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Skypixel login fails
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Heliflo
Second Officer
Flight distance : 8882739 ft
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Switzerland
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Since a few days, it's not possible anymore to Login into my skypixel account - it always say "Server error"...

Any solution or idea?
Cheers Florian
2016-1-10
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DJI-Tim
DJI team

Hong Kong
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We was upgrading skypixel server, so there could be some failures in the system.
Now it's working properly
2016-1-11
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Heliflo
Second Officer
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DJI-Tim Posted at 2016-1-11 10:22
We was upgrading skypixel server, so there could be some failures in the system.
Now it's working p ...

Thank you for the Info - but I still just get "sever error"...
No Chance to log in...
2016-1-11
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Stanley Fredrik
Second Officer
Flight distance : 93834 ft
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Finland
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I got Login fails what to do? i have change my password but not helping so far. i get error message.
2016-1-11
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Heliflo
Second Officer
Flight distance : 8882739 ft
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Switzerland
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Stanley Fredrik Posted at 2016-1-11 15:38
I got Login fails what to do? i have change my password but not helping so far. i get error message. ...

still the same for me - I guess DJI wnats us to Login via our Facebook or Twitter acount...?
2016-1-11
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Stanley Fredrik
Second Officer
Flight distance : 93834 ft
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Finland
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i found the problem already. u not go to sky pixel to change password just go to dji web account and change there the password after that im can  access to my sky pixel account and Dji go app, now works!
2016-1-11
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DJI-Tim
DJI team

Hong Kong
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Please, guys who still facing the problems with login, post your login ID here (NO NEED PASSWORD)
Thanks
2016-1-11
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Heliflo
Second Officer
Flight distance : 8882739 ft
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DJI-Tim Posted at 2016-1-12 05:32
Please, guys who still facing the problems with login, post your login ID here (NO NEED PASSWORD)
Th ...

Florian_Lotter@gmx.ch
2016-1-12
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DJI-Tim
DJI team

Hong Kong
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Thanks! Working on it!
2016-1-12
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Heliflo
Second Officer
Flight distance : 8882739 ft
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Switzerland
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DJI-Tim Posted at 2016-1-13 03:37
Thanks! Working on it!

Any News on this? Still have "Server error" by trying to log in...!?
2016-1-18
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DJI-Tim
DJI team

Hong Kong
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Heliflo Posted at 2016-1-18 21:40
Any News on this? Still have "Server error" by trying to log in...!?

Skypixel guys told me the issue has been solved.  Please try it now
2016-1-18
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Heliflo
Second Officer
Flight distance : 8882739 ft
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DJI-Tim Posted at 2016-1-19 04:13
Skypixel guys told me the issue has been solved.  Please try it now

YES, it's working now! Thank you!!!
2016-1-19
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DJI-Tim
DJI team

Hong Kong
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Heliflo Posted at 2016-1-19 18:10
YES, it's working now! Thank you!!!

Glad to help
2016-1-19
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jopana
New

Malaysia
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same problem here
admin@jopana.my
2016-6-10
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PanoF
lvl.4
Flight distance : 1018538 ft
Greece
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Always error validate code .

panofi@otenet.gr
2017-1-31
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Joel Hinson
lvl.1
Flight distance : 518837 ft
United States
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I'm getting the validate code error when trying login to skypixel.  I can login on the app no problem.  Just can't login on PC. Can you help me please?  mach0076@yahoo.com
2017-2-1
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fans63a3586e
lvl.2

United Kingdom
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Trying to reset my password in Dji go app to see flight logs on a new iPad .sky pixel sends to my email acc then the re set link will not open. No way. Tried 9 times .
2017-2-1
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Joel Hinson
lvl.1
Flight distance : 518837 ft
United States
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Joel Hinson Posted at 2017-2-1 21:04
I'm getting the validate code error when trying login to skypixel.  I can login on the app no problem.  Just can't login on PC. Can you help me please?

Ok I was finally able to login today.  But i takes several trys for whatever reason.  Usually says "error validate code" but finally let me login after repeated attempts.  In fact it seems to only allow when its 4 numerical characters.  Go figure.
2017-2-2
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fans2930382a
New

United States
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Same "ERROR VALIDATE CODE"  any workaround?
2017-2-5
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Heliflo
Second Officer
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fans2930382a Posted at 2017-2-5 12:54
Same "ERROR VALIDATE CODE"  any workaround?

it's "key sensitive" - you have to enter your mail adress the exact same way as registered...
2017-2-11
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fansa4a4b4ac
lvl.2
Flight distance : 61792 ft
United States
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Still not working 1-22-2017
2017-2-12
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Yasuo
lvl.1
Flight distance : 214561 ft
United States
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Is anyone having issues logging into SkyPixel using their DJI.com account? I'm getting server error.
2017-9-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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Yasuo Posted at 2017-9-16 09:51
Is anyone having issues logging into SkyPixel using their DJI.com account? I'm getting server error.

