Please select Into the mobile phone version | Continue to access the computer ver.
No video Feed Osmo Firmware 1.4.1.80 (Dec 27th)
1008 16 2016-2-25
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o(^-^)o
arthurchays
lvl.2

France
Offline

Hello everyone,

I've received my brand new Osmo yesterday, and after trying it this mornig (with oringinal firmware) everthing was working (execte the 4k bug and relanch), from the gimbal to the phone.
Then I decided to update to the lastest firmware, 1.4.1.80. The update was a success, but imossible to get a video feed on the Dji go App. I can control the gimbal and settings, but the screens stays despertly gray...
I've tried several manipulations seen on the forum, such as reformat the sd card, reinstalling the app, reboot and reset the osmo, reboot the phone, but nothing work...

What can I do ?

Cheers,
2016-2-25
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DJI-Adela
DJI team

Hong Kong
Offline

Hello!
Can you find the hidden log file:  Micro SD-Misc/log/OSMO_FW_LOG_AB_txt? Please show me that *.txt file.
Can you see the live OSD(on screen display) on the DJI GO App?
Please try to re-plug in the SD card and check the connection between the handle and the gimbal.
Have you ever mounted a white camera on it?

In addition, what "the 4K bug and relanch" do you mean?
2016-2-25
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arthurchays
lvl.2

France
Offline

Hello,
Thanks for your prompt answer.
I can't find the log file, in the log folder i only have a OSMO_CAM_VERSION and no text file. Is there a way to regenerate-it ?

Here the log about firmware update:
========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:09 remo-con disconnect======
Packet: OSMO_FW_V01.04.01.80.bin
Upgrading ...

========== 2014.01.01 00:00:08 remo-con disconnect======

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.04.01.80.bin
Upgrading ...

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.04.01.80.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.02.01.60.bin
Upgrading ...
Result: Success.


I can see the live OSD on the dji app, but no video only a grey screen. I've tried to re-plug the SD card and format it, and unscrew and put back the camera and the gimbal.
I've never mounted a white camera on it.

The 4k bug means the camera reboot in 4 096 × 2 160 24fps in the original firmware.
But with the original firmware, i was able to have video feed... I should never have updated it...


2016-2-25
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DJI-Adela
DJI team

Hong Kong
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arthurchays@wan Posted at 2016-2-26 15:46
Hello,
Thanks for your prompt answer.
I can't find the log file, in the log folder i only have a O ...

Hi,
Micro SD-Misc/log/OSMO_FW_LOG_AB_txt is a hidden file. Here's how to display hidden files and folders.
(For Windows) Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab. Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

The 4K bug doesn't exist in the latest firmware.

I'm sorry for the trouble after the upgrading. There might be something wrong with camera in your present situation, and I'm afraid you need to contact the deal for repair.

It'll be appreciated if you can find and show us the hidden file. I'd like to check in it if you have upgraded all the modules successfully.
2016-2-26
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arthurchays
lvl.2

France
Offline

I've tryied again a firmware again, which had generate the file you asked for here the link:

OSMO_FW_LOG_AB
2016-2-26
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DJI-Adela
DJI team

Hong Kong
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arthurchays@wan Posted at 2016-2-26 16:42
I've tryied again a firmware again, which had generate the file you asked for here the link:

OSMO ...

Hey,
could you please just post the content here? I need to input an email address to log into your link?
2016-2-26
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arthurchays
lvl.2

France
Offline

DJI-Adela Posted at 2016-2-26 10:37
Hey,
could you please just post the content here? I need to input an email address to log into yo ...

[00008755]========== remo-con disconnect. boot(15) ============
[00008868]Packet [C:\OSMO_FW_V01.00.01.19.bin] detected, card sn [0x60ce266c].
[00008898]Packet upgrade start...

[00008931]Packet checking...
[00008963]Packet vlink 01.00.0119 <-> 01.00.0118.
[00009025]Done.

