gmail.Com.  
2016-1-7
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donjlowery
lvl.1

United States
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I ordered 12/30 with no shipping either or info. 001151393552
2016-1-7
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DJI Store
DJI team

Hong Kong
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Order has been shipped out by FedEx. You can find the tracking number in your DJI account. Thanks.
2016-1-7
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DJI Store
DJI team

Hong Kong
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merci.vlad Posted at 2016-1-7 18:45
Same here I ordered an inspire 1 pro on 12/31. I have have tried to call and  email dji, . I even of ...

Hi, merci.vlad , as I check in our system, order has been shipped out by FedEx. You can find tracking number in your DJI account. Thanks.
2016-1-7
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DJI Store
DJI team

Hong Kong
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donjlowery@gmai Posted at 2016-1-8 08:15
I ordered 12/30 with no shipping either or info. 001151393552

Sorry for the waiting time. Your order will be shipped out  next Monday.
2016-1-8
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gil
Captain
Flight distance : 1362900 ft
United States
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DJI Store Posted at 2016-1-6 03:47
Hi,robtmcd,sorry for the waiting time. I have pushed our logistics department to process this order  ...

While you're at it please check order 001152799327 -- payment was confirmed on 7 Jan and I still have no shipping information
2016-1-12
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DJI-Tim
DJI team

Hong Kong
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gil Posted at 2016-1-13 11:30
While you're at it please check order 001152799327 -- payment was confirmed on 7 Jan and I still h ...

Hold on GIl, i'm getting DJI-store to your service
2016-1-12
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DJI Store
DJI team

Hong Kong
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gil Posted at 2016-1-13 11:30
While you're at it please check order 001152799327 -- payment was confirmed on 7 Jan and I still h ...

Hi, gil , sorry for the waiting time. Order will be shipped out tomorrow. Thanks for your patience.
2016-1-13
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gil
Captain
Flight distance : 1362900 ft
United States
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DJI Store Posted at 2016-1-13 04:05
Hi, gil , sorry for the waiting time. Order will be shipped out tomorrow. Thanks for your patience ...

Appreciate the assistance.  This will make my _6th_ Phantom and every day it was delayed was another day I had to argue with myself  "good grief, why did you buy another Phantom ?!?  Why don't you get that Typhoon 4K with that cool detachable camera and  Handheld SteadyGrip?!? "

14 Jan UPDATE: I've got a tracking number and an estimated delivery of January 18th  (ordered on 7 January)


2016-1-13
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Garik Legend
New

United Kingdom
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After reading all these I'm hoping my order will be proceed quick and I will get it on time . Don't disappoint me guys cause my plan is to buy more from you.
2016-1-13
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