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DJI GO APP Won't Connect to Camera
3981 17 2016-1-24
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Mike.Bott
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United States
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I can't get the DJI Go App to connect to my camera.  I tried a different cable.  I reinstalled the DJI Go App.  Nothing has worked.  All my updates were current when I flew last about 1 1/2 weeks ago.  I have a I1 Pro.  Any ideas???
2016-1-24
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Sph
Second Officer
Flight distance : 322579 ft
United Kingdom
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Have you tried to reinstall the updates to the camera as well,
2016-1-24
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Sph
Second Officer
Flight distance : 322579 ft
United Kingdom
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Have you tried to reinstall the updates to the camera as well,
2016-1-24
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Mike.Bott
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Sph Posted at 2016-1-24 10:52
Have you tried to reinstall the updates to the camera as well,

Not yet but not sure why I would have lost my camera firm ware or how it would be corrupted?  I did recently ship my drone back to myself via UPS...  This problem did arise just after I received it.  It was heavily packaged so damage is not even possible.  But maybe they scan the packages that causes an issue?
2016-1-24
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doctrrf
lvl.4

United States
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Do you have video on the HDMI controller output?
2016-1-24
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jlivingston6
lvl.4
Flight distance : 82556 ft
United States
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Where is the camera upgrade? I know it should be in with the Inspire 1 download section
However I didn't see it there. If it's located there then please let me know. If it's somewhere
Else let me know. Sometimes I'm blinded and can't see things. I know there is firm out for
Everything, however I have never seen the camera firmware listed. Probably me and I'm
Not looking in the right place. Thanks.......
2016-1-24
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Mike.Bott
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doctrrf Posted at 2016-1-24 12:19
Do you have video on the HDMI controller output?

No, that port is empty.
2016-1-24
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Mike.Bott
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Sph Posted at 2016-1-24 10:52
Have you tried to reinstall the updates to the camera as well,

Just updated the already current software in the camera and it still does NOT work!  This is very odd.  It's like the USB port on the controller is NOT working.  Tried my other Apple devices and 3 cords now...  Nothing seems to work???
2016-1-24
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swedish_viking6
lvl.1

Sweden
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Spent a LOT of time now with no luck. Just read this and seem to be a similar problem.
For some reasons, I've now started to suspect a faulty USB port in RC since It doesn't matter if an Android (Google Nexus)or iOS device (iPhone 6, Air wifi/4G and Air2 wifi/4G) is connected.

Camera mode refuse to appear in App and also can't verify FW-version in RC. Have re-linked RC with the Inspire a couple of times and are able to fly anyway without a tablet/phone.

Can I be the only one having trouble with USB-port after updating to newest FW?

Please, fire away with thoughts and tips. I'm not a kind of superuser of drones, still at hobby-stage so everything would by appriciated.

Thanks in advance.
2016-1-24
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Mike-the-cat
Captain
Flight distance : 14411854 ft
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Singapore
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Faulty USB port. Try borrowing another remote control (the other diagnostic is to stick in a monitor into the HDMI port) and if that (either) works, you have your answer. This issue has been reported before.
2016-1-24
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danilo rottigni
lvl.2
Flight distance : 251732 ft
Mexico
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The same happened to me a few times, first when I got it back from the warranty, and I had to link again the RC to the Inspire, check video below

The other couple of times It Did not connect I turned it off, changed the battery, turned on again, At it worked fine.
Hope this will help you, let me know.
2016-1-24
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DJI-Tim
DJI team

Hong Kong
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It shows "How to connect" or you just don't get the video from it?
Does the magic combination works for you?
Press the C1 + C2 + Trigger (photo) buttons and keep them pressed and TURN OFF the controller.
By still keeping pressed the C1 + C2 + Trigger (photo) buttons TURN ON the controller.
2016-1-24
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swedish_viking6
lvl.1

Sweden
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Tried this tips as well a couple of times. No success. Planning to visit the retailer where I bought my Inspire and hopefully they will sort out my problems.
BUT I've to say it again, My Inspire 1 have been running absolutely perfect for almost a year now without any kind of trouble.

Also again, can't tap "Camera view" in the App. Don't exist, yes re-installed many times on all My devices

Only positive experience/moments so far and many great shots etc etc. Never regret I spent money buying it.
Maybe it was my turn to have a little hiccup, that's life sometimes.
2016-1-25
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Mike.Bott
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DJI-Tim Posted at 2016-1-24 22:00
It shows "How to connect" or you just don't get the video from it?
Does the magic combination works  ...

Tim,

My DJI Go App just shows "how to connect" like you mentioned.  I followed the sequence of C1 + C2 + Still Photo button (assuming that is the trigger/photo.  It did NOT work.  Any other ideas?  This occurred out of know where and was NOT related to a fireware update...
2016-1-25
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Mike.Bott
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Does anyone at DJI have a next step?  I'm dead in the water here...

Thanks,

Mike
2016-1-25
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noobs101
lvl.1

United Kingdom
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hi there ive got exactly the same issue, so i pretty sure we cant all have suddenly had faulty usb ports
2016-1-27
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Drone Cuiabá
Second Officer
Flight distance : 7170650 ft
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I have a curious information on crashes in the image.

At about two months began to freeze my image in the mini ipad 2. I tried all possible configurations and did not improve at all. Last Saturday when I called Inspire the image is black and nothing made it back to normal.

I decided to open the "nose" to see if there were any loose cable or something. There was nothing loose, just looked and closed. When I tested again magically no longer had any lag.

Yesterday flew and went to 1.5km away and not frozen. I do not know what happened! Just did this and gave no lag.

I do not know what happened. I assure that there were no other variables beyond that. Just open the nose, wiggled in some cables and ready.
2016-1-27
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swedish_viking6
lvl.1

Sweden
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Hi,
An update from yesterday. Went to the reseller, he took a brand new RC and we re- linked it to my Inspire.
Grand Slam, Yeehaa! everything worked after connecting my iPad to USB-port. And my Nexus,and my iPhone, and another I
Pad. Conclusion, faulty USB in RC.
They are going to send my RC to DJI in Germany I think for repair or what so ever, still got guarantee.

Just want to let you know that this might help others.
2016-2-10
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