[00009057]Version checking[1]...
[00009118][07 00][00] v1.0.9.22 -> v1.0.9.22
[00009173][08 00][00] v2.14.9.26 -> v2.14.9.26
[00009201][01 00][00] v2.29.4149 -> v2.29.4149
[00009234][01 01][00] v2.29.4149 -> v2.29.4149
[00009269][04 00][00] v1.29.0.0 -> v1.29.0.0
[00009318][09 00][00] v0.0.0.62 -> v0.0.0.62
[00011351]Packet upgrade cancelled at version checking.



[00008889]========== remo-con disconnect. boot(15) ============
[00008926]Packet [C:\OSMO_FW_V01.04.01.80.bin] detected, card sn [0xda5b5c5b].
[00008958]Packet upgrade start...

[00008993]Packet checking...
[00009029]Packet vlink 01.04.0180 <-> 01.02.0160.
[00009059]Record vlink 01.00.0119 <-> 01.00.0118 (flow = 0).
[00009091]Done.

[00009130]Version checking[1]...
[00009204][07 00][00] v1.0.9.22 -> v1.0.9.40 need upgrade.
[00009243][08 00][00] v2.14.9.26 -> v2.14.9.37 need upgrade.
[00009276][01 00][00] v2.29.4149 -> v2.47.4492 need upgrade
[00009312][01 01][00] v2.29.4149 -> v2.47.4492 need upgrade
[00009372][04 00][00] v1.29.0.0 -> v1.29.0.63 need upgrade.
[00009419][09 00][00] v0.0.0.62 -> v0.0.0.73 need upgrade.
[00009452]Done.

[00012595]Waiting for user confirm...
[00022633]Timeout, start upgrade automatically.

[00022702]Firmware upgrading[1]...
[00028624][01 00] Firmware upgrade start...
[00019885][01 00] Firmware upgrade finished successfully.
[00020014]Done.

[00020048]Packet [C:\OSMO_FW_V01.04.01.80.bin] resumed, card sn [0xda5b5c5b].
[00020175]Packet vlink 01.04.0180 <-> 01.02.0160.
[00020211]Record vlink 01.00.0119 <-> 01.00.0118 (flow = 0).
[00020246]Version checking[2]...
[00020309][07 00][00] v1.0.9.22 -> v1.0.9.40 need upgrade.
[00020349][08 00][00] v2.14.9.26 -> v2.14.9.37 need upgrade.
[00020552][01 00][05] v2.47.4492 -> v2.47.4492
[00020678][01 01][00] v2.29.4149 -> v2.47.4492 need upgrade
[00020721][04 00][00] v1.29.0.0 -> v1.29.0.63 need upgrade.
[00020772][09 00][00] v0.0.0.62 -> v0.0.0.73 need upgrade.
[00020802]Done.

[00020841]Firmware upgrading[2]...
[00020931][01 01] Firmware upgrade start...
[00031196][01 01] Firmware upgrade finished successfully.
[00031866][08 00] Firmware upgrade start...
[00008416]========== remo-con disconnect. boot(0) ============
[00008449]Packet [C:\OSMO_FW_V01.04.01.80.bin] detected, card sn [0xda5b5c5b].
[00008480]Packet upgrade start...

[00008515]Packet checking...
[00008552]Packet vlink 01.04.0180 <-> 01.02.0160.
[00008586]Record vlink 01.00.0119 <-> 01.00.0118 (flow = 0).
[00008620]Done.

[00008656]Version checking[1]...
[00008757][07 00][00] v1.0.9.22 -> v1.0.9.40 need upgrade.
[00008803][08 00][00] v2.14.9.26 -> v2.14.9.37 need upgrade.
[00008837][01 00][00] v2.47.4492 -> v2.47.4492
[00008874][01 01][00] v2.47.4492 -> v2.47.4492
[00008916][04 00][00] v1.29.0.0 -> v1.29.0.63 need upgrade.
[00008957][09 00][00] v0.0.0.62 -> v0.0.0.73 need upgrade.
[00008990]Done.

