dobmatt
First Officer
Flight distance : 1831050 ft
Canada
Offline
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"Have I answered your question to any degree of satisfaction?"
Yes, with usual eloquence. You've supported my suspicions that the scale of business last year overwhelmed DJI's ability to correctly address many issues related to fair marketing and after sale customer service. They're still eager to sell and milk that cow to death, they're still less prone to properly and swiftly answer our questions and address our concerns. Phenomenal demand and not adequate service capabilities created natural, probably false impression of them being arrogant, nonchalant and evil money makers. By the time the dust sets down, many disappointed customers will continue to express their anger at places like this one. On the other hand DJI must be credited for successful civil adaptation of one of the most amazing technology known to mankind, their after sale service seems to improve. After all, happy customers do not post here. Too bad we don't know the statistics ... How many Inspire birds was sold to date, how many of us is piloting without a problem whatsoever, how many of us is struggling with weird issues? ...
Hats off for you and for many others with enough energy to fight for the right to be treated fairly. I'm with you. Watch for ninjas on your backyard at night (motion sensors?) ... |
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