I can log in the SkyPixel, could you please try again?
2017-9-16
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Yasuo
lvl.1
Flight distance : 214561 ft
United States
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DJI Mindy Posted at 2017-9-16 22:51
I can log in the SkyPixel, could you please try again?

I'm good to go now. Thanks
2017-9-17
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DJI Diana
Administrator
Flight distance : 2408 ft

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Yasuo Posted at 2017-9-17 06:00
I'm good to go now. Thanks

Glad to hear that!
2017-9-17
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Roofje
lvl.2
Flight distance : 9751 ft
Netherlands
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I have the same problem, first i got server error and after a few minutes i got validate error


roofje13@gmail.com
2017-10-23
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Roofje
lvl.2
Flight distance : 9751 ft
Netherlands
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nevermind bad typing skills
2017-10-23
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DJI Diana
Administrator
Flight distance : 2408 ft

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Roofje Posted at 2017-10-23 02:07
nevermind bad typing skills

Anyway, glad to know that it is not caused by a server error, haha! Just tried to log in, the server is pretty fine.
2017-10-23
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ruyton
lvl.1
Flight distance : 91952 ft
United Kingdom
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I can't log into my Skypixel account.  All I get is a 'Server Error' and when I try to do a password reset, the reset mail doesn't arrive.

I've read the thread above and have tried logging in with my DJI username and password, but no luck as I get the server error.  I can log into the DJI site no problem.

gary.wann714@me.com
2017-12-5
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ruyton
lvl.1
Flight distance : 91952 ft
United Kingdom
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This thread doesn’t seem to be monitored any more - still can’t access SkyPixel
2017-12-12
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DJI Thor
Administrator
Flight distance : 13599 ft
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ruyton Posted at 2017-12-12 09:22
This thread doesn’t seem to be monitored any more - still can’t access SkyPixel

Sorry for not covering you, may I know which way do you access Skypixel? On DJI GO 4 app or on a PC?
Have you tried to use another browser and internet? Please help to confirm. It would be nice if you could provide us with a screenshot. Thank you.
2017-12-12
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kraemies
lvl.1
Flight distance : 16016 ft
Germany
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DJI Thor Posted at 2017-12-12 20:01
Sorry for not covering you, may I know which way do you access Skypixel? On DJI GO 4 app or on a PC?
Have you tried to use another browser and internet? Please help to confirm. It would be nice if you could provide us with a screenshot. Thank you.

Guys, it's a while ago this thread was opened, but the problem is still the same, not sure if it is sporadic or permanent for some users.
My login is stefan@kraemies.de, login worked in browsers for dji.com and skypixel. WTH, is it not possible to login in the same way using the app on Adroid? I have special characters in the password, not sure if it matters. The validation code in the app does not simplify it too, it seems to pop up out of nowhere sometimes.
I changed my pw in DJI.com, later in Skypixel to the same, but the App still does not work.
Any help? Thanks from Germany / Stefan
2018-8-28
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kraemies
lvl.1
Flight distance : 16016 ft
Germany
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kraemies Posted at 2018-8-28 05:31
Guys, it's a while ago this thread was opened, but the problem is still the same, not sure if it is sporadic or permanent for some users.
My login is , login worked in browsers for dji.com and skypixel. WTH, is it not possible to login in the same way using the app on Adroid? I have special characters in the password, not sure if it matters. The validation code in the app does not simplify it too, it seems to pop up out of nowhere sometimes.
I changed my pw in DJI.com, later in Skypixel to the same, but the App still does not work.

After waiting time, several attempts to login, deinstallation/reinstallation of the App, I still could not login.
So I tried to change my password again, to something very stupid. Just 8 characters, 6 letters and 2 numbers. This immediately worked. Can it be many of the login issues are related to password complexity?
2018-8-28
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DJI Thor
Administrator
Flight distance : 13599 ft
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kraemies Posted at 2018-8-28 22:48
After waiting time, several attempts to login, deinstallation/reinstallation of the App, I still could not login.
So I tried to change my password again, to something very stupid. Just 8 characters, 6 letters and 2 numbers. This immediately worked. Can it be many of the login issues are related to password complexity?

Hi Stefan, thank you for your update. It's good to know that you have worked it out. As for this case, could you please help to confirm that you were getting the "Server Error" when trying to log in the DJI GO 4 app instead of Skypixel, and it couldn't be the case of wrong typing the password, right? Please kindly provide me with the info, I would like to confirm this case with the proper team. Thanks for your feedback.
2018-8-29
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