[00011623]Waiting for user confirm...
[00021660]Timeout, start upgrade automatically.

[00021731]Firmware upgrading[1]...
[00022286][08 00] Firmware upgrade start...
[00062973]Packet upgrade stopped, enter sleep mode.



[00008784]========== remo-con disconnect. boot(15) ============
[00008821]Packet [C:\OSMO_FW_V01.04.01.80.bin] detected, card sn [0xda5b5c5b].
[00008856]Packet upgrade start...

[00008893]Packet checking...
[00008931]Packet vlink 01.04.0180 <-> 01.02.0160.
[00008963]Record vlink 01.00.0119 <-> 01.00.0118 (flow = 0).
[00008997]Done.

[00009038]Version checking[1]...
[00009095][07 00][00] v1.0.9.22 -> v1.0.9.40 need upgrade.
[00009141][08 00][00] v2.14.9.26 -> v2.14.9.37 need upgrade.
[00009172][01 00][00] v2.47.4492 -> v2.47.4492
[00009209][01 01][00] v2.47.4492 -> v2.47.4492
[00009349][04 00][00] v1.29.0.0 -> v1.29.0.63 need upgrade.
[00009395][09 00][00] v0.0.0.62 -> v0.0.0.73 need upgrade.
[00009434]Done.

[00012071]Waiting for user confirm...
[00022158]Timeout, start upgrade automatically.

[00022233]Firmware upgrading[1]...
[00022782][08 00] Firmware upgrade start...
[00499089][08 00] Firmware upgrade finished successfully.
[00499490][07 00] Firmware upgrade start...
[00583469][07 00] Firmware upgrade finished successfully.
[00583533][09 00] Firmware upgrade start...
[00675004][09 00] Firmware upgrade finished successfully.
[00675058][04 00] Firmware upgrade start...
[00734875][04 00] Firmware upgrade finished successfully.
[00734913]Done.

[00735347]Version checking[2]...
[00735411][07 00][05] v1.0.9.40 -> v1.0.9.40
[00735468][08 00][05] v2.14.9.37 -> v2.14.9.37
[00735502][01 00][00] v2.47.4492 -> v2.47.4492
[00735539][01 01][00] v2.47.4492 -> v2.47.4492
[00735580][04 00][05] v1.29.0.63 -> v1.29.0.63
[00735630][09 00][05] v0.0.0.73 -> v0.0.0.73
[00735678]Packet upgrade finish successfully.



[00009474]========== remo-con disconnect. boot(15) ============
[00009509]Packet [C:\OSMO_FW_V01.02.01.60.bin] detected, card sn [0xda5b5c5b].
[00009545]Packet upgrade start...

[00009591]Packet checking...
[00009626]Packet vlink 01.02.0160 <-> 01.00.0120.
[00009667]Record vlink 01.04.0180 <-> 01.02.0160 (flow = 1).
[00009700]Done.

[00009734]Version checking[1]...
[00009820][07 00][00] v1.0.9.40 -> v1.0.9.28
[00009869][08 00][00] v2.14.9.37 -> v2.14.9.26 need upgrade.
[00009904][01 00][00] v2.47.4492 -> v2.39.4359
[00009941][01 01][00] v2.47.4492 -> v2.39.4359
[00009987][04 00][00] v1.29.0.63 -> v1.29.0.13 need upgrade.
[00010039][09 00][00] v0.0.0.73 -> v0.0.0.65 need upgrade.
[00010078]Done.

[00013228]Waiting for user confirm...
[00023272]Timeout, start upgrade automatically.

[00023345]Firmware upgrading[1]...
[00023921][08 00] Firmware upgrade start...
[00501227][08 00] Firmware upgrade finished successfully.
[00501370][09 00] Firmware upgrade start...
[00595747][09 00] Firmware upgrade finished successfully.
[00595810][04 00] Firmware upgrade start...
[00648611][04 00] Firmware upgrade finished successfully.
[00648982]Done.

