zillymo
lvl.1
United States
Offline
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I don't understand why you say, "Strange." So many people are clearly having this issue. Your surprise does not build any confidence in DJI's addressing the issue. I am actually kind of insulted. As I have said, I a professional, with decades of experience. I have created and upheld specs and QC for major entertainment companies. I know what I am talking about.
But, to answer your questions, yes, I have tried several recordings, on 3 different computers and 2 different editing programs. Same issue, everywhere. It is slightly out of sync from the top (maybe not noticeable right away to most) and gets worse as it goes along.
Also - you suggest I should try a lower frame rate. I am shooting at 1080p. How much lower am I supposed to go on a camera that boasts 4k?
and besides...
THE VIDEO FRAME RATE SHOULD NOT EFFECT THE AUDIO SPEED OR QUALITY IN ANY WAY, WHATSOEVER.
The sampling rate is the sampling rate, and should remain at exactly 48,000 samples per second (48k), regardless of the video frame rate.
It is not like with the video, where at lower frame rates, you are actually recording less information.
I would send the OSMO back for another, but I am worried that DJI is ignoring significant issues with their products, and may continue to do so.
This is really a shame, as the gimbal is awesome. I would love to be able to actually use this equipment in my professional work, and had though of even upgrading to the X5 raw, as soon as it is available. Thinking now that I am glad I started with the bottom of the line, as DJI seems to be pretending these issues do not exist.
If DJI decides to address this, and would like some help in doing so, I am happy to help.
...But being treated like an idiot who has not read the directions or something is really, truly disheartening.
Having said that... would love to have it resolved. But your answers here are not acceptable, You have my email address. Feel free to have a supervisor contact me at his or her convenience with better news.
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