Im just wondering how long does the guys from dji reply from the emails?

I found out a crack on my phantom 3 shell. Took a photo of it and sent it to support@dji.com

It's already saturday almost 7pm (GMT +8) just the same time zone on china...

and to my surprise they emailed me asking the details of the aircraft...

after that I haven't got any response

the request number is 150604

I've just checked on it.  DJI replied you already, please check your e-mail