device holder failing
684 6 2016-1-22
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youngskyculler
lvl.1

United States
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My gear is a bit less than a month old now, and my phone/tablet holder doesn't stay snug.  After I compress the holder to hold the phone snuggly, it slips back up 1 notch, which is loose enough that the phone falls right out.  It seemed to hold ok when it was new, but I think the teeth are wearing out.  Is this common?  Is this typical of the design, or is it worthy of warranty request?  I looked for aftermarket holders, but it seems they're all deisgned for big tablets.


2016-1-22
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Hawks100
lvl.4
Flight distance : 134580 ft
United Kingdom
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How old is your phantom/device holder.You get 1 year warranty on the remote control
2016-1-22
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flocko
lvl.1

United States
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The first 11 words of his post TELLS you that his device is less than a month old !!
2016-1-22
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nrgwise
Second Officer

United States
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flocko Posted at 2016-1-22 19:35
The first 11 words of his post TELLS you that his device is less than a month old !!

Some people don't bother to read, just react.
2016-1-22
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flocko
lvl.1

United States
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Awww it ain't no big deal , I have done it before myself . It happens .

O.P.   Basically , send it in for warranty repair . As long at it shows no sign of abuse , it should be covered . Now how long will u have to fight to get it done COULD be a different story .
2016-1-22
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Rather than send it in for repair, can you make a video of it slipping and possibly they can send you another one. That's not how it usually works but if you make a video, I can give them the link Monday and see what happens.
2016-1-22
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Hawks100
lvl.4
Flight distance : 134580 ft
United Kingdom
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Yo Flocko, whats it like being so flocko perfect.
I guess i missed that fact.
My remote went back for the RTH button fault. 8 days is all it took to replace it.
Its not a big job, its one screw to remove it.
Can DJI not trust an owner to remove and replace the tablet holder, without sending it back to DJI.It would be loads cheaper all round.
2016-1-23
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