[00649016]Version checking[2]...
[00649099][07 00][00] v1.0.9.40 -> v1.0.9.28
[00651644][08 00][05] v2.14.9.26 -> v2.14.9.26
[00651686][01 00][00] v2.47.4492 -> v2.39.4359
[00651719][01 01][00] v2.47.4492 -> v2.39.4359
[00651773][04 00][05] v1.29.0.13 -> v1.29.0.13
[00651819][09 00][05] v0.0.0.65 -> v0.0.0.65
[00651853]Packet upgrade finish successfully.



[00009011]========== remo-con disconnect. boot(15) ============
[00009048]Packet [C:\OSMO_FW_V01.04.01.80.bin] detected, card sn [0xda5b5c5b].
[00009088]Packet upgrade start...

[00009126]Packet checking...
[00009163]Packet vlink 01.04.0180 <-> 01.02.0160.
[00009204]Record vlink 01.04.0180 <-> 01.02.0160 (flow = 0).
[00009239]Done.

[00009280]Version checking[1]...
[00009342][07 00][00] v1.0.9.40 -> v1.0.9.40
[00009385][08 00][00] v2.14.9.26 -> v2.14.9.37 need upgrade.
[00009421][01 00][00] v2.47.4492 -> v2.47.4492
[00009458][01 01][00] v2.47.4492 -> v2.47.4492
[00009500][04 00][00] v1.29.0.13 -> v1.29.0.63 need upgrade.
[00009549][09 00][00] v0.0.0.65 -> v0.0.0.73 need upgrade.
[00009590]Done.

[00012226]Waiting for user confirm...
[00022270]Timeout, start upgrade automatically.

[00022344]Firmware upgrading[1]...
[00022939][08 00] Firmware upgrade start...
[00502697][08 00] Firmware upgrade finished successfully.
[00502757][09 00] Firmware upgrade start...
[00585859][09 00] Firmware upgrade finished successfully.
[00585922][04 00] Firmware upgrade start...
[00646035][04 00] Firmware upgrade finished successfully.
[00646074]Done.

[00646109]Version checking[2]...
[00646634][07 00][00] v1.0.9.40 -> v1.0.9.40
[00646690][08 00][05] v2.14.9.37 -> v2.14.9.37
[00646724][01 00][00] v2.47.4492 -> v2.47.4492
[00646766][01 01][00] v2.47.4492 -> v2.47.4492
[00646920][04 00][05] v1.29.0.63 -> v1.29.0.63
[00646987][09 00][05] v0.0.0.73 -> v0.0.0.73
[00647024]Packet upgrade finish successfully.



[00009971]========== remo-con disconnect. boot(15) ============
[00010011]Packet [C:\OSMO_FW_V01.04.01.80.bin] detected, card sn [0xda5b5c5b].
[00010049]Packet upgrade start...

[00010090]Packet checking...
[00010131]Packet vlink 01.04.0180 <-> 01.02.0160.
[00010171]Record vlink 01.04.0180 <-> 01.02.0160 (flow = 0).
[00010208]Done.

[00010252]Version checking[1]...
[00010313][07 00][00] v1.0.9.40 -> v1.0.9.40
[00010374][08 00][00] v2.14.9.37 -> v2.14.9.37
[00010411][01 00][00] v2.47.4492 -> v2.47.4492
[00010449][01 01][00] v2.47.4492 -> v2.47.4492
[00010496][04 00][00] v1.29.0.63 -> v1.29.0.63
[00010540][09 00][00] v0.0.0.73 -> v0.0.0.73
[00012580]Packet upgrade cancelled at version checking.



[00010958]========== remo-con disconnect. boot(0) ============
[00010992]Packet [C:\OSMO_FW_V01.04.01.80.bin] detected, card sn [0xda5b5c5b].
[00011037]Packet upgrade start...

[00011079]Packet checking...
[00011118]Packet vlink 01.04.0180 <-> 01.02.0160.
[00011165]Record vlink 01.04.0180 <-> 01.02.0160 (flow = 0).
[00011201]Done.

