DJI Store
 DJI Team
Hong Kong
Offline
|
Hi, mikedobrota.yma, thanks for your reply. First, we are so sorry for the waiting time and inconvenience caused. As our agent replied in the ticket, DHL charged the fee and we are not able to refund you from DJI's side. If we refund you , we are not able to get refund from DHL. Because DHL had charged you but not DJI, they can only refund you. Our agent is working it now and DHL China has submitted your info to local DHL office, they will contact you these two working days. We will follow this case and update you in time. We sincerely apologize again the bad experience. |
|