[00011236]Version checking[1]...
[00011298][07 00][00] v1.0.9.40 -> v1.0.9.40
[00011336][08 00][00] v2.14.9.37 -> v2.14.9.37
[00011372][01 00][00] v2.47.4492 -> v2.47.4492
[00011413][01 01][00] v2.47.4492 -> v2.47.4492
[00011461][04 00][00] v1.29.0.63 -> v1.29.0.63
[00011503][09 00][00] v0.0.0.0 -> v0.0.0.73 need upgrade.
[00011545]Done.

[00015651]Waiting for user confirm...
[00025690]Timeout, start upgrade automatically.

[00025762]Firmware upgrading[1]...
[00025828][09 00] Firmware upgrade start...
[00135886][09 00] Firmware upgrade finished successfully.
[00135923]Done.

[00135958]Version checking[2]...
[00136016][07 00][00] v1.0.9.40 -> v1.0.9.40
[00138622][08 00][00] v2.14.9.37 -> v2.14.9.37
[00138666][01 00][00] v2.47.4492 -> v2.47.4492
[00138783][01 01][00] v2.47.4492 -> v2.47.4492
[00138826][04 00][00] v1.29.0.63 -> v1.29.0.63
[00138877][09 00][05] v0.0.0.73 -> v0.0.0.73
[00138916]Packet upgrade finish successfully.


2016-2-26
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thgrab
lvl.2
Germany
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I am not sure If this is the problem: you need to delete the the upgrade file from your microSD before restart the OSMO, otherwise you always start with the same upgrade.
2016-2-26
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DJI-Adela
DJI team

Hong Kong
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arthurchays@wan Posted at 2016-2-26 17:53
[00008755]========== remo-con disconnect. boot(15) ============
[00008868]Packet [C:\OSMO_FW_V01 ...

Thanks for your cooperation!
At last, I'll advise you to return it for repair. It appears that there are some mechanical issue but not the software..
Hope you'll fix the problem soon!
2016-2-26
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arthurchays
lvl.2

France
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Hi,
I've been in touch with my dealer, they need the RMA from. And I give all requested information to DJI more than 3 days ago, and still no news of the RMA....
2016-3-3
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DJI-Adela
DJI team

Hong Kong
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arthurchays@wan Posted at 2016-3-3 20:27
Hi,
I've been in touch with my dealer, they need the RMA from. And I give all requested information ...

Hi,
Sorry about that. You can email to support.eu@dji.com directly, our relevant coworkers will create a RMA for you. Due to the large workload, you may need to wait for a while, thanks for your understanding!
2016-3-3
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arthurchays
lvl.2

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Hi,
I've received my Osmo, back from RMA at Dji netherlands, and now it's impossible to activate it, the app says, activation failed, invalid device....

This is a shame !
2016-3-18
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DJI-Adela
DJI team

Hong Kong
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arthurchays@wan Posted at 2016-3-19 00:17
Hi,
I've received my Osmo, back from RMA at Dji netherlands, and now it's impossible to activate it ...

Oh....Really Sorry!
it implies that device is a invalid one.
Please contact them again with the problem, they should exchange another device for you.
If you need any help, please let me know.
2016-3-18
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arthurchays
lvl.2

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I've send them a email, I will keep you in touch. But I don't get the purpose of repairing and testing a tool in Rma and not seeing this kind of trouble... I like Dji, but if they want to be "Apple like " (packaging, communication..) they should learn from them about SAV...
2016-3-19
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arthurchays
lvl.2

France
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And don't know if it can help, but on the SD card, there was bin file with a firmware called OSMO_FW_V99.99.99.99.bin
2016-3-19
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DJI-Adela
DJI team

Hong Kong
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arthurchays@wan Posted at 2016-3-19 17:46
And don't know if it can help, but on the SD card, there was bin file with a firmware called OSMO_FW ...

I'll check it out with our engineers, and will come back to you later.
2016-3-19
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arthurchays
lvl.2

France
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Thanks a lot
2016-3-19
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